Sandals ResortsReviews of sandals.com

Cancellation policy is very bad and inhumane Review of Sandals Royal Caribbean Resort and Private Island Pending review I booked my trip for next year and recently got diagnosed with a life threatening sickness- Cancer. I tried to call them to provide a refund and they just gave a scripted answer saying" your ticket is fully non refundable and we can help it". I am very disappointed that they do not have any consideration to a person's situation. Our family is already going through so much stress with this diagnosis and we are trying to figure out the financial aspect. The trip was not a small amount and thought we could get that refund.

Worst experience ever. Owner could care less. Would never and have never stayed with them again. Total SCUM BAGS

Was charged for an excursion we could not attend due to flights being canceled for 48 hours to the location. Refuse to refund. Also, charged us EXTRA when moved to new location..we did not know about AND it was smaller/not what we were expecting as far as entertainment (did not show up/didnt have any) 1/2 of the time.

Booked a trip of a lifetime for December 2023. The representative pushed the Trip Protection Plan and made it sound like you could cancel for any reason. Unfortunately, I had to cancel due to work-related issues that were out of my control. After canceling the trip on July 17, 2023, I received a determination letter from Trip Mate that the reason for the cancelation was not covered. The representatives are making false claims. SHAME ON SANDALS AND BEWARE when booking a Sandals vacation. It's not worth losing thousands of dollars...

People always ask us which is the best Sandals. We answer every one we have visited has something special about them. They are all the best. We recently went to Sandals on a 3-centre holiday in September 2023. Returning to our favourite Jamaica where everybody is so friendly. First to Sandals South Coast, then Sandals Dunn's River and followed by Sandals Ochi enjoying one of our best holidays ever. Sandals South Coast 7-14 Sept 2023 We were warmly welcomed by the team. Then driven to our room a wonderful swim-up Rondoval room on a lazy river. To be looked after by 2 lovely Butlers Alicia and Tiffany. Waking up and going to breakfast reminded us of just how beautiful South Coast is with the beautiful grounds and lovely beach our second time here. The Rondoval was great, large self-contained and modern with mood lighting. Butler Alicia surprised us on our 21ST Wedding anniversary by decorating our room and serving us a private lunch on the day. Butler Tiffany would always anticipate our needs and bring us drinks and snacks. They both worked great as a team. The café and patisserie there were a special delight. All the restaurants served delicious food. Sandals Dunn’s River 14-21 Sept 2023 We arrived here and were greeted with cold towels (as all the sites do) and a welcoming song. The just-opened Dunn’s River. Has a new and modern feel, a great location and a lovely beach. The café with barrister-made coffees and a selection of cakes and the rum bar serving 30 different rums are excellent. We also enjoyed the fantastic Spa, especially the pool, treatments, and all the restaurants. We had a Tufa swim-up, a large, well-equipped modern room, located within easy reach of the pools and the beach. Our Butlers were Romeo and Vivien, both fun and attentive. They were brilliant and friendly, anticipating our needs and always finding us and bringing drinks and treats with them. Dunn’s River is an amazing property offering everything the others do and more. This one is going to be a great success. Sandals Ochi Beach 21-28 Sept 2023 We have fond memories of Ochi our forth time here. We did a lot of our 100+ scuba dives at Ochi with the fantastic dive crews and beautiful dive areas. Ochi was our first experience with Butlers as it was more affordable for us at the time than other locations. We love the atmosphere here the most. When we arrived, we were welcomed by both our Butlers Moria and Natalie. They drove us to our room, a Romeo and Juliet Suite. Self-contained walled suite with 2 separate buildings dining room bedroom and a bathroom with a pool and jacuzzi in between and very private. Moria and Natalie, both helped us settle in. Again these 2 Butlers were lovely and fun. They could not do enough for us, especially driving us around the large site. Ochi has the most restaurants on-site out of all on the island. As we always stay for a minimum of 2 weeks, we had plenty to choose from. The special thing for us about Ochi is not just the people, the food and the restaurants. It’s CHOCOLATE night. Out of all the properties we have visited this is the only place that seems to do it the best. Great entertainment and table after table of lovely chocolates. All our Butlers over the years have been great. At first, as many find we didn’t know what to do with Butlers. Over time we made friends with many. The amazing things they did for us like running us about (especially at Ochi being so large) and doing surprise special breakfasts, lunches and dinners on our anniversaries. Decorating our room, with lights, flowers everywhere, and drawing baths with rose petals. Making sure we had in the rooms our favourite drinks, tea kettles (Brits of course), snacks and plenty of chilled fizz. Booking and escorting us to restaurants, setting the table and getting our drinks and much more. Sandals to us meant luxury in the Caribbean and truly all-inclusive. We have stayed in other places such as Mexico, Cuba and the Dominican. Although all were good, they never compared to Sandals for value, service and quality. Sandals through their charity the Foundation does a lot for all islands. We also appreciate the way they treat all employees with support and respect. We have witnessed this through all levels in Sandals. If Sandals had not existed, we do not know what the last 21 years would have brought us. They did well to survive through the pandemic. We wish Sandals every success for the future. Terry & Jackie

Just spent two fabulous weeks in Ochi Rios sandals resort in jamaica 🇯🇲 I booked this honeymoon 18 months ago and was so looking forward to it and boy was I NOT disappointed From the moment I arrived at resort til we left it was magical The resort is beautiful The food is superb The staff couldn’t do enough for you And our two butlers Dennis and Denrick you two are the best you are a credit to sandals we are definitely going back and asking for you two again!!!!!

Superb Indian cuisine from the Bombay, Grande St Lucia, team, especially from Sharman & Amanda, all dishes offer authenticity in taste & quality. Is this the best restaurant at Grande? it could well be if you’re an Indian lover, & we are. It’s certainly as good as the Barbados Bombay.. highly recommend a visit if you’re in any of the Sandals Sites in St Lucia. Huge compliments to the Chefs and team, you absolutely Smash it.. 👍🏻👍🏻👍🏻

On our recent trip, it was such a pleasure to meet him at the pool bar, mingling with residents, getting first hand feedback on our experiences. This was actually the second time I have met Mr Heron. The first time, was in 2021 when you assisted my mum and I to check in and orientate our way around the resort. Once again, thank you to Mr Heron and his excellent staff. An excellent stay and an excellent example of a 5 star experience.