Santander Consumer USAReviews of santanderconsumerusa.com

You site sucks and will not let me sign into the account

I was employed by Santander a few years back and at the time I was going through some personal stuff. I was unreliable, unprofessional, and anybody on the outside could tell that I was going through a tough time. I understand that people are at work to work and not to babysit anybody else but rather than try to talk to me or even encouraging me, the staff and managers mocked me. They would make announcements in front of everybody where they were clearly mimicking me or directed towards me acting as if they were not meanwhile, everybody knew that it was about me, which only further my insecurities instead of trying to help me they got joy out of my pain. It was awful. They also are very shady when it comes to their loans that’s all I can say.

I would give them zero stars or possibly negative stars if it was possible. Their customer service is absolutely inept. They will charge you interest before giving you information on your loan and withhold payoff information for as long as possible. They will also delay receiving and processing your payoff payment in order to extend your loan and charge you additional interest. I can’t believe their business practices are legal. It’s almost as bad as a loan shark with the local mafia.

Your web site doesn't work. I want someone from customer service to call and fix this account. The app for santander won't let me in the customer service doesn't know how to fix your bad app. I'm not sure at this point if I make a payment with you it will get apply correct. I've call customer no service and get the same answer of the the system will be fixed by Sunday. I want a call from your IT to fix this account

It was easy to set up my account, it was so easy to edit my information

OK I am trying to set up my online account and the phone number that is in your system is incorrect and therefore could not recieve code as a text. I tried to get back into account to set the phone number and it locked me out. Tried to call and they lady just kept saying "am I audible to you" This is not a good start to a long term loan situation and I need to be able to manage my account online.

After the repossession of the vehicle,now Santander is reporting to credit bureaus targeting my credit.After they charged me for all those high interest rates.I never received a dime after repossession.I paid 5 years on a 2018 Nissan Rogue.$405.00 monthly + insurance,add all that up.For anyone buying a vehicle please buy from elsewhere.Santander is 1 class thieves.They're out to ripped you off.They coming to destroy credit.But I'm good.It doesn't matter with me now.My blessings comes from the most High.This is a wicked thieving company.

I called and asked to do weekly withdrawals and was told I can't. For people who struggle financially it really helps them to pay that way.