Sandals ResortsReviews of sandals.com

Would give no stars if I could. I booked my holiday in good faith and was really looking forward to a honeymoon at Sandals but I feel that this company are much better at marketing and taking your money than actually providing good service and value. First, I attempted to upgrade my room after the booking and I was quoted over double the cost of booking the higher level room than if I had booked it in the first place. I thought perhaps this was because the prices had gone up due to reduced availability but when I started a new booking to check, I found the price was had not changed, I was just being charged more because it was an upgrade. I did get the upgrade for the original price, but it took a few emails and screenshots back and forth and to be honest, this did raise some concerns as it was harder than it should have been and I was actually trying to upgrade. Still, it was sorted eventually so I remained excited for my honeymoon. Unfortunately, due to the covid pandemic our wedding had to be moved and the new date is the height of the hurricane season in St. Lucia so unfortunately we did not consider it an option to move the booking. We are also planning to start a family next year and due to concerns over the zika virus, we would not want to go when my fiancé is pregnant and obviously not after that with an infant so our only option was to cancel the holiday. I confirmed cancellation but they continue to tell me my booking is live because they want me to accept that I will lose my deposit, which I do not as their own terms and conditions allow for cancellation in exceptional and unavoidable circumstances, which clearly the covid pandemic is. I can only assume they are trying to drag it out so they can claim I owe them more money. Not a chance. My advice would be to avoid them at all costs. Shame, as I would have tried beeches in a few years. I am just glad it became clear we would have to cancel before I gave them anymore money!

i recently boked a holiday via beaches resorts uk. Unfortunately they forgot to include the flight, upon discovering they were in the wrong they didnt respond to any emails and all of a sudden said they cant take calls because of covid. shame - it used to be such a great brand for holidays

Super Sandals. Only one experience thus far, Antigua for a 25th anniversary, and could not have wished for a better experience or service. Was hoping to sample Sandals Barbados this May, but Covid has struck, and Sandals have amended our booking to 2022 with no qualms and no inconvenience. Great customer service. Once this dreadful period is over, we’ll be Sandalling every year in the fabulous Caribbean islands.

We decided on sandals for our honeymoon based on their reputation, we made a huge mistake. The first few days saw a lot of rain which flooded nearly the entire resort in knee high water. This is not a bash on Sandals due to rain, we get it weather happens. Our complaint was that the sitting, stagnant rain water leached into the ground and became sewage water.... Our room was situated in a low area and the only way out was through the dirty water. To make matters worse, the hot water failed in our room. We had to take cold showers to wash if we left the room. I know, we could order room service right? Nope, phone and internet was down as well. We tried several times to have the bar restocked and the towels changed but it seemed that staff abandoned our part of the resort. My guess is that they didn't want to walk through the disgusting water. We spent 3 days in these conditions hoping Sandals would improve our situation. They had no plan to move us to more sanitary conditions. We had to go to the front desk and demand to be moved. When we were moved they put us in a dirty room. There were towles, half eaten food and discarded alcohol from the last guests. We had to request that the room they moved us to be cleaned. I've been trying to get a credit to return and get the vacation we paid for but they have been dragging feet and offered us 10000 points (250$) as compensation. They are trying to get us to quit but we won't I know the story seems wild but I included some pictures on Tripadvisor so you can see for yourself. The short story is as long as Sandals has your money they don't care about your enjoyment

They are thieves. They are taking your money, canceling the trip and not giving your money back!!!! Stay away I think we should give them a class action lawsuit! Anyone interested please contact me.

Total nightmare. They are only interested in the sale, and not aftercare. Booked for 4, to get married. Told the staff we are a same-sex couple before we booked. We were then told we could not have the blessing as planned, and were then told we could, but nobody would bless us and we would have to find an officiant from outside. Had to put up a fight for the chance to rebook from October last year. At this point you had to be quarantined for 3 days. We didn’t want that. You could not even use the beach, which according to sandals is not something they sell anyway, they sell the resort so we should still go. Laughable. Finally we got a refund due to this current lockdown. I will never spend my tens of thousands ever again with this company.

After dropping over $40,000 3 years ago we booked another vacation at Montego Bay VOW at around another $30,000. My wife passed away and I tried and tried to cancel the trip. Faxed and e-mail Death Certificate and just got an e-mail they were charging my credit card the full amount. Had to call the card company to stop this foolishness. Can't give them a low enough score. BEWARE!!!

if i could give zero star would. booked to go jan 2nd cancelled due to covid can't get them on email or phone been mucking about for weeks , after been giving a date in feb , march then may. they change the date-every time i agree . the latest is june . and now they are saying if. want to go earlier i need to pay 3 k more . they want give me my money back . even though the promised at the time of booking they would if we had to cancel. seems they are going bust don't trust them lines are only open for bookings they tell you to email . but nobody replied