Santander Consumer USAReviews of santanderconsumerusa.com

Salesman professional and friendly. Listened to my wants and needs and located the perfect car for me. Process was smooth and I am extremely happy with my experience. Especially my new ride. I’ll be back and refer my family and friends. Thanks so much. Payment affordable. Yeah!!!

I financed my truck in 2022. I paid on it for 4 years before I traded it in. I was never 30 days late on any payment. Because the dealership took over 30 days to pay the truck off they put a late payment on my credit. You call them and no one is helpful or speaks English. I will never do business with Santander again. Pure garbage. DO NOT LET THEM FINANCE YOUR AUTOMOBILE!!!!! You’ve been warned.

I just want tank you gor give me the loan and trust me on me. I promise that buou wont regret, and i will be always be grateful for you help and trust.

They were very understandable to the situation ! It doesn’t get any better with these guys! Thanks for everything 🙏🏾

The lady helped me through the setting up acct process and was amazing!! Thank you for having great employees!! Regina Cox

12:20 PM (0 minutes ago) to me My experience with Santander Consumer USA has been an absolute nightmare. I would not recommend this company to anyone. I paid off my auto loan approximately 11 months early, yet Santander took an unreasonable amount of time to properly process my payoff. Despite receiving my payment, they reported late-payment information to the credit bureaus, which negatively affected my credit. I find it completely unacceptable that a customer can fulfill their financial obligation early and still have their credit damaged because of delays and poor handling by the lender. Trying to resolve the problem has been extremely frustrating. I have spent countless hours calling customer service, being transferred from one representative to another, and receiving inconsistent or incorrect information. Communication with the call center has also been extremely difficult at times, and it often seemed that representatives did not understand the account history or know how to resolve the issue. This situation has caused me unnecessary stress, damaged my credit, delayed the release of my lien/title, and created additional financial problems for me. I should not have to suffer these consequences after paying my loan off early. Santander needs to take responsibility, investigate how my payoff was handled, correct any inaccurate late-payment reporting with ALL three credit bureaus, and provide written confirmation that the corrections have been submitted. This has been one of the worst customer-service and financial experiences I have ever had. Based on what I experienced, I cannot recommend Santander Consumer USA.

Excelente servicio

For some reason I can not set up my account through the app. It keeps saying it doesn’t recognize my account. That sucks because I shouldn’t have to go through an email everytime I want to get on my account.