Sandals ResortsReviews of sandals.com

Sandals Antigua. This was my wife's and my second visit to the all-inclusive Sandals brand and it was a great resort. The site needs a bit of a refurbishment here and there but people at Sandals, as ever, are what made the trip. We really were treated like returning family. The food and drink was, as always, excellent. Desmond, the trainer in the gym, was superb as was Jennifer who cleaned our room every day. There's something relaxing about enjoying a cocktail, discussing the "signature" of that cocktail maker and being able to say "sounds great, I'll try that now too, please!" without worrying about the bill. Sailing, snorkelling, a great beach, lovely pools.... It's not cheap but good value. Special mention must also go to Latisha in the Loyalty Office who set up our next trip and (looking online) seems to have got us a stunning deal.

My husband and I vacationed in November 2024 at Sandals Grenada resort. The entire resort was lovely, the staff extremely friendly & accommodating, and the food at every restaurant was extraordinary. So why only 4 stars? I have low vision and I’m legally blind. There were no yellow stripes on the edges of the numerous stair steps, especially at night when the resort lightings is low which may seem romantic for many guests but for me it was a nightmare. I had to depend on my husband’s assistance to prevent falling down the stairs located throughout the entire resort. I can only hope Sandals sees this review and resolves this issue so that others like me can truly safely enjoy the Grenada Sandals resort.

This was our first visit to Sandals. We stayed in a Caribbean Honeymoon Seaside Butler Suite and accidentally booked the Garden View. We didn't realize it until we got to the room, which felt dark and gloomy. Be careful of the room description versus the picture of the room when booking; the website can be a bit misleading. The room bar was well stocked with our favorite liquors, and ice was refreshed daily. The Butlers added some very nice, romantic set-ups each evening in our rooms. However, some basic amenities needed to be added to the room, such as suitcase racks, towel racks, wet bathing suit racks, and umbrellas. The room's lack of amenities and gloomyness made it feel more like a bargain all-inclusive resort than a Sandals. The beach was beautiful, with clear water and plenty of watersport activities right on the beach, including excursion pickups. The beach vendors can be a bit much but are very polite and will engage in conversation or leave you alone, depending on your engagement with them. The food in the different restaurants was excellent and better than any other all-inclusive we've stayed in. The vibe and decor were beautiful, with many beachfront dining options. The restaurant hostesses and staff could have been more engaging and seemed uninterested, and often didn't look up or make eye contact with us when greeting or taking orders, which was a bit surprising. When resort staff did randomly engage us, we were delighted, only to realize later in the conversation that they were trying to sell us something like a spa experience or a photography session, which felt a little disappointing. The Butlers were the saving grace for getting a feel for Antiguan hospitality and easily saved our opinion of the experience. Without them, we'd not know how wonderful the people of the island are. The nightly entertainment was fun and relaxing, and the karaoke at The Drunken Duck Pub was a lot of fun, with staff interaction. Overall, we had a nice, romantic, relaxing trip and enjoyed our Sandals experience enough to book another at a different location next year. We gave our recommendation rating an "eight" because, while we would recommend staying here to our friends, we would have to provide them with a few "buts."

My wife and I stayed at Sandals Southcoast in Jamaica from April 13th – April 20th (2024) as part of our second anniversary celebration. We looked forward to our very first stay at a Sandals resort. In general, it was a pleasant vacation, and we enjoyed the accommodations and use of the various amenities. However, there were events that happened (or didn’t happen – as it were) that we started noticing with an increasing frequency. So much so, that I decided to create a list. The below items represent our feedback: General - Our luggage took at least 30 min to get to our room after we checked in. When we asked the luggage person where the ice was, he pointed to where it was instead of offering to go get it. - The beds were very hard (much harder than average hotel beds). - The music was way too loud during the daytime at the main pool. We had difficulty having a conversation with anyone. The DJ should consider suggestions for the type of music the crowd would most likely enjoy (e.g., country or 70s rock). At the smaller pool (closest to us) the DJ did take suggestions but went back to the same music after perhaps an hour. - The service attitude was sometimes not very enthusiastic (especially among some of the women – no smiling, for example). - A gift of chocolate strawberries (that we intended for our new friends) was sent to us instead of our friends. Our concierge said they would pay for the corrected order. Unfortunately, we had to walk down to the concierge and have them correct it. They didn’t immediately correct it and we had to ask again on our last morning (as we were checking out). - We received a courtesy call for feedback on Wed. I asked them to call back because we were in the middle of something and couldn't talk. They never called back that day. - There was a system issue when we were checking out (we had to walk to the front desk, and they also had issues). - We didn’t notice any AED devices on site (in case someone has cardiac issues). Room and Related - The TV was old, and we couldn’t wirelessly cast our laptop computer to it for Netflix or Hulu. - There was frequent TV pixelation, limited channels and no Netflix or Hulu option. We ordered an HDMI cable from the concierge, and they said that they would check on availability, but they never got back to us. - Horrible free Internet service (almost always very slow). - It took 3 tries and over an hour to get a scale sent to our room (useful for weighing ourselves and our luggage). - We ordered diet drinks for our refrigerator and didn't get them until we ordered them again the next day. - The pool directly outside our hotel room was out of commission for half of the week – it opened midweek (Wednesday). - We ordered an in-room meal, and they said it would arrive in 40 min. It came 25 min later (65 min total). I ordered chips and they gave me fries. The bacon was barely cooked. The food was also lukewarm. Not a good experience. - The cleaning service came at 5p (we shouldn't have to ask every day for cleaning before 4p). After we asked, it started coming during the days while we were out by the pool/ocean. Restaurants - The plates in the Bayside restaurant for the morning buffet were often missing. Food was sometimes not updated (e.g., cobbler missing for a considerable amount of time). We hardly got any service at our table the last full day we were there (and had to chase someone down for coffee). There was also no offer of mimosas. - Candles should be placed outside for Eleanor’s Restaurant - it was too dark to see our food. - Why are various restaurants closed on different days? All restaurants should be open daily for normal business hours.

Sandals resort Nassau Bahamas, enjoyed it over all. Relaxed and comfortable. Rooms a bit tired and struggled in restaurants to get a second drink as service was slow but taking that into account not bad overall. Had Butlers.. Zhaly , Jay and Basil, few hiccups … Zhaly great and got it all spot on , great job. Keno a good laugh and lovely driver … enjoyed Barbados and Antigua so will try again. Food was lovely, entertainment great and so much to drink… can’t complain!!

First day, we arrived rather late on the resort, we had a meeting with the wedding planner in the morning. Who asked how did our tour go with our butler (hadn't even met them at this point or given a point of contact) Michelle then phoned them and they gave us the phone and left. 🤷 No tour or a run down of what to expect from them. Especially being British. The wedding was perfect 😍 cake and cocktail reception was delicious. The butlers even made some beautiful messages on our bed with rose petals and towels. The rest of the stay was perfect everyone was lovely and welcoming and we made friends with the entertainment team especially Charlotte, Tyree & Joel whom were brilliant at recognising faces. We had some communication hiccups about water sports so thinking it was a cost we put it off, until someone told us that paddle boarding was included so off we went. I fell in and lost my sunglasses which was a bummer but my own fault. However the guys - Dwain, Romeo and Davel went above and beyond to dive where I fell to find the sunglasses!!!! The remaining stay we noticed one of our butlers didn't seem like the heart was in it, knowing that we were finishing off our honeymoon. Gave us a couple of sob story, and unbelievable at that, after the other butler already told us they were paid well and consistently. Which unfortunately left them with little credibility from us. On the last day we arranged the tip for butlers to be in the butler suite and requested that they weren't given until 3pm when we left. Now the (already mentioned) butler was obviously desperate went and retrieved it before we left. We weren't generous with that butler because of what I had mentioned above. But it was definitely noticed as. They passed us by and instead of saying good bye (or any other customer service) we got a sour face and an acknowledgment. We are planning on returning but will request a different butler if given the same one.

Disclaimer: This review is for Sandals Grande Antigua. I have not been to any other sandals. _______________ Pros : 1. Huge resort 2. Big and many pools 3. Nice staff 4. Good beach 5. Multiple options to eat 6. The airport pick up and drop off were very well coordinated. 7. Housekeeping kept the room clean very well. 8. The resort is well maintained Cons : 1. Even though they say 11 restaurants, not all are open daily. So, in reality, you will have fewer options than 11 2. The service in restaurants can be slow. 3. The staff in the restaurant was not in a hurry to fulfill our requests 4. I had requested a special meal, for which I needed to talk to Chef Andrew. I dialed the front desk to talk to him. They transferred me to his cell number, which went to voice mail. The resort charged me for that call. Even though it was only one dollar, I don't think it is appropriate to charge the guest when the hotel staff transfers the phone to someone's cell number. It was daytime, so I expected the chef to be in-house only. 5. The quality of the entertainment with below average. 6. The quality and skills of the photographers are subpar. We had more than 250 pics taken by different photographers on site, and we could find only ten pics worth purchasing. I went with the desire to buy the 100 pics package but bought only ten pics. Photographers were not very creative. The only thing they all kept insisting the couples do was to kiss as if that was the only way to get great shots. They all need to upgrade their camera also. The quality of the pic was also horrible. When I downloaded it from their website (EPIX), the pictures were at very low resolutions. 7. There are not that many vegetarian or vegan options. Cafe De Paris makes Vegan dessert every day, but if you go in the late evening, they will run out of it. This happened every day we were there. 8. Mario restaurants can have almost 2 hours of waiting 9. The environment can be noisy around the main lobby. You may not get peaceful sleep, depending on where your room is. 10. The cheapest room was $ 1000 per night for a couple. It is not worth that much money- even for the cheapest room.

You don’t come to Sandals for the food…It’s hit or miss and pretty good but it will never win any culinary awards…What you DO come for is the incredible locations, incredible people and the Sandals culture, which means : Friendly Staff, cleanliness, good food and reasonable prices for mostly superior accommodations…Almost EVERYTHING is included, including snorkeling and diving … I am writing this from my Swim up room here in Curacao , and it is beautiful, but if you are looking for a Ritz Carlton type experience, you will surely be disappointed… Service is spotty at times but the vibe surely makes up for any shortcomings …