Santander Consumer USASantander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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495 approved reviews, newest moderated first
Marcus B.
I want to set up my account but your system is silly.ill wait
Response from Santander Consumer USAMay 18, 2026
Hello Marcus! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Steve E.
THEY ARE VERY THROUGH WITH THEIR INFORMATION CONCERNING MY ACCOUNT
Response from Santander Consumer USAMay 18, 2026
Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
customer
HARD TO SIGN UP
Response from Santander Consumer USAMay 18, 2026
Hello! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Maria T.
HORRIBLE!!! Please avoid at all cost. TESLA, please dont do business with tI cant even enumerate what is wrong because everything about the company is bad!
Response from Santander Consumer USAMay 18, 2026
Hello Maria! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Maggie D.
Honestly I don't know if the problem was with Santander or with the company I went through that required my financing with Santander. I bought a vehicle from a car dealership and the terms of the original loan and financing were pretty agreeable for me based on what I know is not the best credit record at the moment. Suddenly though a week later the terms of my financing were changed and rearranged and I was essentially coerced into signing a new agreement with the dealership with terms supposedly re-established by Santander regarding my credit and then my interest rate. So in general at the moment I am very unhappy with this loan and the terms of the loan and I don't know if it's an issue of the lender or of the dealership, but either way I feel that I was very much the subject of Fraud and trickery and now I'm stuck to a large loan with a vehicle that I do not love or believe has the value that is reflected by the current loan.
Response from Santander Consumer USAMay 15, 2026
Hello Maggie! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Shelton G.
I guess this company purchased my auto loan from LendingClub. There was no communication, no customer service. Had I not just happened to notice that the payment didn't get auto drafted, I would have missed a payment. I ended up trying to initiate contact and ended up finally getting my auto pay set up. Their system wouldn't allow me to auto set up a higher payment or a principle payment. My loan pays off in a few months and I will not use Santander. To the company, if you want to leave a reply that is fine. I am NOT taking time out of my day to contact you. I am not responding to any communications from you. You had your chance and blew it. If you want to know how to do better then maybe hire someone to help you.
Response from Santander Consumer USAMay 15, 2026
Hi Shelton! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Fred F.
NOBODY TO CALL WHEN THERE ARE ISSUES
Response from Santander Consumer USAMay 15, 2026
Hello Fred! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
meagandingler
I don't like that I can't split my payments up on auto draft bi monthly went I get paid.
Response from Santander Consumer USAMay 14, 2026
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!