Santander Consumer USAReviews of santanderconsumerusa.com

Customer service is absolutely TERRIBLE. Worst I’ve ever experienced. I will be refinancing my loan.

By far the worst place to finance a car poor I wouldn’t recommend them to petsmart for dog food I tried reaching out to make an agreement on my loan because I was falling on hard times they repoed my car stopped calling all my personal belongings were still in it and yet they still proceeded to take the vehicle to an auction building I am highly pissed with this company and I wouldn’t give you if couldn’t any customers

Customer representative that I spoke to over the phone was very impatient and was getting upset with me asking if Santander Consumer USA had a mobile app I could upload on my phone. He was so confused about the question to the point where he was rushing me off the phone and never even tried to understand me so he could help me in anyway.That’s the reason for my one star.

Hello I have been trying to make a payment now for 2 months can't log into my account because it says it's locked. Can't call the phone number because it's says the last 6 digits of my social and date of birth aren't correct and it won't forward you to a representative at all. This is a very unprofessional company with rates that intentionally cause someone to go into debt. How someone can charge anyone 1000 dollars a month for a car payment is unethical and should be illegal. Just shows you they don't care about the person only if they can pay or not. I'll be returning my vehicle just because they make you decide wether or not you want your car or to be able to feed your family. Special place in hel for people like this

Dont use PayPal and pay with a credit card they'll let you save the card but when you accept and pay it defaults to checking and doesnt tell you so they can collect their $6.75 fee. Avoid this scam company. Edit: of course they want to do the right thing now after they flatly refused to refund even though their payment method should say no credit card to begin with. What a fraud. They can deal with bbb and cfpb complaint opened the second supervisor refused to refund my $6.75. Bottom line its not about the money its about certain companies integrity. I wouldnt count on that from santander. Banks need to remember this that I will be avoiding them like the plague in the future all for $7. Smart.

Santander has been an absolute nightmare to deal with. My auto loan was paid in full on 12/30/2025, yet weeks later they still have not released the electronic lien/title to the Florida DMV. Despite multiple calls, Santander representatives repeatedly insist on mailing a loan satisfaction letter, even after being told by both the Florida DMV and my new lender (Navy Federal Credit Union) that paper letters are NOT accepted and that Santander must release the title electronically. They either do not understand the process or refuse to listen. I was given incorrect information, redirected to useless websites, refused escalation to a manager, and spent over 30 minutes arguing with the title department, only to be told—again—that they would mail paperwork that does not resolve the issue. Navy Federal continues to show Santander as the lienholder electronically. Because of Santander’s incompetence, I am now at risk of losing my refinance rate due to their failure to release a paid-off title. This has caused weeks of unnecessary stress and wasted time. I have filed formal complaints with the BBB, the Florida Office of Financial Regulation, and my State Attorney General. If you value your time, sanity, or finances, do not finance through Santander.

i keep calling because I'm locked out of my account its saying I'm logging in wrong more times than i actually am i was given a temporary passcode that didn't work i was told to wait 24 hours and try again still did not work earlier today i called again she said she was going to have my account deleted for me to try to set it up new again in 10 minutes i waited hours and i still cannot access my online account

Santander provides terrible customer service, constantly gives false information, and communicates so poorly it makes dealing with them a complete nightmare.” AVOID THEM AT ALL COST I PRAY FOR WHOEVER DEALS WITH THESE PEOPLE!!!!!