SaphiRose Reviews | Read Customer Reviews of saphirose.com

SaphiRose Reviews | Read Customer Reviews of saphirose.com

SaphiRose reviews

Showing 3 reviews with 2 stars · Clear filters

Marilyn C.
Mar 26, 2026
Cute jacket, but…
I ordered a jacket in size XL . It was too small so I ordered the same jacket in XXL. Unfortunately they are the same measurements so neither one fits. I love the looks of the jacket and it seems to be made well.
Response from SaphiRoseMar 27, 2026
Thank you for sharing your experience, and we're truly sorry to hear that both jackets didn't fit as expected. That's certainly not the experience we want for you. We appreciate you letting us know about the sizing issue — we'll be sure to share your feedback with our product team for review. Just to let you know, we do offer a 30-day return and exchange policy. If you'd like to start a return or need help finding the right size, please feel free to reach out to our customer service team — we're happy to help! Again, we apologize for the inconvenience this has caused, and we truly appreciate your patience and support.
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Kristen
Aug 7, 2024
Won't Refund Your Money For a Return Without Multiple Outreach
I paid to return a poncho to Saphirose ~ I followed all their requirements, including sending the tracking # and confirming it was delivered to their loading dock on 5/31/24. They replied back they would refund me in three business days, and then didn't. If I hadn't audited my credit card, I wouldn't have realized they didn't fulfill their end of the return. I had to reach out again to ask for my refund, which they finally did refund me a full two months after they received the return. No apology, just a very strangely worded email thanking me for my "cooperation." See below. Would never do business with them again -- poncho was one size fits a XXXXL sized person. The poncho didn't breathe and it was HUGE. Couple this with the return policy where they forget your refund -- fugetaboutit. Email from Saphirose after two months with no refund: "Please verify your inbox for confirmation that the Returns Team has processed your refund request for returns. Please allow a few business days for the receiving bank to deposit the funds into your account. We appreciate your cooperation throughout this procedure and look forward to doing business with you again."
Response from SaphiRoseAug 7, 2024
Dear Customer, We deeply apologize for the inconvenience and frustration you experienced with our return process. We understand that the delays and the lack of communication have caused you to question our commitment to customer satisfaction. We are committed to ensuring that our customers are treated with respect and that their concerns are addressed in a timely manner. We have reviewed your return and our internal processes, and we can see where we fell short. We failed to provide you with the level of service you deserved, and for that, we sincerely apologize. We have taken steps to improve our return processing and communication with customers. We have implemented new procedures to ensure that refunds are processed promptly and that customers are kept informed throughout the process. We understand that your experience with us has led you to feel that you would never do business with us again. We hope that you will reconsider and give us the opportunity to serve you better in the future. We are committed to making things right and to earning back your trust. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Warm regards, Saphirose Customer Service Team
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Linda F.
Aug 12, 2023
The raincoat was too big and I emailed…
The raincoat was too big and I emailed them but have not received a reply
Response from SaphiRoseAug 14, 2023
Dear Linda, We apologize for the inconvenience you've experienced with the oversized raincoat. We want to assure you that we did respond to your email on the very same day you contacted us, which was August 9th. We kindly suggest checking your spam or junk folder as emails can occasionally get misclassified. Additionally, we attempted to reach out to you via phone to address the matter more directly. Please keep an eye out for incoming calls, as we strive to address this matter promptly. Once again, We apologize for any frustration this situation has caused and appreciate your patience as we work towards a resolution.
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