SaphiRoseReviews of saphirose.com

Response from SaphiRoseJan 19, 2026

Dear Ellen, We’re sorry to hear that the product did not meet your expectations regarding its water resistance and color. We understand you were expecting a burgundy shade and a higher level of waterproofing, and we apologize for any disappointment caused. Our goal is to resolve this to your satisfaction, and our team has emailed you with more details. Then we can feed back to the relevant department and try our best to optimize our products. We look forward to hearing from you. Sincerely,

Response from SaphiRoseJan 7, 2026

Dear customer, Thank you for taking the time to share your detailed and helpful feedback. We sincerely appreciate it. We are pleased to hear that the sizing and the backpack-compatible fit are working well for you. Regarding your point about the sleeve length, we apologize for any disappointment. Our design intent was to create a sleeve that provides secure coverage while offering versatility, but we understand that for a precise fit, longer sleeves may be necessary for some customers. We will formally document your comment regarding sleeve length and share it with our product development team for consideration in future designs. Furthermore, your excellent suggestion about including a folding guide to repack the item into its pouch is greatly appreciated. This is a valuable insight that can significantly improve the customer experience. We are already looking into creating a simple visual guide (like a quick diagram) for future inclusions with the product. Your input is crucial in helping us improve. If you have any further questions or need assistance, please do not hesitate to contact our customer support team directly. Best regards,

Response from SaphiRoseDec 22, 2025

Thank you for your feedback! We're glad you were pleased with the quick delivery and packaging. We look forward to serving you again.

Response from SaphiRoseNov 24, 2025

Hey there! Thanks so much for taking the time to share this. We're so happy to hear you love the coat and that it's keeping you dry on your walks with the shelter dogs—that's absolutely wonderful! We really appreciate you giving us a try. Stay dry out there! 😊

Response from SaphiRoseNov 21, 2025

Thank you for bringing this to our attention, and please accept our sincerest apologies for the significant delay and frustration you have experienced. This is not the standard of service we aim to provide. Upon seeing your post, we immediately checked our records for emails sent to [email protected] and, unfortunately, could not locate your previous messages. We are concerned they may not have come through to us. We are truly sorry that the poncho was not what you wanted. To resolve this, our customer service team has sent a direct email to the address associated with your order. We have also taken steps to double-check our email system. We would genuinely appreciate the opportunity to make this right. Our 30-day return/exchange policy remains in effect, and we are eager to help. Could you please check your inbox (and your spam/junk folder) for our email and reply at your earliest convenience? We are looking forward to hearing from you and resolving this to your satisfaction. Sincerely,

Response from SaphiRoseNov 17, 2025

Thank you for taking the time to leave a comment! We're so happy to know the size chart was helpful and accurate. We appreciate your support!

Response from SaphiRoseNov 11, 2025

Dear Ashley, Thank you for taking the time to share your feedback with us. We are very sorry to hear that the Large size you purchased for your son did not fit as expected. We sincerely apologize for the inconvenience this has caused. Your comments on sizing are incredibly valuable, and we will pass them along to our product team for review. We want to ensure our sizing information is as accurate as possible for all our customers. We offer a 30-day return and exchange policy, and we would be happy to help you get a better-fitting size. Our customer service team has already sent you an email with instructions for processing an exchange. You can reply to that email to get started. Thank you for your understanding and support. We look forward to resolving this for you quickly. Best regards,

Response from SaphiRoseNov 3, 2025

Wonderful! We're happy you received it so fast.