Sandals ResortsReviews of sandals.com

I got food poisoning in Sandals restaurant on my Second night of a 9 night stay , disaster needed doctor nurse etc , in bed for 4/5 days, promised faithfully from Management compensation would be arranged before I left to no avail empty promises , numerous emails sent to Sandals Barbados waisting my time , more empty promises, what to do can anyone advise, 67 yrs of age frustration

I’ve been to quite a few Sandals resorts on 10 occasions. I’ve never had to make a complaint at any as we have always received the best of service. I can add that my wife and I have seen rude guests who seem to treat the staff as servants, maybe why there is a lot of complaining on these reviews. Life in the Caribbean is slower than home, so don’t get all wounded when things don’t happen immediately. Go with the flow, enjoy , smile , don’t forget to say please and thank you. You never know, you may just get the service you want!

Be very cautious about purchasing Sandals' Third Party travel insurance coverage which is offered by a company called Tripmate (likely owned by Sandals). We were exposed to Covid less than 10 days before our trip and had to cancel travel plans. Our coverage was - "cancel for any reason", money refundable. We notified Tripmate and provided documented evidence. After 3 months of follow up, Tripmate denied coverage with no explanation. We were instead offered a Sandals travel voucher, less our insurance fees. The voucher came on a preprinted form from Sandals. So really, there is no such thing as cash back insurance protection as being exposed to covid I think is the definition of "cancel for any reason". We will use the vouchers but I'm out of pocket $250 USD.

SANDALS IVE WRITTEN NUMEROUS TIMES TO YOU ABOUT THIS COMPLAINT BUT YOUVE YET TO ADDRESS IT PLS JUST MAN UP AND ANSWER…. IF ANYONES KNOWS HOW I CAN ESCALATE A COMPLAINT ID REALLY APPRECIATE IT AS CUSTMOER SERVICE HAVE LITERARILY IGNORED ME REPEATEDLY???? List of issues: Very sullen welcome then escorted to room in silence, having come directly from The Sandy Lane hotel this really was a jolt to the system. We arrived at the suite door but room wasn’t ready and we had to return to the lobby to wait 45mins no apology offered. Bags left outside room unattended. No mobile in room. Called the butler from the landline 10-20 times over the next 12 hours engaged every time, same with room service. Had to go and get takeaway food myself and bring back to room. Evening completely ruined. Next day best seat I could find was on the concrete walkway no towels available either. Day ruined. Long pants not returned from the dry cleaners on time as assured so had to cancel butches and eat in the room for the 2nd evening too. I asked for medium. It came blue and I was given a butter knife to eat it was. Second evening ruined. The meat was then dumped outside my room by the butler. I feel that a breach of contract occurred - in terms of the experience I was promised and paid for and what Sandals delivered, please let me know if you disagree. Next stop small claims court for a full refund I guess.

We recently returned from Sandals Ochi in Ocho Rios, Jamaica and I am so disappointed. This was a big occasion for us and we decided to spend some extra money on Sandals because we had heard so many good things from friends & family, unfortunately none of them had stayed at this particular resort. We spent $12,000 and two weeks of vacation time. I apologize for the long review but there are so many areas to address. The resort is tired and not very clean. Our initial impression was not good but we tried to have an open mind. The rooms were noisy. We were in one of the four unit cottages and you could hear people talking outside, doors slamming, music and every cart they wheeled by. The beds were okay but exceptionally high, not a problem for us but we did hear other guests complaining. We paid for the Club Level and the wine was good but the other liquor in the room was terrible. They say the mini bar is refreshed daily but we had to call almost every day and that got old quick. The resort is broken up into three sections, the seaside, the hillside and the Ochi Beach Club, a shuttle bus accessed the three areas. We were on the seaside. The beach there was much smaller than it appeared in the pictures on the website and the lounge chairs were old and very uncomfortable. You could walk over to the Ochi Beach Club where there was another beach area and a pool with a pool bar. The beach was a little bigger and the water was very nice, but there were no umbrellas and very little shade. That particular pool was always cloudy and there was always a layer of scum by the stairs. I have never seen a resort pool look like this, but there were other cleaner pools to go to. This pool was very loud. One bartender would bang a metal shaker off the metal counter yelling”Oh Expletive”repeatedly. He would pour shots and actually berate people if they didn’t want to do one. He would also ask people for tips! Think spring break. There are a lot of stairs on the seaside, a lot! The hillside area appeared to be newer and in better shape. The pool was beautiful and we tried several times to go there but could never get chairs. You could reserve cabanas on either side for $140. They took up a good amount of prime property. We met several people who had been to other Sandal’s Resorts and everyone said that this resort did not do the brand justice. They appeared to be loyal customers who were also disappointed with this experience. I am putting this review out there because there are so many better resorts that are in nicer areas and are less expensive. I hate to see other people waste their money and precious vacation time, especially now. I think Sandals needs to up their game at Ochi! I will say the food was very good.

We have been to a couple of Sandals resorts several times and were due to go to Royal Plantation in November 2021, when I tested positive for Covid. This is when and sine then, Sandals have shown their true colours. No customer service telephone number available, email only, questions not answered, only 24 hours to rebook or loss money (fortunately insured) and don’t bother making a compliant, weeks to reply, no sympathy, no compassion and NOT interested. I had heard (and it is true), Sandals moto is ‘people for profit’ and when something goes wrong, their service levels go with it, absolutely true

This is the worst reservation experience in all of my years of travel. This is a scam. We payed for travel protection and it was denied by the resort. they took the 240$ and did not refund, we canceled the trip 6 months in advance we should of read the reviews of SANDALS RESORTS this resorts have the worst reviews of any resort we have read about

I never had the opportunity to go to sandals. I wanted to go with my mom. I know it is a couples resort and that used to exist however its 2022. My mom and I are not on spring break vacation. We just wanted a nice resort no kids. Sandals was so rude. I really think they need to open up their minds. Very very sad. I have also heard that Sandals does not welcome Gay couples to their resort. So Wow....they are very old school. Only heterosexuals welcome. Sandals resorts should be ashamed of that thinking.