Sandals ResortsReviews of sandals.com

My husband and I went on our honeymoon to a sandals resort. We had a great time but then our flights leaving got cancelled and left us stranded for over 24 hours… American Airlines refunded the $1600 to Sandals (I have the receipt) but when I called the resort, they told me they are only entitled to give us $300 dollars back. The lady literally told me to take it up with American if I had an issue with it.

Arrived Friday June 28. We missed our first dinner reservation because the ferry that our sandals rep suggested left an hour late waiting on another flight. The first night, we ate at the pavilion. Food was cold, steak was terrible, salmon was way overcooked. The next morning we were up at 8AM. No chairs available by the pool. Or by any other pool. Had to share the breakfast buffet with the flies. Waiting on drinks for up to 30 minutes. Staff at restaurants seem miserable and unhappy. No restaurants with availability for dinner. We finally got another reservation now they are saying that will be canceled. Tonight, we were told to order room service, after hoping to get sushi. Guess what. Room service not answering. I have many videos of me calling them with no answer. I am paying almost a $1000 a night and have NO FOOD! This is NOT OK! I am requesting a partial refund. This has been a depressing stressful experience. I can not believe the glamour that surrounds the sandals name. I have pictures of sharp, broken tile in the walking area around the pool, broken light fixtures on our patio with the glass still laying out there. Water and beer are not automatically refilled, I have had to call and ask every day. Also, got up thirsty last night (because water was not refilled) and went to the club lounge. No water at all. Nothing. We were told we would have updates today at 2:00 about all of this hurricane news? Nothing. Just a few side notes: Resort is accessible to people that are not staying here. They can walk up on the resort and do so in the late hours. Massages are done with masseuse wearing gloves. You may not care, but I have an issue with that “texture”. Food was disappointing. Do not expect fresh seafood. Lots of frozen fries. Had to eat fish and chips due to closures. Reservations are slim. You are not guaranteed to eat anywhere. There is not enough reservations for the amount of people here. Be sure to get up at 6AM or you will be sitting on the ground. Fortunately, I have pictures and videos.

We purchased travel insurance prior to date of travel. Due to Island being hit by hurricane Beryl, we wanted to cancel trip and reschedule later. However, we were rudely informed that we would lose all of our paid trip expense with no offer to reschedule at a later date. So what was the trip insurance suppose to pay for? Very very poor customer service. This was our second Sandals vacation scheduled and will be the last. Please do not fall prey to these deceptive tactics.

Our trip got cancelled due to category 5 hurricane. The resort wanted us to travel there within 7 days of our cancelled dates, and pay extra or pay for different flights out of pocket on top of paid flights with different airlines on dates that actually worked for us. Life doesn’t work that way, we have work, school and they refused to refund. We plan on filing a lawsuit to get our money back because well we didn’t cause the category 5 hurricane and obviously not going to Jamaica during a hurricane. Never again, and do not recommend!

Vacationed at Royal Bahamian in Jan. It was not good. Staff seemed like new hires or annoyed by ordering food or drinks. Service extremely slow. Private island was supposed to be a highlight but everytime we ordered drinks we got an eye roll. Our toilet leaked and despite telling the lobby twice, no one ever showed until I tracked down a housekeeper (who got the job done). So disappointing given having saved for this time away.

I stayed at sandals barbados and the whole trip was amazing. I just got home and miss it already. I wish I could live there. I loved the whole trip, but the resort was amazing. I have been to many islands in the Caribbean but barbados has been the best. The people you meet there are so friendly. I never felt any concern for safety as the locals are great. In the resort you have to hit the ocean front swim up bar. Zebe, Dwayne, Marisse, and Tashon will make your whole vacation. They are the best staff I could ever imagine to take care of me during a trip. I loved every minute of their conversation and drink pouring. They made the trip!

We have stayed at Sandals Resorts 12 times. The Resorts were wonderful, but over the last 5 years they are not being maintained. It seems they are more concerned a out building new Resorts and quit maintaining the rest. We just returned from our last experience. Every guest we talked to had problems ranging from rude staff, broken toilets, flooded rooms, poor air conditioning, hard to get room service and towels, hard to get pool towels, moldy showers, under staffed, no entertainment. Many were devoted return guests who will not return again. This was our 12th stay with Sandals and the Resorts are not being maintained. Pools have spalling, hot tubs are not heated, the recent room had poor air conditioning and the walls were streaked with water from humidity and floors were wet. One woman slipped on her floor in her room and had a bruised arm. We no longer recommend Sandals as we used to.

We paid for a ocean view room in Barbados, which was more expensive, but it was my anniversary so I had no problem spending more. The room was horrible, the trees actually blocked the view of the ocean, and they switched their tequila to some cheap brand which was disgusting, We ended up spending most of my time off the resort. Next time we will definitely be using an airbnb