Sand Art is a premier online destination for exquisite home decor and relaxation products that surprise and delight your guests. Since 1970, we have been crafting unique Sand Arts, starting our journey by selling in brick-and-mortar stores before expanding to the online marketplace. Our curated collection features stylish and distinctive pieces designed to transform any space into a haven of elegance and tranquility. We are committed to quality, craftsmanship, and customer satisfaction, providing a seamless shopping experience and exceptional service. Discover the perfect pieces to elevate your home.
Sand Art Home (sandarthome.com) has 190 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
sandarthome.com
Website
sandarthome.com
Category
Decoration & Interior
Listed on Five Star Index
2026
About these reviews
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The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
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If I could give them. Minus star I would. This is just the worst online order I've ever done, Product is terrible delivery took 20 days. It wasn't worth quarter of the money I paid.
Customer service is also bad.
Feels like a scam than business.
Response from Sand Art HomeMar 3, 2026
Hi Emmanuel?
We take reviews very seriously, which is why we carefully checked our system before responding.
We do not have any order under your name, email, or details in our records. Because of this, we cannot link your review to any verified purchase with our company.
Posting negative reviews without a confirmed order is not fair to small businesses. If you believe you have genuinely purchased from us, we invite you to contact us directly with your order number so we can investigate properly and assist you.
We stand by the quality of our products and our customer service, and we are always open to resolving real customer concerns transparently.
NA
Natalie
READ BEFORE YOU BUY ORDER# 43411 I…
READ BEFORE YOU BUY ORDER# 43411 I ordered a piece of sand art which cost me $77.48 from Sand Art Home. It was ordered around December 3 and I received it about the middle of December. When I got it, I kept trying to flip it and every time it either fell too fast into a flat landscape or it did not finish falling and left a flat landscape. I sent Emily an email telling her that the product was defective and I needed to get my money back. Emily instructed me in a page long email on how to fix the problem with a syringe that was included with the product. In the email, she also stated to be very careful when I was removing the air or putting it in as to not damage the silicone in the hole because it would leak if damaged. I opened up the needle syringe and attempted to do this. Without success I emailed her back again and asked for a refund of my $77.48 and to send me what I needed to be able to send this back because it clearly states on their website without proper approval items cannot be returned. She also requested photos of the defective product, which I gladly sent her two different photos with videos and it took her two weeks to say that she just saw my email.
WHY AM I TRYING TO FIX SOMETHING THAT I BOUGHT NEW???
I emailed Emily back requesting a refund and an approval to send it back. I also told her I would be calling my credit card company and the federal trade commission. Still no response. Emily seems to be the only one to contact and the company has no phone numberWhen I look up the address that my package came from it comes up with all kinds of hits on the Internet
The return address that was on my package is
Shipper not Seller
2452 Gillingham Circle
Thousand Oaks, CA 91362
These people need to be investigated and held accountable !!!!!!!!!!!!!!!!!!!
This looks like some type of scam
I want my hard earned money back $77.48
Natalie
Response from Sand Art HomeMar 3, 2026
Hi Natalie,
Thank you for your review. We would like to clarify the situation for transparency.
You received your order within the delivery timeframe indicated on our website. After receiving it, you contacted us regarding the sand flow. As with many sand art pieces, minor adjustments to air balance can sometimes be needed due to temperature and pressure changes during transport. For that reason, we provided detailed instructions on how to adjust it safely using the included syringe, which is standard maintenance guidance.
We also requested photos and videos in order to properly assess the issue and determine whether a replacement or refund was appropriate. This is part of our normal quality control process and applies to all customers equally. We cannot issue refunds without first verifying the reported defect.
There was no intention to delay your case. During the holiday season we experienced a very high volume of emails, which unfortunately caused longer response times. However, we did respond and attempted to assist you step by step.
Regarding your question about fixing a new product, sand art is a dynamic product that can require minor tuning after shipping. This does not mean it is defective.
We are a legitimate business and all contact is handled via email by real team members.
Finally, although we followed our standard process, we did process your return and issued a full refund to you.
We remain committed to resolving matters professionally and fairly.
JB
John B.
I’m a designer and pretty picky when it…
I’m a designer and pretty picky when it comes to aesthetics, but this piece is stunning. The movement of the sand is so organic, it’s like watching nature itself create art. The build quality feels premium. Solid materials, clean finish, and the colors blend beautifully. It adds warmth and calm to my workspace.
Response from Sand Art HomeMar 3, 2026
Hi John,
Thank you so much for this incredible feedback.
Coming from someone with a designer’s eye, your words truly mean a lot to us. We are especially happy to hear that you appreciate the organic movement and the way it feels like nature creating art in real time.
It is wonderful to know that the build quality, materials, and finish met your expectations, and that it brings warmth and calm to your workspace.
Thank you again for your trust and for sharing such a thoughtful review.
MB
Miriam B.
My package to a month to arrive.
My package to a month to arrive.
Response from Sand Art HomeMar 3, 2026
Hi Miriam!
We are very sorry your package took longer than expected to arrive.
During the Christmas season we experienced an unusually high demand, and this was also the first time we were shipping directly to Denmark, which unfortunately caused additional delays while working with the local carrier.
That said, we are very happy it arrived in time for Christmas and that you are enjoying your product. Thank you for your patience and understanding.
CM
CLEMENT M.
La prise de commande a été très facile…
La prise de commande a été très facile d'autant qu'il y a eu une traduction en français. mon paquet est arrivé dans les délais impartis en très bon état et la découverte du tableau a été merveilleuse
Response from Sand Art HomeMar 3, 2026
Bonjour Clement!
Merci beaucoup pour votre très beau message.
Nous sommes ravis d’apprendre que la prise de commande a été simple pour vous et que la traduction en français a facilité votre expérience.
Nous sommes également heureux que votre colis soit arrivé dans les délais et en parfait état, et surtout que la découverte du tableau ait été merveilleuse.
Merci encore pour votre confiance et votre retour positif.
BL
bruno L.
nous connaissions ce systeme
nous connaissions ce systeme
Cadeau de noel bien apprecié
amusement captivant sans fin
Response from Sand Art HomeMar 3, 2026
Bonjour Bruno,
Merci beaucoup pour votre retour.
Nous sommes ravis d’apprendre que le cadeau de Noël a été bien apprécié et que le système vous plaît toujours autant.
C’est un vrai plaisir de savoir qu’il apporte un amusement captivant et sans fin. Merci encore pour votre confiance.
SC
Steph C.
It arrived on time well packaged.
It arrived on time and was
well packaged.
Response from Sand Art HomeMar 3, 2026
Thank you for your feedback, Steph! 😊
We’re very glad to hear your order arrived on time and well packaged. Ensuring safe delivery is very important to us.
We truly appreciate you taking the time to share your experience.
EI
EIVIND
Vedlikeholdsdelen som vi bestilte og…
Vedlikeholdsdelen som vi bestilte og som vi har betalt for, var ikke med i pakken.
We are missing the maintenance equipment we ordered and paid for. That's the reason for 2 * only.
best regards Eivind Roan.
Response from Sand Art HomeMar 3, 2026
Hei Eivind,
Takk for tilbakemeldingen din.
Vi hjalp deg allerede via e-post og bekreftet at vedlikeholdsutstyret var lagt inne i esken sammen med din Sand Art, slik det også er opplyst om på nettsiden vår. Det ligger vanligvis plassert inne i hovedemballasjen for å sikre at det ikke blir borte under transport.
Vi håper alt nå er i orden, og at du får glede av produktet ditt. Ta gjerne kontakt igjen dersom det er noe mer vi kan hjelpe deg med.
