Sandals ResortsReviews of sandals.com

I booked and can’t go due to COVID and they will not give a refund and if you push out you have pay more.Never book with these crooks.

I have had it with Sandals this week. After a decent experience last weekend amending my booking (no doubt because the change meant I was spending more than 2k more) I got an instant response (within hours it was sorted, and then when I wanted to upgrade my room type, again, instant response) But due to the worry about St Lucia and Jamaica turning red, we wanted to move our booking again to bring it forward so if it does go go the dreaded red list, we would be back in time before be change. There’s no extra money in the booking for them, and there has been no response. Sandals Resorts are quite possibly the worst holiday company to deal with. Can’t call them to change a booking that you have spent a fortune on (you can call them to spend more money and make a booking or pay off your booking though, go figure). Waiting days for a reply. When I called their new booking line last night, I was told my email is “7th in the queue” and I would get a response last night or this morning. Nope. Called it again and they told me they marked the email urgent… called tonight, told again it’s been marked as urgent (but if it had already been done, how could it be marked urgent again!). Oh, and by the way, the 8 different rooms that were there when I emailed them to amend are all gone and there is not a single room in all of Jamaica Sandals for my dates. There’s 2 in St Lucia, but of course I am still waiting. This is on top of their utter lack of knowledge and response to cancel the excursions I booked with them - they tell me they can’t do it, direct me to Live Chat, they can’t do it, they tell me to call the American number who tell me they can’t do it only the UK can and that I booked through a travel agent (I didn’t) and my booking reference doesn’t exist (it does) but oh guess what, you can’t call them about that and there’s no contact information for anyone who can. What an absolute shambles, luxury travel company they are not. Never, ever, ever again. They take your money then don’t give a damn unless your booking meant more $$$ for them. There is NO excuse for poor service, especially when you pay a huge premium for a brand name that quite frankly don’t care about you at all once they have your money. This is on top of their poor terms and conditions in general. Most companies have adapted through Covid, and offer cancellation and refunds (most up to the day before travel), not Sandals. Within 71 days is they keep your money time. ALL your money! I knew this when I booked, but really, that should have been a warning on how they treat customers. Amendments policy is standard, but they aren’t interested unless it means more money for them.

In short never again!

We made a reservation last year and we bought the “insurance” this person who sold us this trip told us we could cancel it at any time because we have the insurance Now are million excuses from sandals people saying the mone y we put as deposit is not refundable At Lucia was a horrible place fo visit You can not enter the water because it’s always a red flag Food is terrible as cheap And u kept inside the resort not allow to go anywhere expect go eat on their cheap restaurants Do not waste you money there To be continue on more intakes from multiple people completely disappointed to what they have to offer do not go !

Sandals Beach vendors... blowing loud conc shell horn, vendors yelling, playing drums and selling weed. Basically ruin any beach relaxing. Birds for breakfast. Land on table steal food off plate, Need fishing line above and on sides. Choice of lunch and snacks during day. Only 2 restaurants open at lunch out of 7. No snacks or drinks in lounge as advertised. Sanitize overkill Loud music everywhere... rap and hip hop, no reggae. Room not cleaned on regular basis. Mirror light in bathroom never fixed after 2nd day. Carts clacking in hallway all the time day and night. Need smooth floors. Chef ruined steak 3 times. Wine tasting should include wines other than the free Robert Mondavi wines. Massage burned my back with hot oil and ruined it. Ran out of limes at bar. Said no limes on property. But got limes at dinner same night. Bayside restaurant not open to all paying guests Tuesday. Vary angry about this as we planned on dining there on our last night due to it was the best dinner experience of all Monday night. No info on website regarding closed on Tuesdays for returning guests only. The solid wood chairs in the rooms need have pads on the legs to prevent very loud noise when moved on the tile floors. You can hear all neighbors moving chairs producing loud vibrating noises all the time. Final dinner was room service. Salad came with no dressing. Nachos were cold and cheese was a sauce, not real cheese. It was awful. Ricardo boat was best experience. That was perfect. Room was very nice overall. Resort was clean and all staff were very friendly. Transportation was excellent. All restaurant service was excellent. Will never go to a Sandals resort again.

We love Sandals Jamaica…. We have 69 nights and only need 1 more night to receive a free week stay. We were at Ochi 7/28 for 9 days and the servers at the swim up bar remembered us. All the Sandals people are so friendly and professional. On this trip we went to the returning guest dinner at Ochi. Our issue is that Sandals turned the dinner into a constant person to person sale of photos and the fund raising items. The photo person offered us a photo in a frame for $35 and we decline. Ten minutes later she returned to offer us the picture only for $10, the fundraiser person then went from person to person selling various items. This made us uncomfortable. They should have a table at the rear of the room with fundraising items for people to go to if they want to buy an item. Too pushy and 2 other couples at our table felt the same way. Make the event a tribute to returning guests. Also, they informed us of all the special deals with a 20, 11 or 12% savings on bookings and free insurance. I had already purchased a trip to Royal Caribbean for April 2022. When I asked if I could get those deals they said that I had to book the travel on site. The travel insurance costs $228 so that would be a huge savings plus the 10%. When I asked about the deal the next day at the loyalty office the Sandals rep was nasty about it. I still don’t understand!!

PLEASE READ! Arrived at Sandals Barbados (Airport) on August 6, 2021. Upon arrival we weren’t able to connect to WIFI immediately to show proof of PCR Covid test results. The Personal quickly rushed us through to a section that requires covid testing when we didn’t need Covid testing because we had results. Once we connected to WIFI they had already put the wrong color armband on us which meant we had to remain in quarantine for 24 hours. We were rushed, ignored and treated unfairly. We did everything we were told to do in regards to Covid testing. Our test results were negative leaving the United States but that meant nothing In Barbados/Sandals Resort. Spent $4,700 and weren’t able to enjoy our time immediately. Respectfully, Disappointed Customer

Exuma, Barbados, Ochi and Antigua - I have been to all of them at they are great! I was booked in to go to Grenada but had to cancel due to Covid - what a flipping nightmare - and I'm £300 out of pocket. The lack of response from Sandals for all these complaints says it all really - once we have your cash we no longer care - I'm done with Sandals!!