Sandals ResortsReviews of sandals.com

Very disappointed in management and staff.We were there many years ago and pomisef a credit as we had 4 rooms only to then finally give resort another chance and told the credit is not what was promised.I tried speaking to management and deaf ears.Many problems with the rooms air conditioning,toilet and water leak and of course nothing is noted almost like it didn’t happen.Be aware.I gave the resort a chance to make it right and they didn’t.Will go somewhere else.

Went to Sandals Royal Barbados to get married , 18 months in the planning and what a disaster . The resort is full of rude staff who really do not want to work there so they treat the guest poorly , if you not American and leave big tips forget it ( even though you pay an extortionate price to stay here and all gratuities are included in the price and your not meant to tip believe me Americans get there way by tipping, queue jumping In restaurants, bar service it’s absolutely shocking and makes you feel like 2nd class citizens). Our wedding day was due to be on September 13th but due to some paperwork errors it was postponed to sort the paperwork out , we eventually got married on 19th September so that part was good . We were due to have our Candlelit dinner on the beach that evening to celebrate our wedding day but someone forgot to book this , you can’t imagine the disappointment this caused and instead we had to find alternative eating arrangements which proved difficult and we ended up waiting 3 hours in the Indian restaurant ( absolutely not the romantic candlelit beach meal we were expecting ). So the next morning we were due to have our romantic honeymoon mimosa breakfast !!!!! It arrived over 1 hour later than booked, it was freezing cold and looked absolutely disgusting , it had been sitting around for hours somewhere and no mimosas either complete disgrace , we had to then wait until lunchtime and go to a restaurant. Onto the honeymoon evening meal in the Parisian restaurant, we were brought food we did not order ( the wedding planners argued with us about this and said we ordered these items) I don’t eat seafood so why would I order seafood as a starter , I don’t eat steak so why would I order steak ? The wedding planners messed this up and just argued with us it was absolutely terrible and a complete shambles , we complained to Patricia about this and about a member of staff but this was all swept under the carpet and she gave us a hug thinking this would make things better sadly this was not the case . The whole resort is only interested in how much more money they can get from you . The photographer/ photo department are the worst ever , the extortionate prices they charged us where unbelievable, we came home with 11 photos and the rest on a stick for us to print off ourselves $799 for 11 photos , they were meant to edit 5 photos for us as this was part of the deal but because we did not buy anymore photos their whole attitude changed , money money money that’s all they want disgusting . We had to pay for a beach structure for the wedding as an extra because the initial wedding planner said a structure we liked would not be in bloom as it was September but the structure which was a free structure was in bloom , we mentioned this to the wedding planner and they refused to refund the structure so this was falsely sold to us which is another disgraceful act . Sandals have got a lot to answer for but refuse to see any wrong, our wedding went ahead of which we are grateful, but it was ruined and not a good experience, our wedding was ruined and not the memorable event we were hoping for and especially as it took 18 months to plan . I would tell people not to book this resort and certainly do not have a wedding at Sandals to avoid the disasters we endured.

Their website is atrocious! I couldn’t work out to get a quote so gave up and booked somewhere else

I would rather stay at at a mental institution. Not worth your time or money.

Title: Terrible Experience and Lack of Consideration at Sandals Bahamas Review: I had the unfortunate experience of staying at Sandals Bahamas, and it was an absolute nightmare from start to finish. My holiday was completely ruined due to an accident caused by a loose parasol that took off in the wind and landed heavily on my inner thigh. This incident resulted in the loss of seven out of the ten days of my holiday, including the day before my 70th birthday. To add insult to injury, when I reported the incident, I was offered just five days free of charge at any resort. I was also persuaded to sign a disclaimer, which I now realize was a huge mistake. When it came time to pay the balance for a seven-day stay, I noticed that I was being charged for two days, almost as much as the value of the five-day voucher. When I complained and asked for an explanation, nobody could provide a satisfactory answer. I refused to pay this exorbitant amount and was informed that they were not prepared to credit me any further. I was given an ultimatum: either pay or cancel. In light of the circumstances, I chose to cancel. It is absolutely appalling that despite being on crutches for most of my holiday and in excruciating pain, having to go to the hospital for scans, and being incapacitated for six weeks after returning home, Sandals Bahamas showed no compassion or consideration. I strongly advise against trusting this company and urge others to never sign anything if they are involved in an accident on their premises. Once you sign, they will completely ignore you and disregard your well-being. Sandals Bahamas has shown a complete lack of empathy and customer care, and I will never consider staying at any of their resorts again.

I strongly advise against choosing Sandals Royal Caribbean Montego Bay Jamaica if you're accustomed to resorts that prioritize genuine hospitality. This resort is severely mismanaged, and the absence of a genuine commitment to guest satisfaction is glaringly apparent, with only a few isolated staff members showing any true dedication to their roles. This is especially perplexing given my experiences at multiple resorts in Jamaica, which I love and travel to almost every year, where the locals are known for their friendliness and eagerness to assist. The staff at Royal Caribbean appear, at best, inadequately trained, and at worst, disinterested in their jobs. It's not uncommon to witness a significant number of employees busy playing on their phones, texting, socializing in groups of 4-5 people, paying little or no attention to guests. I even observed at least couple of client facing workers visibly drunk or stoned by day's end. Even the simplest requests, like asking for a glass of soda or a cup of tea, take an unreasonable amount of time to fulfill—sometimes as long as 20-30 minutes, despite the short distance between the bar and the beach. My disappointment extended to the housekeeping service. Despite booking a Club room, with list price over $10,000 for 3 days, our room was never cleaned until a late 4:30 PM. However, when we sought a mere extension of our stay by couple of short hours, we were flatly denied, with the reason given that the room needed cleaning for the next guest. Strangely, the next guest was scheduled to arrive only the following day. The management was conspicuously absent, leaving only lower-level staff to operate without supervision. Asking to see higher managers, lower personnel said that the managers don't even have an office and only can be reached on the phone. In terms of dining, the food quality was consistently poor across all restaurants except for the Jamaican shack on the island, which stood out for its excellence. The French restaurant provided decent fare, but every other dining establishment left much to be desired, to put it nicely. If you've saved up for a special trip to an upscale destination and are seeking a true hospitality experience, Sandals Royal Caribbean will undoubtedly leave you feeling deceived. While it might appeal to those who have never experienced a high-quality resort and believe it to be a mark of distinction, those accustomed to superior standards of service and genuine hospitality will find themselves thoroughly dissatisfied at least or even defrauded.

Beautiful resort the management and staff let it down, Hardly any staff around resort, nobody takes any notice of the guests. People are left to reserve relaxers for hours on end even when nobody is using them when clearly a policy is in place of 2 hours but no one to enforce it. 5 Star resort definitely is not but can easily be with the right staff and or management guidance i.e. new manager, I think maybe it was a lady manager when I was there but all she did was on phone when she was out and walked pass problems and staff talking doing nothing. What a shame, spoke to some people loyal Sandals guests who even said standards had gone down so much since the founder has sadly passed away. Sorry forgot to add this was the Barbados branch.

During our stay, we experienced a hurricane warning, which the resort had to respond to for the safety of the staff and guests. The warning started a day or two after we arrived, causing our entire stay to be interrupted. We were confined to our rooms for the most part because the restaurants, beach, entertainment, and executions were shut down. Our room went without service for the rest of our stay and we were forced to sleep on soiled sheets the entire stay and we were there 6 days. I was being bitten in bed by something all throughout the nights. I called several times, asking for a set of sheets, and stated that I would change them myself, however, they never brought the sheets to my room. Due to the storm conditions, I could tell that they were operating on a reduced staff. We were served a boxed breakfast consisting of fruit and stale pastries, in which we did not receive the first day because they ran out. They promised to bring us breakfast but never did. We were also served burgers and hotdogs for lunch, the buns of which were stale. Any reservations for the on-site restaurants and excursions we had planned were canceled, and we do understand the reason. However, we asked for some type of concessions, credits, or accommodations due to our entire vacation being ruined. We were looking forward to staying at a Sandals resort! It was our first time, and we had always wanted to experience that level of vacationing. I was advised by one of their customer services representatives that they would accommodate us with some accommodations due to the unforeseen interruptions but all they keep saying is basically, we did what we had to do. They won't even address the fact that I am asking them for credits towards another stay. We paid $835/night for no amenities, no entertainment, no comfort or accommodations, etc. Also, the room was dated and had a mildewy smell. Never again! You can stay anywhere else for a more reasonable price and a better experience. Secrets has them beat! Hands down!