Sandals ResortsReviews of sandals.com

The Sandals app isn’t working. I can’t load hotel details. Clearly a problem with the app that has been an issue for weeks .

Noisiest pool and beach ever - more like an 18-30 holiday than the luxury/peaceful promised. Discover music, strimmers (10 yds away in the middle of the day) and surly service - very little engagement. All staff looked fed up and asbif customers were an irritation

We stayed in the Bungalows Oct, 16-19 for my wifes 60th birthday The music and screaming from the beaches right by us was horrible.It was so loud it and annoying. We had to take the boat in daily to the mainland, then take the bus to Montego Bay eveyday just to get some peace and quiet. We have videos to to support our complaint 100%. Sandals ignores our requests, videos and complaints

We wrote to sandals with a long list of complaints after staying with them for our honeymoon. The service and standard of this hotel is shocking. I urge anyone looking to book with Sandals to reconsider. This was our honeymoon which we saved extremely hard for and we have left with bad and upsetting memories. I will list due to the limit on words, - Dangerous Activities / Boat trips. - Rooms not cleaned or replenished - Rooms tied and dated / shower flooded the room - Staff incredibly rude and unhelpful - Stolen property from our room - Recent shark attack. Made aware by another guest - No paddleboarding or snorkeling as advertised - Private island not private as advertised - No gas in beer / Drinks not offered at meals - Staff more interested in talking to each other / Refused to serve us at bars - Pools freezing cold and unable to use - Beach covered in seaweed (They cleaned the first day and didn't bother the rest of the week - Drugs offered to us by staff - Dive team didn't answer basic safety questions and just shrugged off answer. High? - No hot water in rooms - Trips cancelled last minute. Money held onto and then told it would be a month before we got a refund - Not 5 star - A la carte restaurants waiting around for hours before being seated. Food overcooked The list goes on... The response we received was the offer of 20,000 worth of sandals points which equates to $200 and a non disclosure agreement... says it all.

Sandals Negril We first visited Sandals at Royal Plantation Jamaica in 2022 we had such a fantastic experience that we returned in Jan 2023 and again thoroughly enjoyed it. As a result of these two experiences, we decided to return again to Sandals. This time we picked Sandals Negril as it was recommended by our travel agent. We looked at the website and were impressed by what we saw so we booked our holiday. I wrongly assumed that we would have butler service at the hotel but this is something that we didn’t check so it was our fault that we didn’t have it. When we arrived at the resort, we had a very brief meeting with a Concierge and then we went to the room. The room was very nice and the view excellent. There was a letter in our room stating that there would be a meeting with our Concierge at 11am the following day to find out everything about the resort. The first thing that we noticed was the sink in the bathroom was cracked right down the centre – not something that you would expect at this level. Going down for our evening meal some of the lights on the stairs were out and as the steps were dark which we felt was dangerous. I reported this to reception, but nothing happened. The following day we went for our meeting with the Concierge but they were ‘surprised’ to see us. There was no-one else there and when we were asked what we had seen so far we told them that we had walked from one end of the resort to the other, they said they didn’t need to show us anything else then. During the following days we saw quite a few people being shown round the resort – a luxury we weren’t offered. The resort itself was very well kept and most of our dining experiences were good. The Brava restaurant was excellent and the Sundowner, Kimonos and Barefoot restaurants were very good as well. Perla was good for lunch or an afternoon snack and Bella Napoli was excellent for Pizzas. The main restaurant, Bayside, was hit and miss at breakfast as sometimes the food containers were empty and there was a queue for eggs due to there being only one person serving. There wasn’t a huge selection of lunchtime food and again sometimes the containers were empty. Evening meal was good. One issue that we thought was very bad was the sunbeds. There were a lot of beds on the beach but the majority of the sheltered beds were covered in towels from early morning until late afternoon. People were putting the towels on and not using them for most of the day, some were not used at all. The small pool by the piano bar was almost impossible to get a sunbed as they had towels on all day. The shaded sunbeds around the main pool were accessible most of the time but being in our seventies the music was far too loud for us. To finish, I have to say, that the majority of the staff were extremely helpful and pleasant and I hope that you accept our views on the good and bad points of the resort. As I have said we are both in our seventies but that did not stop us enjoying the Royal Plantation and Ochi Rios resorts – we just felt that Sandals Negril did not live up to the Sandals reputation and did not give us good value for the money that we paid.

Just to say i was a big fan of Sandals and have been going for over 30yrs . But Royal sandals Barbados is far short of luxury and carefree holiday. Be careful on what type of room you book, Sandals sells sea view rooms with out the sea view as i have just found out, after complaining they moved us after 4 days later . Most of the Guests are complaining about the very bad smell of damp in there rooms, and some guests had to be moved. Both our rooms we had smelt of a very bad damp smell, and the bedroom floors are very slippery due to the bad design of the Air con, so be very careful. The management knows about this major problem but but are doing nothing and still selling these rooms. The other major problem Guest are complaining is you have to get up at 6am to guarantee your sun bed you require. The main problem there is so many Butlers who takes most of the beds at 6am and by 7am there is NO beds on the beach or by the pools. Fact. Premium alcohol is not in your room and only served if you specify your choice when ordering then most of the time you do not get what you have ordered. Booking meals in Restaurants is another problem unless you have a butler service. Time the butlers services has booked for there own guests as they get preferential treatment over the other guest and the other guests have late or very early dinning times. The whole consent with this resort is for Butler service. I will definitely not be using Sandals any more, they have lost there 5 star rating and pricing there self's out the market and now only thinking of there self's on catch up from the covid times . Lets see if i get a reply from Sandals ?

Sandals resort Royal Barbados very poor, overcrowded, no sunbeds by the pool or beach available. Booking for restuarants fully booked upon arrival, staff very unhelpful. Over priced!!!

We have recently returned from sandals. Barbados really disappointing experience builled as a five star resort, but definitely does not have many five star qualities. room we stayed in ( a more expensive swim up room) was tired and damp smelling. Amenities basic for a 5 star resort, not even a shower cap! Restaurants were mainly okay, very formulaic, I was told when requested a cup of coffee that a fine dining restaurant doesn’t serve coffee! The cafe du France coffee shop was awful unless you ordered black filtered coffee. Major training issues staff had obviously had no/very little barista training. Didn’t have a clue how to make specialty coffees. Resort Advertised as free “premium alcohol” most alcohol was cheap spirits definitely in bedrooms. Champagne advertised and served was actually sparkling wine (trades description??) I could go on but you get the picture. This is a resort changing high end prices for a low end service. You can do a lot better for the money changed.