Santander Consumer USAReviews of santanderconsumerusa.com

Agent did a great job. She helped me with what I needed to do. I need to change my due date. Thank you for your assistance.

They did repo my vehicle fri 13 feb. I Called to work with Santander to get my account caught up($3k). Ihad been paying as much as i could (double payments, or normal payments) I'm a retired veteran and have a disabled wife with medical issues so money has been very tight. The lady took my information and the amount to get caught up, and agreed to the terms she gave me, and that I needed to call back tue 17feb. I was told that the i was denied to get caught up. Went through 7 different departments (over 2 hrs) and was told that upper management denied the claim they wanted full amount of the veh if I want the vehicle back. The last operator then tried to tell me I was on the line for 15min. Yes of course I'm not a happy camper and bitter, but I cashed a small 401k to get caught up, and they Santander just treated me like a number on the books. I just want to get caught up. Update 18 Feb, Went to the tow company to retrieve my personal property from the vehicle, and was informed of the events that followed. The vehicle was picked up fri 13 feb, monday 16 feb was a holiday, tue 17 feb the company was told tow the vehicle to the local auto action, while i was told to call back 17 feb to possibly work a settlement. I believe from talking with the tow company, that Santander was never intended to work with me, cause it would easy to sell it off than to work it out. I'm 64 years old and owned a number of vehicles and have never had a vehicle repo before. Again it seems Santander dosen't care about working folks. Not a happy camper with Santander.

So far so good! I appreciate and thank you for helping me as well as letting me change my pay date. Love you for that! I set up automatic payments, I don't want to forget or be late! God bless you for helping me, thank you, thank you, thank you.

This bank is ridiculous I don't even have those cars anymore one was a lemon brand new 2026 SUV from Nissan Rogue anyway Ford explorer sold to me Enterprise Car sales Glen Burnie only has 65,000 mi... No more good not worth a dime and this Bank wants me to pay them everything back that they've ripped me off for already

I paid my car payment every month could not afford to loose my car because my wife needed it to go to work and back after hers was stolen last night walk outside and see the tow truck hooking up my car after I just paid a payment last week I have printed out all the papers showing my payments and was behind half a payment and they still took it I am going to show everyone I work with my family my friends this bs and let them know not to use this company to finance a vehicle now we are left walking over 250 dollars worse company in the world I will do everything in my power to ruin this place lawyer will be getting ahold of them

I never got any information from the car dealership about who my loan company was. The finance company never sent me anything either. I contacted the dealership, and they gave me the number to Santander. I called, they had to walk me through the steps of their webpage because it was obviously designed in 1996. Once I created the account and tried to sign in, it said that I could not log in. I called Santander again and they said the system would be down until Sunday. This was a freaking Friday. All I want to do is make a payment!

I created an account and when it asks me to enter the code from text or email it won’t move past that screen. I have tried both text and email, I get the code each time but then nothing

The ease of maneuvering around the website