SantanderReviews of santander.com

On 10th October , you guessed it I lost my password. This is a brand new 123 account and didn't get my records in place. I assumed like most banks if you say forgotten password you get details by e-mail. NOTHING. Phone call, SIX working days by Snail mail and my account is frozen so when I found my details access was locked. SEVEN working days plus two weekends, NOTHING. Phone call, listen to recording.... haven't sent out any details, "it will be six working days from now". Would like to speak to someone to circumvent this ridiculous state of affairs, you have securitised my debit card number, number on the back, my D.o.B, my father grandfather name........(last one not actually true) but you get the gist. My manager who he gained assistance from two minutes ago is unavailable to speak to since they are training someone and "Might" be available to ring me sometime in the next 5 hours because "they go home at 4 o'clock".

Will never deal with them again. If they by your loan,better refinance quick. 2nd biggest ripoff company we ever dealt with. Run and run fast.

having had a business account for 10 years with RBS and have been moved from bank manager to a call centre to a business centre and never had the same experience as I did 10 years. I understand banks grow but you still want a personal service. However, on moving to Santander I received a fantastic on boarding experience and got to meet a person! Yes a person, I even met the regional director and regional managing director responsible for my account (Carl or Carlos) this has made a massive difference to the experience overall.

Ok so entered my password incorrectly on my BUSINESS account so was locked out. Phoned the help number to get it sorted out and have got to wait 6 WORKING DAYS for them to send me by POST another password ,I CANNOT USE my BUSINESS account until I receive the new password.So that's all of next week I am not able to look at my bank account . I just cant believe it ,if I want to pay someone I have to ring up Santander and get them to do it for me all on an 0845 number of course !!! Im not sure how you can be expected to run a business like this ...its just terrible .

Have banked with Santander for over 15years and i thought i will apply for a loan giving that am a 123 World customer based on the 5.7 preferential rate advertised. the loan was approved with 10.9 rate which was surprising giving that i have my mortgage and saving and credit card which i pay in full monthly and have never defaulted on payment. i called the customer service team and the useless answer was your credit score and then ask if it's my credit score how come halifax gave me the same amount for the rate they advertised and not give false information knowing that you're going to give customers ridiculous rate i might as well go to Wonga.com to apply for loan. As result i know were there loyalties lie now and am closing my savings and other account and moving my funds to a bank that will treat me like a loyal customer and not just a number. my advice is Avoid applying for the loan and don't bother leaving marks on your credit file as a result.

Online banking is good but if you ever have to contact them it's awful! I've never phoned them and not been mis informed, you always have to chase them for answers information. I'm disputing two transactions on my account nearly two months later and they have not provided me the evidence of my authorisation and they are not small amounts left me with no funds. They can't offer me a timescale for resolution, actually feel insulted and really stressed when I speak to them as I never know if I'm bein informed correctly. I've escalated to ombudsman hopefully for some help once resolved I will never ever bank with them.

I Was in Mallorca and tried to withdraw money from their ATM machine .. No money came out of the ATM, but the money was withdrawn from my card .. -- Contacted the bank next day to complain, but no one there felt any remorse, nor did they see it as there problem, I felt like the fool of the year.. -- SATANDER YOU OWE ME 2000 KR ... + interest - and in your world that's at least double the money..

Theres no beginning to their talents-just years of endless errors - even sold my data - was fine when it was Abbey - have now moved to another bank - poorly trained staff, even they themselves finally admitted they had expanded too quickly have messed up big time - and its in every possible ... they even get a rare RED FLAG - AVOID ! warning in Which magazine - at least its their corporate colour...