SaphiRose Reviews | Read Customer Reviews of saphirose.com

SaphiRose Reviews | Read Customer Reviews of saphirose.com

SaphiRose reviews

191 approved reviews, newest moderated first

Rhoda H.
Dec 4, 2024
I appreciate the quick service and the…
I appreciate the quick service and the communication about delivery.
Response from SaphiRoseDec 5, 2024
We appreciate your gracious compliments. We value your support.
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Cari
Oct 29, 2024
Love my new raincoat
Love my new raincoat. I borrowed my girlfriends and loved it so much, that I had to have one of my own.
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Sharon P.
Oct 9, 2024
Great products!
Great products!
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Kristen
Aug 7, 2024
Won't Refund Your Money For a Return Without Multiple Outreach
I paid to return a poncho to Saphirose ~ I followed all their requirements, including sending the tracking # and confirming it was delivered to their loading dock on 5/31/24. They replied back they would refund me in three business days, and then didn't. If I hadn't audited my credit card, I wouldn't have realized they didn't fulfill their end of the return. I had to reach out again to ask for my refund, which they finally did refund me a full two months after they received the return. No apology, just a very strangely worded email thanking me for my "cooperation." See below. Would never do business with them again -- poncho was one size fits a XXXXL sized person. The poncho didn't breathe and it was HUGE. Couple this with the return policy where they forget your refund -- fugetaboutit. Email from Saphirose after two months with no refund: "Please verify your inbox for confirmation that the Returns Team has processed your refund request for returns. Please allow a few business days for the receiving bank to deposit the funds into your account. We appreciate your cooperation throughout this procedure and look forward to doing business with you again."
Response from SaphiRoseAug 7, 2024
Dear Customer, We deeply apologize for the inconvenience and frustration you experienced with our return process. We understand that the delays and the lack of communication have caused you to question our commitment to customer satisfaction. We are committed to ensuring that our customers are treated with respect and that their concerns are addressed in a timely manner. We have reviewed your return and our internal processes, and we can see where we fell short. We failed to provide you with the level of service you deserved, and for that, we sincerely apologize. We have taken steps to improve our return processing and communication with customers. We have implemented new procedures to ensure that refunds are processed promptly and that customers are kept informed throughout the process. We understand that your experience with us has led you to feel that you would never do business with us again. We hope that you will reconsider and give us the opportunity to serve you better in the future. We are committed to making things right and to earning back your trust. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Warm regards, Saphirose Customer Service Team
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Carol
Jun 2, 2024
Way too big
Way too big. I would have returned but by the time I paid return shipping it just wasn’t worth it. Don’t buy unless you are very tall and big.
Response from SaphiRoseJun 7, 2024
We appreciate your feedback. Please email us at [email protected] for additional assistance. We provide an absolutely free exchange service.
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Cheri Zaffiro Z.
Jun 1, 2024
Plain looking
Thought it would look a little more stylish than it did when I got it. Plain ole windbreaker.
Response from SaphiRoseJun 7, 2024
We appreciate your comments. If you require any extra assistance, please email us at [email protected]. We offer an entirely free exchange service.
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Gary M.
May 24, 2024
Better for cooler months
Reviews didn’t mention anything about sweating in the suit like a lot of other companies products did so I bought it. Unfortunately it is too warm for summer in my opinion. I will save it for cooler weather and continue my search for a lighter one. I had a Columbia suit that was great but the reviews on latest say not breathable on those also. Frustrating.
Response from SaphiRoseMay 27, 2024
Thank you for taking the time to share your experience with our product. We’re sorry to hear that you found it too warm for summer use. While we strive to ensure our products meet a wide range of comfort needs, we understand that everyone’s experience can vary. We appreciate your feedback as it helps us to continue improving our offerings. If you’re looking for a lighter option for warmer weather, our customer service team would be happy to recommend some alternatives from our range that may better suit your needs, Please don't hesitate to contact us at [email protected].
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James S.
May 11, 2024
Very fast service.
Very fast service.
Response from SaphiRoseJun 7, 2024
We appreciate your gracious compliments. We value your support.
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