Sandals ResortsReviews of sandals.com

Sandals resort Nassau Bahamas, enjoyed it over all. Relaxed and comfortable. Rooms a bit tired and struggled in restaurants to get a second drink as service was slow but taking that into account not bad overall. Had Butlers.. Zhaly , Jay and Basil, few hiccups … Zhaly great and got it all spot on , great job. Keno a good laugh and lovely driver … enjoyed Barbados and Antigua so will try again. Food was lovely, entertainment great and so much to drink… can’t complain!!

We had another perfect vacation at another great Sandals Resort....this time at the new Dunn's River Sandals. It all started with the warm greeting and welcome from the General Manager Deryk and the Loyalty Manager Rosheena. This place is outstanding. The rooms, the food, the drinks, the staff, the pool, the lush environment, the entertainment, the entire package was all that we were looking forward too plus much more. Sandals should definitely be on everyone's "to do/bucket list" Sandals Dunn's River, we were sad to leave but we will definitely be back soon!!! Jennylyn M.

If I could give a zero stars, I would. We had to book in another the room the first night of our trip. It wasn’t club level and we felt like we were being treated like lower class people. We were told our club level room would be ready by 3:00 and we needed to checkout if our original room by 11:00. So for 4 hours we did do beach activities and pool bar. When we finally came to check in (being wet) our room wasn’t ready and out belongings haven’t been moved yet. Oh yes, we weee still wet and waiting after an hour of waiting again. Food is marginal and the standard drinks are watered down and awful. The two restaurants that need reservations are always booked. This was supposed to be a big anniversary celebration alone with my husband. It’s been nothing but a hassle 2 days into the trip.

Upon check-in at the Sandals Royal Bahamian on Thursday, April 27, 2023, we were informed that our Penthouse Suite room was not ready and could enjoy lunch while waiting. Upon return, were told after another 30 minute wait that we would not receive the room we had reserved and paid in advance the first night. We were escorted to a Junior Suite garden view room for the first night and assured we would be upgraded to the 6th floor for our remaining three nights. Our compensation would be a $53 in-kind credit. I argued that this was not nearly enough of compensation and was told I would get the $53 plus $150 in-kind credit. I still was not satisfied so my message would be forwarded to a higher level manager. We did not want to unpack and hang our belongings since we were to check out of the room the next morning at 11:00 and told our room would be ready between 1:30-2:00 the next day. We had planned to go into downtown Nassau that day to arrive ahead of the weekend cruises and larger crowds. After checking back into the front desk at 1:45, we were again told the room was not quite ready. We were later taken and into our room at 2:45 pm. A manager called me that Friday evening and we discussed my situation. I had requested that first night be completely comped ($1,000) for my inconvenience and the manager told me that she would check with her supervisor and call me the next morning at 9:30. The next morning came and she had not returned the phone call by 10:00 am. I never heard from her again during my stay. I also found out during check-out that the $203 credit had to be spent at the resort. We had already spent over $100 at the gift shop, but where else do you spend money at an all-inclusive resort such as Sandals. Later a different manager told me that they would credit my card but it would be up to 14 days. As of today, June 23, I have not received and it took three weeks to remove the $400 hold has not been taken off of my credit card. It was our 25th wedding anniversary and we booked this trip August 8, 2022 to assure we would have a nice, romantic trip. It’s a shame, that after booking 9 months early and paying 6 weeks ahead of arrival that this is how it came to be. The management of the rooms remind me of the practices of car rental agencies. You make a reservation only to find out you don’t have the correct reservation and are switched to a lesser accommodation upon arrival. The lady at the front desk revealed that this was a common practice at this resort. Needless to say, my wife and I were very disappointed in this experience and the compensation received and will never stay, or tell our friends and family to use Sandals Resorts in the future. As of today, June 23, 2023 I have not received a response from Sandals.

Terrible. We had two disabled people in our party that sandals claimed not to know about, took two days to move one to a disabled accessible room and 5 to move the other. Even then the nearest lift didn’t work!!!! Food was terrible and we had to ask many times for drinks and to have the mini bar refilled. Room wasn’t serviced several times and certain premium label drinks (hard seltzer) weren’t available to us because we didn’t pay for a butler.

First day, we arrived rather late on the resort, we had a meeting with the wedding planner in the morning. Who asked how did our tour go with our butler (hadn't even met them at this point or given a point of contact) Michelle then phoned them and they gave us the phone and left. 🤷 No tour or a run down of what to expect from them. Especially being British. The wedding was perfect 😍 cake and cocktail reception was delicious. The butlers even made some beautiful messages on our bed with rose petals and towels. The rest of the stay was perfect everyone was lovely and welcoming and we made friends with the entertainment team especially Charlotte, Tyree & Joel whom were brilliant at recognising faces. We had some communication hiccups about water sports so thinking it was a cost we put it off, until someone told us that paddle boarding was included so off we went. I fell in and lost my sunglasses which was a bummer but my own fault. However the guys - Dwain, Romeo and Davel went above and beyond to dive where I fell to find the sunglasses!!!! The remaining stay we noticed one of our butlers didn't seem like the heart was in it, knowing that we were finishing off our honeymoon. Gave us a couple of sob story, and unbelievable at that, after the other butler already told us they were paid well and consistently. Which unfortunately left them with little credibility from us. On the last day we arranged the tip for butlers to be in the butler suite and requested that they weren't given until 3pm when we left. Now the (already mentioned) butler was obviously desperate went and retrieved it before we left. We weren't generous with that butler because of what I had mentioned above. But it was definitely noticed as. They passed us by and instead of saying good bye (or any other customer service) we got a sour face and an acknowledgment. We are planning on returning but will request a different butler if given the same one.

We went to Bahamas old bahamian feb 2022 and march 2023 10 days and 8 dsys respectively. Also barbados feb 2023. Yes thats 3 visits in 13 months . A total of 24 days spent at all sandals includive resorts. Faults Management non existent Dont complain you are falling on deaf ears Main Pools freezing never heated Restaurants take ages to serve you drinks…. Water served immediately alcohol 20 mins by which time your fed up and then to get a second glass of wine 😞?? Rooms not cleaned in either resorts just beds made eventually at 6 pm in evening despite calls to reception daily to get up there and clean!! Absolute joke of resorts. We went 3 times to give benefit of doubt but it got worse each time. Never again!! Pay bit more and go to a four star resort hotel not all inclusive sandals food was very below standard expected

Just got back from Sandals Montego Bay. Before I get going, we've been to only one other Sandals and that was the Royal Bahamian in the Bahamas. That resort was fabulous. don't be in a hurry, you need to be on Island time. Money well spent. Service, food selection during all times of the day. Private Island was very nice with the 5 min ride to it form the main resort. Sandals Montego Bay was a little bit of a disappointment. Pretty much for lunch you eat on the beach or at the pool. Hamberger's, Hotdogs, Pizza and Jerk Patties. They do have a lunch buffet, but frankly, for me Golden Corral has a better selection. I could stand at the bar for 10 minutes and not get helped. The pool bar didn't even have a wine opener for the wine. With a stir spoon they would push it down into the bottles. Butches didn't offer T-bones or ribeye's but did offer a surf and turf with a filet, but not lobster, it was shrimp. we ate at all the restaurants except Soy. None of them knock your socks off. But maybe that's just me. Bars are centrally located for convenience. Pools were smaller than expected. We made reservations for the next two years, but after reviewing the cost for return. We cancelled both reservations. yeah, you lose your deposit. So, if you're not sure about booking the next one at the resort. the discounts aren't bad for booking at the resort and you do earn loyalty points. But, we had about 4500 points from our last stay = $125 So, there you go. The way I look at it, paying over a thousand dollars a day just didn't add up for us. We can go to many nice hotels and resorts in the US for less than $500 a night. That leaves you with $700 or so dollars left (per day) over for food, drinks and excursions. You should have plenty left over. Anyway, as it turns out it's just not cost effective for the return on investment we paid. Yeah, I lost my deposits (ie $500) and I didn't even get flowers. :0) They are trying to make it special, but they lost us in Montego Bay. Good luck to you out there vacationing. :0)