Santander Consumer USAReviews of santanderconsumerusa.com

Horrible website & unable to save payment information! EVERY SINGLE TIME I LOG IN TO MAKE A PAYMENT I HAVE TO RE-ENTER ALL OF MY ACCT INFORMATION! A car I had 6 years ago is still listed on my account - even though it's been sold & that loan was paid off in 2021 - but the inability for Santander to remove this vehicle from my current loan is causing issues! I can't update any contact information & when I called, the representatives don't speak good English at all and can't help!!! VERY FRUSTRATING & I WOULD 100% NOT RECOMMEND them!

I spent an hour on the phone just trying to change my phone number, but since my account number has eight digits. I was told my account wasn't valid, so they locked me out of my account. I spent an hour just trying to talk to someone, even trying to bypass the prompts, to speak to a person to update my phone number. I had all of my login information correct, but they blocked my account. To get help, by the time I talked to a real person, as I was having a meltdown and crying over the phone, someone at their bank got me to a live agent to change my phone number and update and refresh the account that they locked me out of. I reviewed my account number, and I had that number, my login information, and everything was correct in my notes on every payment I make. I've never been late, and I usually pay my bill early. The agent I got ahold of helped me so nicely, and I'm grateful that she helped me. My issue is that there HAS to be a way for folks to be able to call in and talk to a person to update or access their accounts. I shouldn't talk to a customer service agent in tears since they're dealing with enough already. I understand keeping accounts secure, but this whole experience was just so totally insane to me, that I couldn't just talk with someone about what I needed to do, that I tried for a hour to reach a person to update my phone number. Not a single bypass of the menu options let me to a person. The first time I got a person, they didn't talk at all, but the 2nd person I talked to handled everything great. Like I said, I've never made a late payment with them, but if this happens again, I might just skip their payment, and go for a shopping spree. Quit screwing around with folks like this. Stop telling them that their account info is wrong when it isn't. I knew my account information, but I feel like I got gaslit by my own car lender...

What a bunch of scum bags ! At a loan I paid on for 2 years not a single missed payment at 13% truck gets totaled in a accident go to finance thru them again same credit score same 9,000 cash down and now they say 19% fuc*ing pathetic Edit post santander response: apparently they can't read folks same credit score same 9k cash down the reviews tell you everything you know and they feel the need to try to come on here to defend themselves 🤣

I have been trying to get the title of my vehicle sent to my DMV for over 3 months. This is quite possibly the worst customer service I've ever dealt with. They decided to send a letter that said they "know I own the vehicle" instead of the actual title even though I told them multiple times that the DMV requires the actual title. Each phone call to this company feels futile. No one has answers only "it takes time to get through the system"

Terrible customer service and impossible to get answers that match what previously was said or told that I could have happen. Was left on hold for over 40 minutes and then never got back to because it was the end of their business hours and they left me on hold... I called way before the end of their business hours and could have been helped but they didn't Them saying they’ll mark my review as not genuine is also a reflection of their company. You get told so many different things by different agents. No one is ever on the same page or helpful. They source their customer support to other countries and the barrier is obvious when trying to communicate and understand them.

I have made repeated attempts to contact customer service to ask a simple question. I have gotten the "thank you for contacting us, we week get back to you shortly" but nothing else. Calling customer support is a hassle as well.

Ridiculous! We have spent the last 3 Tuesday’s trying to get our registration for jeep . We moved from Texas to SOuth Carolina. The DMV requires a copy of the title with lien holders name on it . They told us the title was under maintence at our state DMV . So we called Tx DMV . She stated our title was mailed to Santander 4 years ago ! So I’ve spent close to 8 hours on the phone with so called supervisor agents trying to get them to even send it directly to SCDMV . So here we are once again sitting out in the car on hold with Santander again , because we can’t get them to send it . Oh wait I forgot they did send a letter to us via email stating we own the vehicle. And of course SCDMV won’t accept . It’s not like we are trying to scam them , we are just people who need to drive back and forth to work everyday . Send it directly to DMV I don’t care . You are costing us money , with tickets , gas time . I would not recommend this company and will be sure to let anyone I know this . Unreal

I am not able to set up my account. I have spoken to 3 customer service representatives and the last person told me that she could not help me and forwarded my concerns to a supervisor. That supervisor was supposed to contact me and nobody has reached out to me. It’s a sad day when a financial institution ignores a customer. I will make sure to review this terrible service on Google and other social media platforms.