Sana BenefitsReviews of sanabenefits.com

Very Helpful Staff Catilin has been so friendly and responsive to work with. Thank you!

Our small business chose Sana for its alleged flexibility and coverage, but it was a disappointing experience for me. Perhaps if all you only need preventative care, it's fine; however, I really struggled to get things covered outside of that. For context, I was on the Executive team of a small Austin-based startup, working remotely from the Milwaukee area. It is worth noting that my experience may have been different were I in a more startup-friendly area where more companies used Sana. As other reviewers have said, their network of doctors isn't as clearcut as a traditional insurer, and most of the places listed don't actually take Sana. For example, I went to an urgent care for a ruptured cyst – not only was this not covered initially, but to get Sana to cover it, I had to provide them with diagnostic codes (which you have to do for every single submission to them, btw). It's really difficult to acquire these – I had to submit a HIPAA request and wait for months to get them. Meanwhile, I'm still out $500 for this visit, which, btw, Sana would only comp me for once it was fully paid off (something to consider if you ever do a payment plan). Visits to specialists were almost never covered, even if they were referred by my children's pediatrician and were allegedly in network. I do want to give some credit to their support staff – Kelly in particular was amazing – but many of the others were dismissive and inattentive, asking me for paperwork that I had already provided in previous emails, often with a tone that wasn't particularly friendly. In short, if you're a small business, I would probably opt for another option, even if the cost is a bit higher – your employees will thank you.

Beware: They have a long list of Dr offices they say are part of their network but when you go to call them to make an appointment they don't have any idea who Sana is, they never heard of them! We tried over 20 different Drs. listed on their so called network to find ZERO that would take us! When you do finally find a Dr that will take Sana, you will now have to deal with all the extra paperwork to submit your Dr. bills to Sana, they don't automatically take care of their portion of the Dr bill. This is a scam if you ask me!

The customer service rep was very helpful and called me back later with an update.

This company provides great insurance as long as you or your employees don't actually use it. If you have any claims they will refuse to quote the 2nd year and will leave you back at square one shopping again. They are not in it for the long haul for small business's. I think they mean well and I know they have to make money as well, but what's the point in paying for it, if they will drop you if you use it?

Unethical company, they don't know what they offer.

I'm very impressed with the support and service i receive. Honestly, I've not seen better. I've been involved in health plans for 53 years and the service, is second to none! Keep up the good work!

Emily V. Was very professional and helpful