Santander Consumer USAReviews of santanderconsumerusa.com

Horrifyingly bad Customer Service. They picked up the wrong VIN number for my account and it was virtually impossible to contact a human from Customer Service to remedy this serious legal matter. HORRIBLE. waited twice for over 30 mins on hold just to. be cut off.

your website is so bad! Your IT dept should be fired. It autofilled the security questions and then told me that I had to answer "exactly 3 of them", so I had to open them all and delete the autofilled info. Then, when it was all over, I tried to log in and it wouldn't allow me to log in. I tried 2x, resent the security code to my phone, and eventually closed the site. Incompetent!!! I eventually got an email that started with, "Hello First Name" and I was able to set up my account. This company feels like you are dealing with a scammer. It's unsettling to pay them using your bank account details.

I have been waiting since May 24, 2024, the day I sold my vehicle to Enterprise car sales, to receive my GAP Insurance refund from Santander Consumer USA. I have called several times only to wait over an hour with no resolve. I was told by a supervisor after holding for 2 hours, that I wouId receive my check in the mail by August 18, 2024. As of today September 30, 2024 still no refund. I am actually on hold now, been on hold for 1 hour 32 minutes and counting. At 50 mins of holding the automated voice has been saying my estimated wait time is less than 30 seconds! Unbelievable! I have a feeling no one is ever going to answer! All I want is what is owed to me! At this point, interest should be added for the amount of time I have wasted holding!

I’m having issues setting up the account once I get to the one-time passcode page. I enter in the passcode, the page loads, and it then it stays on the same page.

The interest rates are ridiculous. I got a car and had to get another one due to had to have a all wheel drive. Told me I got the loan and then the dealership called to say the bank wasn't doing the loan. Not sure why I e minute they said yes an then contact me 5 days later to say no. Not very professional when someone is trying to get a car to get to work. Have the first car through them but will be trying to find another bank to go through. I am paying $20,000 on a $11,000 car. The second act is more expensive but paying $3000 less in interest. So it ended up being a blessing that this bank didn't take the loan.

santandar lost the origional contract. during the process of refunding the same vehicle due to lost contract santandar RAISED the interest rate 2 points. greedy. Origional contract was for 23000 with 17.18 percent financing was modified to show a trade in and lowered to 11.25 percent contract was lost during the auto website shut downs. When santandar finially fixed it the interest rate went to 13,18 percent on the 2021 ford bronco

It´s the worst website for a financial institution ever. Auto payment are impossible to set up. I had receive an authorization form for this and the institution name it’s not Santander. My antivirus block every intent to access payment. Will refinance as soon as I can, can’t trust in their system

Just received the welcome email from Santander for my Tesla loan. The website is super easy and user friendly. I was quickly able to set my home address, paperless billing, enter insurance info and setup auto-pay. Now on to my next tasks for the day.