Sand Art HomeReviews of sandarthome.com

I ordered this on the 1st of the month. The website said 1 to 4 days to ship and then would be 5 to 8 days. According to their website it was sent out on the 1st. It's now the 19th and it is STILL not here and the tracking NEVER updates. I've emailed me and they just keep telling me to wait. I've WAITED AND WAITED AND WAITED. It gets worse. Since I posted on here they have finally been in touch. They are refusing to stop the delivery - it's too late - it was a wedding gift for my son which has been and gone. They are now threatening me that it will be and I quote "Return shipping costs are paid by the customer and are usually expensive..." which is contrary to the The Consumer Rights Act 2015 where they have a duty to deliver within the time frame given on their website which THEY HAVE NOT DONE. They are obviously not nice people to deal with and I bitterly regret that I attempted to purchase something from them without checking out the negative reviews on here first.

Poor customer service Long time between emails when I wanted to return something before redund deadline By the time they answered surprise surprise deadline passed DO NOT TRUST Addendum: Delivered Nov 27 Sent email Dec 25 requesting refund within 30 day policy of receipt of item Sent another email Dec 31 about lack of reply and Facebook messenger Jan 7 with screenshot of initial email sent Dec 25 finally reply on Jan 8 from Sandart Hi Emma Works fine and would like to return as per you policy that within one month can return Thanks Paul On Jan 8, 2026, at 3:38 a.m., Sand Art Home wrote: Hi Paul, Thank you for your email and your order. And sorry for the late reply. Why do you want to return it? Is there a problem with your product? Does it not work properly? We are at your disposal for anything you need. Best regards, Emma C. The Sand Art Home Family El mié, 31 dic 2025 a las 6:51, Hi Still Waiting for response please Thanks Paul On Dec 25, 2025, at 12:26 PM, Paul  Hi I would like to return Crescent moon sandart art light please. It was delivered Nov 27 Thank you Paul Delivered Nov 27, 2025 Out for delivery Nov 27, 2025 On its way Nov 26, 2025 Confirmed Nov 12, 2025 Reason for lateness is TBH totally forgot ; lesson learned for me but cleaning rooms saw box and reminded me of the situation. Weird that I get reply 14 day after I sent emails directly to you but within 24hours on Trustpilot I get responses from you Please don't say you replied with 24 hours of initial email as I have full email chain. You should remove from reply. Also why apologize for late reply if within 24hours? from your reply Jan 8 "And sorry for the late reply."

The first picture took 5 weeks to be delivered. The picture and frame were poor quality for exhortation price and didn't work. The rotation jammed. After many emails with them and them explaining how to fix the issues and videos from me they agreed to replace (not refund) the picture. This picture took nearly 3 weeks to get here and was even poorer quality and also didn't work. So I have had enough. I might try one of the other websites where a similar product is about half price but it could still be as bad.

Don't waste your money! I would have given them 0 stars if that was an option. I ordered one of their pictures and it didn't work. I reached out to them and their customer service doesn't have any access to phones! What kind of company doesn't have use of phone? They only work through email. So if you have a problem with their product it takes days to try to work through. I still haven't gotten the help to make the picture I have to work correctly. If I could I would return their product. So please DO NOT order their products, don't waste your money.

Was not as described. Sand runs very fast and the plastic frame looks very cheap. Definitely not worth the price! To top this off, customer service was awful and the return policy does not tell you that it is returned to the UK. The item shipped to me from California yet I had to returned it to the UK. I do not recommend purchasing! Very disappointed 😞 Reply to Sand Art's response to me. Yes, after I received the product I planned on returning due to poor quality and not as advertised. Your customer service gave me the run around when I asked for return instructions. When I was finally able to return, and I followed up for my money, you stated you didn't receive the product. I sent the USPS tracking number showing it was received, then you asked me where I sent it. It went to the address you gave me!! You did everything possible to discourage the return in addition, you delayed my refund for as long as possible. You are an awful awful company!!!!

Do not deal with this company from outside the USA. Their customer service and support is appalling. Despite what they say on their website, they resist all attempts to return items bought from them. Although "sand art" itself can be an attractive form of art, the products that this company sells are cheap and unattractive, The frame is made of a cheap black plastic that is not attractive to look at. UPDATE: 9th March 2026 after reading vendor response. I completely accept that some customers may think highly of Sand Art products, but in my opinion the Sand Art 360º Light is made of cheap black plastic and is not an attractive item to have in your home as a piece of art. I just do not appreciate cheap, black Chinese made plastic. It is TOTALLY untrue that the vendor offered me the chance to return the item, I quote from an email the vendor sent me : I see that you are in the United Kingdom, and the problem is that we do not have a return address there. We only have one in the United States. Eventually I was offered a 25% refund which I decided to accept as I had other things to do in my life. I have just learned that everyone should avoid mail order from small overseas vendors. AVOID buying from this vendor from outside the USA

If I could give them. Minus star I would. This is just the worst online order I've ever done, Product is terrible delivery took 20 days. It wasn't worth quarter of the money I paid. Customer service is also bad. Feels like a scam than business.

READ BEFORE YOU BUY ORDER# 43411 I ordered a piece of sand art which cost me $77.48 from Sand Art Home. It was ordered around December 3 and I received it about the middle of December. When I got it, I kept trying to flip it and every time it either fell too fast into a flat landscape or it did not finish falling and left a flat landscape. I sent Emily an email telling her that the product was defective and I needed to get my money back. Emily instructed me in a page long email on how to fix the problem with a syringe that was included with the product. In the email, she also stated to be very careful when I was removing the air or putting it in as to not damage the silicone in the hole because it would leak if damaged. I opened up the needle syringe and attempted to do this. Without success I emailed her back again and asked for a refund of my $77.48 and to send me what I needed to be able to send this back because it clearly states on their website without proper approval items cannot be returned. She also requested photos of the defective product, which I gladly sent her two different photos with videos and it took her two weeks to say that she just saw my email. WHY AM I TRYING TO FIX SOMETHING THAT I BOUGHT NEW??? I emailed Emily back requesting a refund and an approval to send it back. I also told her I would be calling my credit card company and the federal trade commission. Still no response. Emily seems to be the only one to contact and the company has no phone numberWhen I look up the address that my package came from it comes up with all kinds of hits on the Internet The return address that was on my package is Shipper not Seller 2452 Gillingham Circle Thousand Oaks, CA 91362 These people need to be investigated and held accountable !!!!!!!!!!!!!!!!!!! This looks like some type of scam I want my hard earned money back $77.48 Natalie