Sandals ResortsReviews of sandals.com

Horrible experience - the hotel we booked is not going to be finished in time. They did not notify us until 45 before trip departure. They gave a $250 credit for the inconvenience. When I contact customer service I was disconnected 4 times and the issue is still not resolved.

Lisa and dave from UK stayed at the Royal barhimain in the Bahamas staff were lovely, so helpful, the management was not, our daughter room was over looking a building site, this resort was not finished and was reopened to early, we complained and asked to be moved others were, my daughter was not, sandles charge alot to stay at there resorts, customer service/management very poor indeed, regarding any complaints at the resort, of which there was many.

Went to Royal Bahamian for family wedding. This is NOT a high class resort even though you pay high class $$$. Our view off balcony was a construction site although the room was big. I drank hot tea the first morning and it was never replenished after that. The food was average although we did have one delicious meal at the Italian restaurant . Most staff was very friendly. But they need to step up to be called a five star resort . I get that it is “ high” season in Caribbean in winter but $1000 per day is a little much here.

Just cane back from a 7 day stay at royal barbados, we have stayed on 5 star resorts all over the world becasue we want amazing acomodations , food and SERVICE What a waste of money with sandals, this is our first and last time there The room service closes at 10 pm The menu for in room dining is very limited We ordered once and it took 2 hours for a food to arrive cold There is no service in the pool or beach no drinks or food Food in restaurants was ok. 3 stars We called at check out for bellman to help with bags we waited 45 mins and have to drag our suitcases to the lobby Service very poor, almost nobody looks you in the eye and we asked for directions to reataurans and monody knew and gave us wrong directions that when you have your wife dressed up and i heels didnt go well to walk all over the property We paid $500 extra a night tk have a private pool swimup pool, we never used it because the pools are not heated and the water was cold Sandals advertise as a 5 star experiences and charges over that and it is really a 3 star service

It all started back in 2008 for our 25th wedding anniversary. My wife and I stayed at Sandals Antigua for 4 nights and then went on to Sandals Grande St Lucian for another 3 nights. Had a great time at both! So much so that we made three subsequent trips to Sandals South Coast in Jamaica. Again, had great experiences. Then, in 2015 after booking our follow on trip during a previous visit, my father became ill just before our trip and subsequently passed. I called in advance to “bump” our vacation approximately one year. No problems. That following year my mother became ill and passed quickly before our vacation. We were left to manage her affairs, clear and sell her house, etc. I again called Sandals in advance and informed them that we would not be able to make our vacation and could we “bump” our trip another year. I was given an absolute “NO” that we had already changed our plans and that their policy was that we must forfeit our $300 deposit. I was appalled! Subsequently I wrote an email to Sandals explaining our dilemma and asked for consideration. Again, I was told “NO”! Ok, that was it. We had decided that a return trip to Sandals would not be in our future if their corporate policies were not flexible enough to accommodate families who experienced tragic loss. Fast forward a few years and we come to the end of 2021. One of our children gets married and inquires about a honeymoon destination, specifically at a Sandals resort. Regardless of our issues we thought that they would enjoy the atmosphere at a Sandals resort and encouraged them to book their honeymoon. They decided on the Royal Bahamian and Turks and Caicos. Before their trip Sandals informed them that the Royal Bahamian, undergoing repairs and upgrade from the recent hurricane, would not be ready for the dates for which they booked. My son requested a refund, as Sandals was responsible for this delay, for which he was told no, even though he had trip insurance via Sandals. Additionally, he was out another $500 from the inter-Caribbean air carrier. His only recourse was to change his Sandals location to St Lucia to “use” the money they wouldn’t refund. Thankfully he only stayed a few nights in St Lucia at a Sandals and most of his time at another resort at Coconut Bay. I can attest that the accommodations at Coconut Bay were much larger and categorically better than any Sandals I have visited. He and his bride are still out $500 from their trip and my wife and I a still out $300 from ours. All because Sandals has terrible customer service polices. Do NOT patronize Sandals! Find other accommodations and enjoy you our stay elsewhere.

Sandals Resort & Spa markets itself as a top tier resort but the customer service says motel!

Arrived at Sandals Barbados on the 20th January 2022 feeling very excited, unfortunately this did not last after booking in and doing the necessary paper work we were taken to our room about 6.30 only to be greeted we a bare mattress an over flowing bin in bathroom the room had not been cleared I informed the attendant this was not acceptable she advised us to wait and she would sort this out luckily we were with friends so we we able to wait with them. An hour later still no one had returned we returned to reception where no one was aware of what was going on the girl who was looking after us had gone home . By this time we were to say the least a little anxious and very tired after a 10hr flight you just want to wash and change and relax yet again after telling reception what happen they eventually showed us to another room which I can only describe as depilated 1* accommodation Dirty and not cleaned falling to bits as we were by this time so tired we advised them we would stay 1 night until they sorted out the next day we were told to go back the next morning which we did they then advised us to go back at 4pm where a room Would be sorted eventually they allocated us a room on day 2 of our holiday No introduction or welcome pack . The resort did not have any coffee machines that work luckily my husband was able to fix himself to enable customers to use Drinks at the poolside bar were given with lipstick on glass disgusting. No wonder we returned with covid ? Considering sandals say they have an excellent Clean policy this was lacking here .the overall resort location was lovely most of the staff were very friendly would I return to Sandals again debatable.

My husband and I were excited to honeymoon at Sandals. We submitted our travel verification form at 5:30pm the night before we were suppose to leave for our trip (6:00am flight the next day). Our verification form was not validated prior to our flight taking off and we were unable to obtain a boarding pass because of this— ended up missing our flight completely. In trying to make other arrangements, we got charged a $260 “changing flight fee” thru Sandals travel agency— they said that they sent an email detailing deadlines for the travel verification submission and would produce this email. We ended up paying the fee in order to save a spot on a flight the next day. The agency was not able to produce the email that they allegedly sent. We lost a day of our trip, hundreds of dollars and were told to “use it as a learning experience” by the customer service agent. If we would have known the form had to be submitted earlier, all of this could have been avoided. We would not recommend booking a trip thru Sandals. We will never again use their services.