Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

495 approved reviews, newest moderated first

Ana C.
Jan 27, 2026
Rude rep with no patience
i just spoke to a rep to make a payment towards my principle and she was very rude and had no patience for all of my questions.
Response from Santander Consumer USAJan 27, 2026
Hello Ana! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Robert S.
Jan 27, 2026
I called to try to setup my payment
I called to try to setup my payment. I couldn't get pass the auto service to do so. Do you actually have people working there? Not in an office overseas either.
Response from Santander Consumer USAJan 27, 2026
Hello Robert! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Rabecka N.
Jan 27, 2026
Would not Recommend
It would be nice if this company would let you know when and how much your high interest payment is, 30 days before your payment is due....
Response from Santander Consumer USAJan 27, 2026
Hello Rabecka! Thank you so much for taking the time to provide. Please keep in mind that the type of loans that we offer are simple interest which could be very beneficial depending on how payments are being made throughout the life of the loan. Please click here https://santanderconsumerusa.com/learning-center to check out our "How Simple Interest Contracts Work" video in our Video Gallery. We hope this helps at understanding simple interest. If you have any additional questions or concerns, please don’t hesitate to give us a call at 888-222-4227, this line is available Monday through Friday 7:00 AM to 9:00 PM, Saturday 7:00 AM to 5:00 PM Central Standard Time and closed Sunday. Have a great day!
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Brad and Robin S.
Jan 26, 2026
Locked account
This is my first time logging in, and my account is locked, so I am unable to make my payment.
Response from Santander Consumer USAJan 26, 2026
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info. In the meantime, you can also click here https://santanderconsumerusa.com/payments for other payment options or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Terry B.
Jan 24, 2026
Sometimes the customer knows a little more than you would think
I received a message that my first car payment was not able to go through from my bank. So, I as a concerned customer called to rectify the situation. My auto pay was set up on my savings account and doesn't pull from the checking account; I didn't know this at the time I set it up. I called to correct the issue, but was me with employee's who thought they knew what they were taking about, but didn't. They keep saying that you can't connect it to a savings account. I kept trying to tell them otherwise, but they would not listen. I also kept trying to tell them, my payment was denied. But they kept saying that it was not denied, and has been processed. I think this should be something that should be discussed in your next board meeting. To inform your employees what they DO NOT KNOW. Not sit there an tell a customer who already knows who is trying to inform them. So, that they can fix the problem, and go on about their daily activities known that their payment was successfully made. This is by far the worst auto loan company I have ever dealt with, and i'm fifty five years old.And had a lot of car payments! Let's see if they hear the customer's voice.
Response from Santander Consumer USAJan 26, 2026
Hello Terry! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Jim C.
Jan 24, 2026
mobile app refuses to let me sign in.
mobile app refuses to let me sign in.
Response from Santander Consumer USAJan 26, 2026
Hello Jim! Thanks for reaching out to provide your feedback. Unfortunately, Santander does not have a mobile app available to our auto loan customers. Please click here https://myaccount.santanderconsumerusa.com/Home/SignIn to access your online account and be sure to save this link to your favorites to access your auto loan account anytime. We hope this helps! If you are unable to access your auto loan via this link Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Tiffany
Jan 21, 2026
Run run run from this company they are…
Run run run from this company they are crooked. Someone who works for Santander got into my bank account and zelled 900.00 out of my account. Santander was of no help. Horrible customer service. I filed police report and Bank of America tracked the zelle to an employee. Crooked liars. Never get a loan from these thieves.
Response from Santander Consumer USAJan 22, 2026
Hello Tiffany! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
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Thomas H.
Jan 21, 2026
Santander Consumer USA uses dishonest…
Santander Consumer USA uses dishonest business practices and horrible customer service. I made my first car payment without issue when my second payment was returned for some unknown reason forcing me to make a debit card payment which resulted in added fees. The payment was from the same account which caused my frustration. The dishonest customer service agent claims that because my payment was allegedly returned that I must make other payments resulting in extra fees. DISHONEST.
Response from Santander Consumer USAJan 21, 2026
Hello Thomas! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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