Sandals ResortsReviews of sandals.com

Sandals Barbados avoid it's over priced trust me I could rant all day about how much they just got wrong avoid save yourself the money 5 star price with a 2 star room.

Absolutely appalling customer service. 5 star expense with a 2 star hotel room. Broken furniture,excuses, no sunbeds by the pool unless you have a butler to reserve them at 5am.. Restaurants closed for past returning guests etc.Bloody annoying.. Got moved twice to no avail. The hotel management at Negril were totally useless. The only person concerned was the F&B manager who tried his best to deal with the issues. Resort was ok, staff were ok, the room was crap and not worth the £5k price tag.Typical Benidorm type rooms. Don't waste your money. Dubai is a proper 5 star place to be hence why we go every year and have just returned to get over the Scandals cock up. They don't even deal with the issues, as its a US company so they don't give a monkies, which is about right for that lot. Once again the covid card is being played so you can't speak to anyone, Only a stupid on line bot. Still waiting for compensation and not points they offer to come back. Rather go to Butlins and save the money!!!

We could not be more disappointed and heart-broken by our wedding experience with Sandals Resort. We happily became engaged at Sandals Royal Bahamian in 2019 and loved our time there. We were thrilled at the prospect of returning to Sandals Resorts to get married. Our excitement has since changed to emotions of great heartbreak, disappointment, and frustration. Sadly, my fiancee contracted COVID-19 at his work in the clinic, 1 week before our departure. With both of us, becoming COVID positive, we were unable to fly, and were forced to cancel our wedding. Despite our traveler's insurance through Sandals, we were unable to get a refund for any part of our trip and were told we had to use the credits within the year. We were promised a credit for the hotel rooms and a separate credit that is specific to ONLY wedding costs. The bulk of our wedding costs were on the photo/video package. Considering how no one worked the event and the vendors are their own, how can we not receive a refund or at the very least, a GENERAL credit??? - 4 of our guests were not given credit at all and had to forgo their full payments to Sandals and eat the loss. - 12 of our guests chose to cary on with their plans, as they would not be able to reschedule for any other time and stayed at Sandals South Coast for 4 days each. - 2 of our guests are an LGBT couple and reported back to me that they were treated poorly as hotel guests. My fiancee and I were clearly NOT going to be able to host another wedding. Particularly as we rarely get time away from our healthcare jobs and my fiancee's schedule in the military. We have tried week after week and month after month to get a hold of our "wedding coordinator" to try to identify our options. As backstory, our coordinator was consistently tardy or absent to our phone meetings, she rarely responded to our emailed questions and she required multiple reminders to attain certain key items of information back to us. When we tried to change coordinators, we were told we were not allowed to change from the person we were originally assigned. We tried contacting the manager after a multitude of failed attempts at reaching our coordinator and were still unable to get help. We hoped our circumstances would improve once on site at the resort. We couldn't be more wrong. They lost our credits (Approximately $1000 between room and wedding credit) and began to tell us that the system never updated and we don't have credit at all. We spent hours in an office working on this case, instead of being able to enjoy our honeymoon. What's more, the invoices we have, include items we paid for and never received. We contacted our travel agent who was also mystified why we didn't have access to the credit, as the invoices she provided to us reflected unspent credit to be used at the resort. Yet, somehow Sandal's didn't show our credit, and the "wedding coordinator" refused to show us an updated wedding invoice reflecting where all the money went despite multiple requests. We have continued to reach out to our "wedding coordinator" for assistance, but they have not responded to our emails or calls. Further, once on site to check into our hotels (we originally scheduled a split-stay), we had to wait hours past the appointed time to get into our hotel rooms. This was not unique to us, as we would return to the lobby to see the status of our room and other guests were complaining and one may even yelling that this was "ridiculous to wait for the money he spent." I can't say he was wrong either. After we finally got settled into the second hotel, Sandals Negril, we were denied the ability to participate in one of the free water sports, even though it was the normal operating hours. Then at Negril, a staff member made an offensive comment about the way my body looked in a bathing suit. There was not one part of this trip that was "hassle-free" or "stress-free." We are so saddened to not have had our wedding surrounded by our loved ones, now being unable to afford a wedding, spending many stressful hours in an office instead of enjoying a honeymoon, having money taken from us from this mega business, and being treated so poorly and so de-valued by Sandals Resorts. Please do not make the same mistakes we did!

Sandals Jamaica was the worst service that we have ever experienced at any hotel we have ever visited around the globe. Simply put, do not go. We spent $7,000+ for our wedding anniversary trip to the “amazing Sandals” don’t waste your money and more importantly your time. Horrible experience. We ordered a private candlelight dinner and paid extra for it. Only our appetizers were served and then our waitress disappeared and never came back for over an hour and we just left. Other nights ordered a bottle of water at dinner we basically had to beg people to give us what we ordered. Water came at desert time. Same with drinks. We would order a drink at the bar it would not be delivered we would have to get up ourselves and go to the bar to pick it up Lines are long, service is horrible. No one knows what they are doing. The staff is constantly pissed if you ask them for anything they look at you like you’re crazy. Everyday we had to call front desk to ask for waters to our room and towels even though they would clean our room. They have many different computer systems that don’t talk to each other no way to look up dinner reservations no way to book a trip you have to go to different departments to do everything. They tell you you have a free photo shoot but then when you want to buy your pictures they cost $125 for the photo. Everything possible that could have gone wrong did. But what upset us the most was the staffs horrible attitude. All inclusive resort sounds nice but it’s basically a guaranteed disappointment. Trapped with horrible service and crap food. I guess this is a great place for people who have never been on vacation before or if you’re looking for something worse than carnival cruise lines this will be perfect for you. Oh and the Internet service was basically nonexistent so don’t plan on doing any work even if you buy their “premium Internet” service. The overall resort facility were decent, but a standard Hilton in the US was the same quality. Nothing special. Our new slogan for this trip is: Montego Bay no matter how much you pay, you always want to run away and you’ll never want to stay.

By far this has been the worst experience I’ve ever had. We booked a trip to a Sandals resort through Booking.com and there is such a disconnect between the two. We made an attempt to cancel 45 days before our trip which was the policy and for two weeks they sent us back-and-forth between the two companies trying to confirm the cancellation. When we were within 30 days of the trip I finally received a call back and they told me there is nothing they can do because it is outside of their 41 day policy. We lost thousands of dollars and I would never use either of these companies again

The atmosphere at Sandals has changed over the past year. Rather than a relaxing couple resort, it now feels like just another resort minus kids. Music loud everywhere. Clientele wanting to party hard all day and night. Food just so-so. —- we could have been at a Hard Rock, RUI, or any other place. We will be changing from Sandals next time to a real couples resort.

This review is to warn travellers that Sandals Customer service is hopeless! We have a complaint with Sandals about a number of items, but specifically the cancellation of a pre-paid candle lit meal on the beach during our holiday in April 2022. The night before we were due to have the meal, Sandals cancelled the experience due to maintenance needs. The staff at Barbados resort promised an immediate full refund to my credit card... 3 months later plus numerous emails (without response) we are still awaiting our money back. Please Sandals respond to us!! Additionally - for the 10 days we stayed in Barbados Sandals, every day the sea was 'Red flagged' and to dangerous to enter. Were we just unlucky, it was outside of the rainy season, well the locals said that the sea is regularly like that due to its position being more on the Atlantic side of the island as opposed to the Caribbean Sea side (which was further up the west coast). So, no snorkelling, nor could you make use of the all-inclusive water facilities due to the conditions. For this resort ignore the headline marketing relating to "calm water perfect for a swim" Lastly the advertising showing spaced out sunbeds and hammocks are not reality at Barbados Sandals, there are no hammocks and the sun beds on the beach are close enough to hold the hand of another guest! This feedback relates to Sandals Customer Service as the staff at the resort were brilliant!

Got a price from Sandals for a holiday which did not list any valid until, when we went to book the holiday 3 weeks later the quotation was not honoured and had increased by nearly £1000. Not at all what I expect from a holiday company