Anna M.
UPDATE with Santander Consumer USA
UPDATE with Santander Consumer USA UPDATE: August 18, 2026. I have been contacting Santander and you hold on 30 minutes and then they hang up. I just wanted assurance that they would take all 3,000 of my back payment and not give me the car back. As I previously stated I NEED the car to attend my doctor’s visits which are numerous. I am paying the money now, and I pray that they won’t back stab me. I have had a problem securing employment because my disability requires accommodations. NEW UPDATE: I was able to get my car back from Santander USA, but the tow company Alpha Recovery was a dusty hole in the wall They took my car all the way to St. Paul. Then I asked them to tow my car, the owner was reasonable and charged me 400 to get back to Rochester, but they used a PICK UP truck with a hitch and the guy was young and not experienced. He had trouble backing up and putting the car into the parking space. He got out several times to check and in the process he tore a metal plate off my car. He then tried to hurry out of the lot as fast as he could go, but we caught him by telling him his boss was on the phone. He got out pretending he could not speak English well. The owner tried to deny the damage but that guy tore my car up. We have a witness, video, and pictures to prove the damage occurred in transporting the car back to my area. I contacted Santander they promised to put an escalation on the damage and to get back with me.