Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

495 approved reviews, newest moderated first

Cindy F.
May 14, 2026
Couldnt understand the person on the…
Couldnt understand the person on the other end of phone ..issue was NOT resolved .. havin same issue for 3 weeks now NO ONE wants ta resolve it..
Response from Santander Consumer USAMay 14, 2026
Hello Cindy! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
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Lorenzo
May 13, 2026
put in paperwork to take my vehicle…
put in paperwork to take my vehicle overseas due to being in the military and they claimed they never received it and then denied my attempt to get the letter authorizing me to take it overseas
Response from Santander Consumer USAMay 14, 2026
Hello Lorenzo! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Ellis S.
May 13, 2026
I spoke with a young man who reset my…
I spoke with a young man who reset my login credentials for me. I had Capitol letters but the system put it in in lower case letters. I wanted to get set up to make my payments. Sorry I missed pernounced his name. But he was very helpful. Ellis Smith
Response from Santander Consumer USAMay 14, 2026
Hello Ellis! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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vicki
May 13, 2026
The company is very good to work with
The company is very good to work with
Response from Santander Consumer USAMay 13, 2026
Hello Vicki! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Juanita Lynn Bolyer B.
May 13, 2026
My New Car,
Santander made it possible for me to get the car I wanted I wanted to say Thank You for making my dream come true, Highly recommend this company I give them 10 stars Thanks Juanita Bell
Response from Santander Consumer USAMay 13, 2026
Hello Juanita! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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anna
May 13, 2026
I’m beyond speechless
I’m beyond speechless. I have called them at lease 20 times. Everytime rep saying different things. They might get paid minimum wage. Rude. Hard to undetanded English.
Response from Santander Consumer USAMay 13, 2026
Hello Anna! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Mariamgelly A.
May 13, 2026
I went in with something in mind but…
I went in with something in mind but wasn't quite sure exactly what I wanted. My salesperson was very polite and took his time explaining all the options that were for me since i was so undecisive. It took hours of Trying to pick the right one for me and and at the same time calculating numbers which was honestly my biggest concern.I thank him so much for having a lot of patience and helping me throughout this process. His service was amazing, he made me feel so comfortable, made sure my needs were met and also bought me lunch which was very nice of him.The overall experience was great . He also made sure my car was detailed when he gave it to me. I loved the service and the warranty that came with it.Everyone was so helpful.Thank you
Response from Santander Consumer USAMay 13, 2026
Hello Mariamgelly! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Rebecca P.
May 12, 2026
Couldn’t answer my question
Couldn’t answer my question
Response from Santander Consumer USAMay 13, 2026
Hello Rebecca! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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