SantanderReviews of santander.com

Had to leave Santander after 20 years due to their poor offering and antiquated ways. Moved to Lloyds who offer far better benefits and a better banking app too!

Tengo cuenta dese hace mucho y muy contento. Mis transferencias gratis todos los meses, saco dinero sin coste para mi, cada vez necesito menos efectivo, pero saco en un cajero (tiene unos cuantos cajeros de bancos asociados) que me pilla al lado de casa. Para alguien con su nómina, recibos y algún ahorrillo en otra cuenta, creo que es muy funcional. Mi crítica y mi pena me viene de la información de que no se están dando cuentas básicas a gente con vulnerabilidad o riesgo de exclusión financiera. Evidentemente dirán que esto no es así ya que es de obligado cumplimiento, pero luego va una persona a abrir una y no te la abren, te ponen la excusa que sea, como en otros muchos bancos... pero que pase esto en un banco ético es para mirárselo. Espero que empecéis a hacerlas desde ya sin falta.

I've put 1 star as no option to go lower. An absolute appalling bank. I've been with them for over 20 years and rarely needed to contact them but each time i have they have been rubbish. From a mortgage mess up to getting a new card sorted always beyond poor service or services available. When it works automatically its ok but that's not good enough if you don't have a back up for clients to speak to staff to resolve issues. Its not staff at fault either its the poor management not waking up to the fact that you still need human contact from time to time. closing banks is ok but not injecting into resources and staff behind the scenes is scandalous. Correct i will now be going elsewhere. My own fault should have known better. I have been on the phone a total of 2 hours and still waiting. It will take more than an offer of £130 for me to go back. Again a warning to you all this bank is now a has been. Get rid of the directors who clearly know nothing of change. Oh and yes I'm IT literate too so don't hide behind Covid 19 as the reason for poor services, its always been poor when it comes to human contact. Another 7 customers you have lost. Stick that in your bonus!!! well at lest the switch method will be a quicker option.

My Credit Union sent them a cashiers check to pay my vehicle off. They misplaced the account information and deposited the cashiers check on Aug 9th. I noticed nothing had changed on their account for me. I contacted them and spent the next 2 days chasing down information copies of the deposited cashiers check. Faxed all the information to them. 2 weeks later they say that the payment was misapplied. That I should wait 2 to 5 business days for this to show and it will be done. 8 days later it still hasn’t been taken care of. My credit score is now getting affected. I contacted them (AGAIN). I get the same answer of payment was misapplied and wait 2 to 5 business days. This is the most incompetent company I have ever dealt with. I wouldn’t recommend them for financing a Tonka Truck. What a Joke

After many years with Santander and ever decreasing service quality, I am now thinking of leaving for a , hopefully, more competent bank.The service with Santander used to be quite adequate but more and more contact options have been removed. I rarely need to talk to someone in person but when the online options are inadequate there's no alternative but to try - and wait until your patience runs out on the 'phone.Even their online 'chat' service refuses to work. There is a branch about ten miles away - nice people, as far as I recall, but a dearth of actual bankers - who actually have a reasonable knowledge. The online banking works well most of the time. Just hope that you don't need anything 'out of the ordinary'.

Had to leave Santander in the end after many years of banking with them and I couldn't be happier. Find their offices in general "very retail" with no qualified financial expertise from their agents. Always a queue in whichever branch you visit. Interest/APR rates are very high even as a loyal customer and with good credit rating/score. Moved to Natwest and my life is far better.

The worst experience ever Customer service team do not know what they are doing. Every time you are explaining your situation to a different employee who doesn't have a clue what he is doing. Process delayed for 2 weeks because they had 2 different issues with their system!

This is the worst bank. Can't log on to the business banking and no customer service. Absolutely none! Just a FAQs page and a bot to speak to. Is this the future of banking?