Santander Consumer USAReviews of santanderconsumerusa.com

⭐ Very Poor Experience with Santander Consumer USA My recent experience with Santander Consumer USA has been extremely frustrating. On Friday the 18th, I made a payment at 3:19 p.m. using PayNearMe, the payment service Santander uses to process payments. I later contacted Santander because my account was still showing as past due. I explained that the payment had already been made, but no one could locate the payment or explain where the money was. What has been even more frustrating is the communication with Santander. I was asked to send proof of payment by fax so they could investigate the issue. In 2026, it is extremely inconvenient that, in order to send documentation for a payment, the only option they provided was fax instead of email or a secure online system where documents can be uploaded. As a customer, I should not have to resolve a problem between Santander and PayNearMe when I made the payment through the payment system provided to me. The payment still has not been located or credited to my account, and I am now concerned that Santander may try to charge me a late fee for a payment that I already made. I expect Santander to investigate the transaction, locate the payment, properly credit it to my account, and remove any late fees related to this situation. This has been an extremely frustrating experience, and the lack of an efficient and modern way to communicate and submit documentation has made what should be a simple issue much more difficult than it needs to be.

I had customer service worker Shaivam employee number 442704, I have been struggling logging into your guys's new account. Aunt have called multiple times without being able to get this figured out. When he picked up the phone I was only on the phone for 10 minutes. He stayed with me for every question was understandable, Patient and help me all the way through. I was very grateful for him

Santander Consumer call centers are suspicious. I called Santander Consumer USA 3 times this month; each time I called, it sounded like the same person with an accent. The 3rd time, I asked to speak with someone who spoke English fluently; I was told there was no one available, hmmm. The representative had a regional accent. I had to keep asking the Rep. to repeat themselves - it was frustrating. I get that banks and companies outsource their calls to other countries, but they need people who can speak English w/o and accent; Santander Consumer USA, this includes YOU!

Terrible service, They put on hold and then silently transfer the call back in the queue, so you have to explain your issue again and again. TERRIBLE CUSTOMER SERVICE! Agents have 0 Subject matter knowledge. When in doubt go to answer is disconnect call or wait for final bill

Polite and professional

The worst company. Car was a total loss and I had GAP that Santander claimed to have sent the information over to but did not. Santander left me having to go through hoops to get in contact with someone to tell me who my GAP claim was even being handled through only for me to find out THEY NEVER SENT THE INFORMATION over. So now I’m screwed out of my GAP payment because I couldn’t get the right documents in within 90 days.

I can’t wait to be out of this Loan. This is a horrible company in more ways than one. The app is awful, you can’t understand the customer service agents, they don’t provide anything other confusion and frustration when trying to get important things handled. I would NEVER recommend them, hopefully they get bought out by competent people.

easy to follow instructions to set up account. Call center was very professional and courteous