Sandals ResortsReviews of sandals.com

We visited sandals royal Barbados to celebrate with friends for her 60th birthday Service was appalling in the wait for hood was over a hour snd half lucky we had butler service that sort out our sun beds in the morning otherwise we would have had nothing . Butler Jeremy was good to start with but then lost med point of our time , communication between the 3 butlers that look after you was lost at sone points in that messages were not passed over st end of shift. Pool towels snd replenishing was flue do sometimes no towels available . Thought we have a photo shoot well prices are stupid prices to have the photos and no flexibility. We were left with no clean towels in the room a few times snd had to chase to get some . Sandals your service is not 5* you need to change big time . Last day of our holiday a umbrella round the pool had been planted outside of its holder snd the wind caught it and blew it onto my face narrowly missing my eye noted at the nurses station , but no one in management even came yo make sure everything was okay before we left and since we have been home, complaint submitted snd number given saying been handed to resort management chard it but still no response 4 months down the line . Don’t waste your money by paying sandals prices as that is all they want with no back up or customer service snd rude front desk staff snd promises that never happen don’t fall for it

Intil recently I have been a happy sandals / beaches client for over 20 years I was fortunate to get into the Ochos Rios timeshare program and the last two years have been hell. No response to over 18 calls and 24 emails to secure my week .., I have contacted Laurel channer of timeshare and exec management but to no avail Very disappointed from what used to be a stellar organization

We went to Ohco Rios in Jamaica. Transportation between the two resort sides was always slow but existent. We stayed on the butler side where the restaurants were limited. Didn't think the food was bad. Drinks tasted differently everywhere and most times were not very good. Everyone kept trying to sell you something (wine at dinner, spa packages, your next vacation) at crazy prices! It was amazingly annoying considering how expensive this trip was. Worst part was we payed for Club MoBay to fast track arrival and departure but they screwed it up and we never got our promised money back. Excursion was a ridiculously long ride for an extremely short horseback. They take you to their shop first for people who didn't have appropriate shoes so you can buy products from them. A big gimmick and a long ride in a van filled with 15 people and no air-conditioning or windows. Do not waste your money on excursions. Would honestly not go back. Not worth the money or the stress. Will pick a different all inclusive if I ever have that desire again.

We stayed at sandals Ochi beach resort. We were charged 40usd for a 2 miles trip because we could not leave the resort on foot. Security would not let us go out. They kept on saying it is for our safety. We are not children's that we need sandals to look after us like this. When I went to the town with sandals driver I purchased a local SIM card and got numbers of registered licensed drivers. I contacted reception and informed that my driver was coming and let him in. Security would not let my driver in. It took more the 10 minutes on two occasions for my driver to come in to pick us up. I then had a meeting with the manager Mr Holgate regarding this. He kept on saying sandals is looking after us. It appears that Jamaica is very dangerous and nobody should go outside the resort. But you can if you their transport and tours company, which charges 3 to 4 times the price. I just had to walk out of this meeting as this was going nowhere. I have traveled and stayed in many hotels and security never stopped me going out. Food is not 5 star. They forget your order. You have to wait half hour or more. Food is cold. If we ordered two of the same items both would look different. If this is 5 star gourmet then I would KFC or some other food. Same drinks are different at each bar. Every bar tender makes it his way. No consistency. On sandals web site I think most reviews are fake. Sandals just wants to rip you off. I would welcome comments from following. Mr Gary Holgate, Mr Gebhard Rainer, Mr Andy Stewart and customer service. I have sent them emails but have not had a response. Tell us how good sandals is.

So disappointed! Royal Caribbean Jamaica it was a older resort. Visited 12/21, employees were 80% not friendly or helpful. (Felt like they hated their job) Room service wouldn’t answer phone. We did get them to answer the phone one night but it was cold. Toke an hour to get food no matter where or when you ordered it. Room was cleaned at 5 pm and not restocked. Restaurants are not good! Concierge office was full with new arrivals so no help. The mattress was awful in our room, complained and they put a topper on it wasn’t much help! Went to take our departure test missing form in our Appointment envelope was told we had to go get it at the front desk on the other side of resort! Waited 30 mins on shuttle to go to other resort( we were not late on the hour). I’m a middle class person who has worked 7 days since the pandemic so when you say 5 star that is what I expected. Far from that from my experience.

We paid over $10,000 for this trip and were horribly disappointed. The room was run down and dingy, we came home with bed bug bites on our bodies the food was so so, the staff was rude and really unhelpful. Now after 3 months of waiting and emails Sandals the "Brand you can trust" has refused to give us a $240 credit that was promised. Our "Butler" (who is just a glorified housekeeper) botched our excursion, sending us to the wrong place at the wrong time. We were promised a refund "within 2 weeks" and it never happened. The resort is now lying about the whole incident. It is the "Brand you absolutely cannot trust." The only good thing about Sandals is their advertising, they offer nothing better than competitors at 2 to 3 times the cost. Save your money!

Horrible pls form support this Company. Ask anyone who they canceled out (yes due to Covid) ; ask them how the Co treated them. Ask why the Co refused any and all refunds ?!

Was totally disappointed about what we thought would be the best holiday we’ve ever experienced. We went to Royal Barbados in Barbados - yes the resort and our room were beautiful yet the rest of our stay priced the most stressful we ever experienced. If we didn’t get up by 6am we would fear that all the loungers but the pool would have already been taken up. Customer service if at all was appalling. Queues to eat and when you did eventually manage to get a table it took almost 3 hours so mussed what entertainment they had. We were told we would have premium drinks - yeah you would have thought they’d have spiced rum but no that was only available if you had a butler. They never had enough towels around the pools and once they’d gone they were never replenished. Restaurants closed by 9:30 and don’t bother getting room service, by the time it arrived (2 hours min) you were no longer hungry. I would not recommend choosing Sandals again, we certainly didn’t feel special so don’t waste your money - they are certainly not what they make up to be !!!!!