Sandals ResortsReviews of sandals.com

Just returned from Sandals Halycon this past week and it was definitely the worst Sandals I've been to. I've been to 8 different facilities and by far this is very subpar resort. From the day we got their I felt like was in a standard hotel. Don't get me wrong the people were very friendly and hard working but really understaffed. It normally took us 15 to 20 minutes to get a beer at the swim up bar. There was only 1 bartender there the majority of the time. Two of the restaurants were very good but the rest of them we visited it was awful. Cold and undercooked food was consistently served. I love going to Sandals and I try to talk it up to other people so they know about the service they normally bring. This past week was no where close to the other Sandal resorts. Normally there are managers walking around asking how you are and is everything ok, trying to get involved. Not once did I ever see a single person from the management team walk around and mingle. I would highly recommend that you don't waste your money going to Halycon when there are so many other beautiful facilities that Sandals has to offer.

Agree with Stacey- no return of deposit. I would also advise anyone considering going to Sandals and spending money on extras such as booking special dinners that if you cancel you probably will not get your money back. Don't book 'extras' in advance or like us you will find yourself out of pocket and having to go through your credit card company to recover your money. This is not the quality service that Sandals advertise!

I have been fighting for 7 months to get a refund of $5400 for a sandals trip we planned for last September. After booking Turks & Caicos for our anniversary, Sandals canceled our reservations twice, stating that they were having problems opening the resort. On our 3rd attempt we were scheduled to leave on 30 December, they notified us 10 days before departure that we were required to have a negative PCR covid test completed and uploaded within 5 days of travel (but no more than 5 days). Day one was Christmas Day. We took the test and on the 26th of December at a cost of $240 and received positive results on the 28th. Once you have the Covid antibodies in your system, you will most likely always test positive. Sandals would not give us resort credit. They required us to immediately rebook or cancel without a refund. The credit card company told us to cancel the trip even though Sandals has a NEVER refund policy. Then Sandal’s fought the dispute and won after 4 iterations. Our attorney sent out letters with no response. Since Sandals is a Panamanian company, suing them would be expensive and the outcome would be unpredictable. A different attorney was interested in initiating a class action because he said that we could not be the only couple in this situation. I filed a small claims lawsuit at precinct #2 in Arlington against the credit card company. The credit card company provided a full refund last week (shortly after receiving the summons).

I had originally booked my honeymoon for this July to Sandals Barbados. However, due to the ongoing pandemic, we had to move our honeymoon to next year, which Sandals agreed to. We had already paid for our premium economy flights in full for this July, but were told that if we paid a reticketing fee of £400 our flights could be transferred to next years dates. We thought great, how fantastic are they, however, we were very wrong! Our new flights have now been out for several weeks. Sandals have us on a waitlist and are refusing to book us onto the plane for next year! They claim that BA havent released the seats to them. However, they are there in black and white on the Sandals website. Sandals are now demanding that we pay several thousand pounds more to fly premium economy on our dates and have told us to downgrade our hotel room to pay for it! What should have been a special holiday, for our honeymoon is turning into a nightmare. Their care and consideration and customer service is appalling. We had booked our holiday through Hays travel agents, who have not been great either, but they have also stated that Sandals are not replying to their emails and that they are getting nowhere with them. I would not recommend Sandals to anyone. I would give them no stars if we could.

I have just had to cancel my holiday to Antigua with Sandals, as Virgin cancelled the flight. I have to say Sandals couldn’t have been more helpful. Their phone lines are currently closed, but Sandra emailed me several times and also rang twice, to try and help us re-arrange the trip. Unfortunately we just couldn’t get dates that worked for us. Within a couple of days of requesting a full refund the money was back in my account. Sandals really couldn’t have been any better or more helpful. Very keen to re-book the trip just as soon as we can.

Well were supposed to leave for our flight this morning and showed up right after 5 am (our flight was at 6 am). We were told we missed our flight?? What?? Our flight was at 6! Apparently we were too late to check our bag, therefore that means we missed our flight! I've never experienced this in my entire life. Then we were told one of us could go buy our self and the other one could get a flight tomorrow with our one bag. Yeah...I don't think so. So we called the resort and explained since we had "insurance". We were told for another $600, we could reschedule it. No....I wanted a refund!!!! So our only option was to pay another $200 and reschedule it for August. No...I want nothing to do with these scam artists! Stay away from this unethical business and find someplace more reputable that sticks buy their "insurance" and doesn't charge you more anyway. Now I am either out $2600 or I have to go to this shady place!

If I could I would give them zero stars. They stole over $2000 from me!! I booked a vacation with them (pre-covid) and I even bought the insurance THEY OFFERED. They wouldn’t refund my flight money. Even though the resort had to close due to covid. Way to treat front line workers. Don’t waste your money!!!

We are strong supporters of the Sandals brand and love the 5 star experience that we normally experience. After 6 months, the company proposed a satisfactory resolution. Thank you! Based upon our actual experience Feb 4-11, we are requesting a 100% refund of our vacation. We visited the online website on December 21, 2020 to book our vacation. The resort was set to open December 23, 2020. Although we planned to travel January 4-11, 2021 and had pre-reserved our flights, we decide to delay until Feb 4 to give the resort more time to open and have more booked guests. We wanted to experience all 16 restaurants but MOST IMPORTANTLY, we need the energy of a busy Sandals resort so that we can have the activities such as dancing, meeting new people, sand volleyball, pool side activities, hearing big Momma sing at the Speakeasy,… We specifically booked Great House One Bedroom Butler Suite (M1) because we wanted a LARGER room for our personal needs with ground floor walkout and at the main pool so that we could participate in maximum pool activities with groups of people. We needed the larger room as I rise 1 hour before my wife. I need a separate space to have coffee and read that will not wake my wife. For the 5 weeks leading up to our trip, we received many confirming phone calls and emails updates about Sandals Ochi. During these calls, I asked if everything was on schedule and was told yes. I provided our preferences and details to customize our stay. At ANY point during this time, had Sandals informed us that the resort opening had been canceled and delayed, we would have IMMEDIATELY moved our booking date. On February 2, 2021, I decided to search the current reviews of Sandals Ochi to understand how the opening was progressing. I was SHOCKED to discover that the resort opening had been repeatedly canceled and reset, including a planned Feb 1 opening that was moved to Feb 3. We wanted to cancel our reservation so I called Sandals to inquire about the status of the Ochi resort opening. We wanted to cancel so I called and was assured that the entire resort was opening including all 16 restaurants, 11 bars and our confirmed accommodations. The lovely lady informed me that everything was going to be open the next day, February 3, including all the restaurants bars and the complete resort. HAD WE BEEN GIVEN ANY DIFFERENT INFORMATION BY THE SANDALS CUSTOMER SERVICE TELEPHONE UPDATE, WE WOULD HAVE IMMEDIATELY RESCHEDULED OUR TRIP TO MID-APRIL 2021 FOR THE SAME REASONS THAT WE SCHEDULED FEBRUARY WHEN WE BOOKED IN DECEMBER 2020. We arrived late February 4 in heavy rain and were brought initially to the Great House Village Checkin (wrong building) by the driver. There was no staff present … we found 2 service men who then helped us walk to the Riviera side Checkin. We met our butler Fernando, as well as the Butler Manager Tsoxroy, and GM Kevin. During checkin, I explained that I was confused why the Great House Village Checkin was closed and was our booked and confirmed room. I was told YES. Via our butler Fernando, we arrange a 9 am Feb 5 resort tour. During the tour, I advised our butler Cameka that we were in the wrong room and was told again that this was our room. Cameka gave us a tour of the seaside only. I asked Cameka to tour us on the entire resort and not just seaside. She explained that the back part of resort was closed , except for Rabbit Hole bar (Speakeasy) During our stay, we repeatedly asked that our room be corrected. During our first 2-3 days, there were approximately 16 to 24 guests in total. During the entire week, we were only able to get ONE sand volleyball match with enough players. There was no dancing at night with so few guests. There was no energy at the pool and very little, if any, pool activities. We would like to recognize and give a Shoutout to the following staff members for excellent service: Room Butlers: Cameka and Fernando Activities: Renae singer, dancers Ajai , Taniesha, activities Eric ( great volleyball player), Fitzroy, Marlon Beach butlers: Sheldon and Miguel Beach pool DJ Marlon Guest services Mgr Maxine Pool bartender Akeem - perfect Texas margaritas Butler Manager Tsoxroy SUMMARY: Based upon our actual experience Feb 4-11, we are requesting a 100% refund of our vacation price . 1) Failure to provide the services and facilities as described on the Sandals booking site 2) Failure to communicate that the Sandals Ochi resort would be 75% closed during our stay 3) Failure to provide the One bedroom butler suite room that we booked and repeatedly requested 4) We would have rebooked our stay later in 2021 had we been correctly informed