Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

495 approved reviews, newest moderated first

Marc R.
Sep 6, 2024
I called to inquire about getting an…
I called to inquire about getting an additional auto loan at least 4 times, was on hold for over 30 minutes every time before I could speak to someone, and kept getting put on hold for long periods of time, got the runaround and bounced around from one person to another and no one would help.
Response from Santander Consumer USASep 6, 2024
Hello Marc! Thank you so much for reaching out and considering us for your financing needs and we apologize for the delay. When applying for a Santander Consumer USA auto loan that would need to be completed directly through one of our preferred dealers. Please click here https://santanderconsumerusa.com/learning-center/dealer-locator to find a dealer near you. You can also visit our website periodically for deals and offers at https://chryslercapital.com/offers, or you can visit your local participating Chrysler Capital dealerships for upcoming promotions. Click here https://chryslercapital.com/finance-resources/dealer-locator to find a Chrysler Capital dealerships near you. Hope this helps and have a great day! ^CR
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Jacki
Aug 28, 2024
Friendly Service
Representative was friendly and explained everything with ease and simplicity. Products offered were beneficial without obligatory pressure.
Response from Santander Consumer USAAug 28, 2024
Hello Jackie! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any additional questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day! ^CR
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Jody K.
Aug 26, 2024
They are not a good company to get car…
They are not a good company to get car loans through. I know someone who is having big problems with them. You make your payments on time every month and send in a little more every month to pay your loan down and they don't show that you paid. They keep saying you are late. This person paying was at the end of the loan and surprise this person still owes after it was paid it off and it wsn't interest. Santander has given this person all kinds of hell through the entire time paying off the car. I suggested this person get a attorney. I would not deal with them or get a car loan through them. They are sketchy and are not honest..
Response from Santander Consumer USAAug 26, 2024
Hello Jody! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for your friend. Trustpilot has sent you an email requesting additional info, or the customer may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR
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Theresa B.
Aug 15, 2024
Site will not accept code that was sent
Site will not accept code that was sent
Response from Santander Consumer USAAug 16, 2024
Hello Theresa! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR
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Kenneth
Aug 13, 2024
Terrible can’t sign up
Terrible can’t sign up
Response from Santander Consumer USAAug 16, 2024
Hello Kenneth! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR
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Pamela
Jun 24, 2024
Cant fill out forms for car registration
We have a car loan through them they have been great about that. Recently we moved and in order to get plates on our car we needed Form 5834 filled out and notarized and sent to the DMV. We have been trying for over a month to get it. They sent us 2 other papers from the form but not the form without form they won't let us register our car. They said the DMV has to send form The DMV says they don't do that. Its as simple as typing Form 5834 Missouri in google website to get it We have faxed form several times to them. Why is this so hard. We are unable to drive our car because no registration. I mean really? Update: Spoke to Santander they are expediting the form within 3-5 business days. Thanks
Response from Santander Consumer USAJun 24, 2024
Hello Pamela! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR
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Amy T.
May 9, 2024
I just want Santander Consumer USA to do the right…
I just want Santander to do the right thing. I paid off my car loan last year and did not realize I still owed $96. I received a letter via snail mail well over a month later stating that it appears I intended to pay off my loan but I still owe $96. I paid immediately but they hit me with late payments on my credit report. I have paid them over $40,000 on an original loan that was around $19,000. My payment history was good except for what I thought was the final payment. This has ruined my credit and I am now unable to obtain a mortgage. You would think they would have a little compassion as it clearly was an oversight. They could have called me and said I still owed $96 instead of mailing a letter. I have talked to multiple representatives and higher ups and no one had any compassion at all. I am so disappointed in this company. I was a good customer and gave them ALOT of money. I just filed a complaint with CFPB. I am praying they decide to do the right thing and take the late payments off my credit reports.
Response from Santander Consumer USAMay 9, 2024
Hello Amy! Thank you so much for taking the time to provide your feedback and this definitely isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. We have sent your information over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day! ^CR
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Jack G.
Mar 2, 2024
Living in Marseille and accounts not accessible
Living in Marseille for a few months as we do each year and have not been able to do online banking, Provided no support to help us log in,No technical help or toll free numbers to call for help,
Response from Santander Consumer USAMar 5, 2024
Hello Jack! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR
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