SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos.SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature.We make simple and chic ponchos, coats, jackets.Enjoy the kisses of nature!
SaphiRose (saphirose.com) has 191 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
saphirose.com
Website
saphirose.com
Category
Clothing & Underwear
Location
CHINO, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The product has a cheap look, not as described either. Color said white and it turned out to be of a beige color.
Response from SaphiRoseJun 30, 2026
Thank you for your honest feedback, and we sincerely apologize that the product did not meet your expectations.
We regret to hear that you found the quality to look different from what you expected, and we also understand your disappointment regarding the color — we can see how receiving a beige shade instead of white would be frustrating.
Please know that we take your comments seriously. We have already shared your feedback about the color and material with our production team to review our product descriptions and images.
We would really like to make things right for you. Please reach out to our customer service team at [email protected] and we will be happy to assist with a return or exchange according to our 30-day return policy.
We truly appreciate your patience and your help in improving our products. Thank you for giving us the chance to do better.
CO
Connie
Weird Sizing and Very Hard to Return
I won't order from them again. I ordered a rain coat in my regular size (XL). It arrived quickly - within 3 days. I can't stand anything tight. I purposely buy oversized clothes. But, this coat was really, really big. The shoulders seams were nearly to my elbows. The sleeves hung off my hands by several inches. When I raised my arms, the chest area was ridiculously wide. I could have fit another half of me in it. I went by the sizing chart on the Saphirose website, too. I simply took the coat off and folded it back into the bag it arrived in as neatly as I could and as close to how it arrived as I could. The real problem started when I tried to contact Saphirose to return the item. Beware of the company's very strict return policies. I bought the coat off the Shop app. Nobody would answer the Saphirose phone number - once I finally found it. I finally resorted to sending an email to the company. I found a place that said the only way to return an item is to send an email. It took some time, but I did get a reply. It was a difficult process to return the item, and it cost me to return it. There is a specific way you need to structure a return request, so be sure you explain everything about how you ordered the item(s), the item name, the order number, the size, the quantity, the color, and the reason for a return. Attach your original invoice. Then wait. I went back and forth over the course of 3 it 4 days trying to return the coat. My formal request had to go out for approval. I had to pay $8 for a return shipping label before they would let me print the label. On top of that, the package had to be hand delivered to a FedEx business - not dropped in a box. That meant that I had to drive to another city as our town only has drop boxes. I have not heard back yet if my refund has been granted as they have to inspect the item before I get a credit. This is way to complicated. If you want a rain jacket, there is a much simpler way to get one at a better price or about the same. I will say that I liked how it was made, but it would fit a cow. I also did not love the material, but I ordered a rainproof coat, so I expect that is what the material should be. I am not that big. I can't go through that and feel like I am being treated like a criminal or something. I felt like I was being judged as a liar or something worse. I have to say that I don't remember feeling so distrusted by an online retailer until this experience. It is not for me. I will go through Amazon, which also sells this company's products, but only order if there is a return policy through Amazon.
Response from SaphiRoseJun 16, 2026
Dear Customer,
Thank you for taking the time to share your detailed feedback. We sincerely regret that your return experience with us was frustrating and left you feeling distrusted.
Please kindly understand that our return procedures are established to ensure consistency, accuracy, and fairness for all parties involved. These requirements are not intended to inconvenience or question our customers, but rather to facilitate a smooth and orderly handling of returns. When you contacted us, we made every effort to explain the necessary steps clearly, and we apologise if our communications seemed overly rigid.
We also acknowledge your concern regarding the FedEx drop‑off location. We wish to point out that we work with multiple shipping carriers for return shipments. Had we been made aware that FedEx was inconvenient for you, we would have gladly offered an alternative, such as USPS or UPS. We regret that this option was not proactively suggested and apologise for any additional burden this may have caused.
We value your candid comments and will take them into serious consideration as we continue to refine our policies and customer service.
Thank you for your understanding.
Yours sincerely,
RA
Ryan A.
Never received my order still waiting…
Never received my order still waiting for it it was suposed to be here 28th of February
Response from SaphiRoseMar 6, 2026
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that you have not yet received your order, even though it was expected on February 28th.
Upon receiving your review, we immediately looked into the matter. Unfortunately, we regret to inform you that your package appears to have been lost during transit. While such incidents are rare, we sincerely apologize for the inconvenience this has caused you. Please rest assured that we are taking steps to strengthen our shipping management to prevent similar issues in the future.
The good news is that our customer service team has already arranged a replacement order for you, and we hope it reaches you very soon.
Once again, we apologize for this situation and truly appreciate your understanding and patience.
AD
Ashley D.
Sizes are not accurate
Sizes are not accurate. I bought a large for my son and he barely zip it up. The large fits a size 7/8 which isn't an accurate size for Large.
Response from SaphiRoseNov 11, 2025
Dear Ashley,
Thank you for taking the time to share your feedback with us. We are very sorry to hear that the Large size you purchased for your son did not fit as expected. We sincerely apologize for the inconvenience this has caused.
Your comments on sizing are incredibly valuable, and we will pass them along to our product team for review. We want to ensure our sizing information is as accurate as possible for all our customers.
We offer a 30-day return and exchange policy, and we would be happy to help you get a better-fitting size. Our customer service team has already sent you an email with instructions for processing an exchange. You can reply to that email to get started.
Thank you for your understanding and support. We look forward to resolving this for you quickly.
Best regards,
JZ
Jeffrey Z M.
By mistake I ordered two ponchos
By mistake I ordered two ponchos. Immediately I tried to call multiple times to cancel the second order. However no one ever answered the phone and your system would not let me leave a callback number.
Response from SaphiRoseSep 10, 2025
We sincerely apologize for the inconvenience you experienced. We are very sorry that you were unable to reach us when you tried to cancel the duplicate order. We will thoroughly investigate whether this was due to staff oversight or an issue with our phone system, and take immediate steps to prevent this from happening again.
We currently offer a 30-day return and exchange policy. If you would like to return the extra poncho, please feel free to contact us by sending an email to [email protected], and we will be happy to assist you with the process.
Thank you for your feedback—it helps us improve our service.
EV
Evelyn
Size run smaller than plus size woman
Size run smaller than plus size woman. Difficulty trying to get the correct return address. Still no reply back. On line states that I should not send package back with , if any, return address on delivered package. First time trying to purchase with this business, Saphrose.com. I’m very frustrated especially if I can’t even have use of my purchase.
Response from SaphiRoseJun 18, 2025
Dear Valued Customer,
Please accept our sincerest apologies for the unfortunate experience you've encountered with your recent purchase from SaphiRose. We are truly sorry to hear that the sizing did not meet your expectations and that you've faced difficulties obtaining the correct return address, especially during your first time shopping with us. We understand how frustrating this must be, particularly when you're unable to use your purchase as intended.
We want to assure you that our customer service team has been diligently working to assist you with this matter. In fact, we did send you the return address for our warehouse back on June 13th via email. We kindly ask if you could please take a moment to check your spam or junk folder, as it's possible that the email might have been filtered there due to a system glitch.
Upon seeing your recent comment, we recognized this potential oversight and took immediate steps to ensure you receive the necessary information. We have therefore attempted to contact you by phone and have also sent the return address to you via text message. We sincerely hope that you manage to receive these updates successfully this time.
Should you find that you still haven't received the return address, despite checking your email folders and messages, we would be truly grateful if you could kindly reach out to us once more. We are here and ready to provide any further assistance needed to resolve this for you.
Thank you ever so much for your patience, understanding, and for bringing this to our attention. We deeply appreciate you choosing SaphiRose and hope we have the opportunity to regain your trust and provide a much more satisfactory experience in the future.
Warm regards,
CA
Carol
Way too big
Way too big. I would have returned but by the time I paid return shipping it just wasn’t worth it. Don’t buy unless you are very tall and big.
Response from SaphiRoseJun 7, 2024
We appreciate your feedback. Please email us at [email protected] for additional assistance. We provide an absolutely free exchange service.
EB
Ellen B.
Did not feel the size was comparable to…
Did not feel the size was comparable to other ones. The 2X was too small and in any other that I have bought in a 2X was on the large size. Usually take a 1X. Have sent it back. Thanks
Response from SaphiRoseJan 30, 2024
Dear Ellen,
Thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the sizing issue. We appreciate your feedback, and it's important to us that you feel comfortable in our products.
Your insights are valuable, and we assure you that we are continuously working to enhance our size designs to better accommodate a broader range of individuals. We hope to have the opportunity to provide you with a more satisfactory experience in the future.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
