SaphiRoseReviews of saphirose.com

Response from SaphiRoseAug 24, 2026

We're so glad your order arrived quickly! Hope you love your poncho—enjoy, and thanks for your support!

Response from SaphiRoseAug 7, 2026

Thank you for your honest feedback! We're so glad to hear that you found the jacket well made and with great coverage — that truly means a lot to us. At the same time, we are sorry to hear that the sizing did not work out for you. We completely understand how disappointing that can be. Please know that we have shared your sizing feedback with our product team for review. We're also glad to see that you were able to initiate a return. If you need any further assistance, please don't hesitate to reach out to our customer service team — we're always here to help! Thank you for giving us the chance to improve, and we hope to serve you better in the future.

Response from SaphiRoseApr 7, 2026

Thank you so much for your incredibly detailed and kind review! We're thrilled to hear that you received quick responses to your questions, fast shipping, and regular updates along the way. It's also wonderful to know that the item arrived exactly as described – from size to color – and that the color accuracy met your expectations. Your satisfaction means the world to us, and we truly appreciate your high recommendation.

Response from SaphiRoseJan 19, 2026

Dear Ellen, We’re sorry to hear that the product did not meet your expectations regarding its water resistance and color. We understand you were expecting a burgundy shade and a higher level of waterproofing, and we apologize for any disappointment caused. Our goal is to resolve this to your satisfaction, and our team has emailed you with more details. Then we can feed back to the relevant department and try our best to optimize our products. We look forward to hearing from you. Sincerely,

Response from SaphiRoseJan 7, 2026

Dear customer, Thank you for taking the time to share your detailed and helpful feedback. We sincerely appreciate it. We are pleased to hear that the sizing and the backpack-compatible fit are working well for you. Regarding your point about the sleeve length, we apologize for any disappointment. Our design intent was to create a sleeve that provides secure coverage while offering versatility, but we understand that for a precise fit, longer sleeves may be necessary for some customers. We will formally document your comment regarding sleeve length and share it with our product development team for consideration in future designs. Furthermore, your excellent suggestion about including a folding guide to repack the item into its pouch is greatly appreciated. This is a valuable insight that can significantly improve the customer experience. We are already looking into creating a simple visual guide (like a quick diagram) for future inclusions with the product. Your input is crucial in helping us improve. If you have any further questions or need assistance, please do not hesitate to contact our customer support team directly. Best regards,

Response from SaphiRoseSep 1, 2025

Thank you for taking the time to share your feedback and rate your recent purchase. We appreciate your input and are sorry to hear that your experience didn’t fully meet expectations. If there’s anything we can do to improve or assist further, please don’t hesitate to let us know. We value your satisfaction and are always here to help.

Response from SaphiRoseMay 23, 2025

We're humbled by your feedback and appreciate your business. Your satisfaction is what motivates us, and we look forward to welcoming you back for another unforgettable experience.

Response from SaphiRoseApr 21, 2025

Thank you for your great review! We look forward to doing business with you again.