SamstoresReviews of samstores.com

I have bought lot of things on amazon, ebay and others. We needed to buy some Kitchen appliances for my mother in law in Europe.She is redoing her kitchen.I was not able to find much option and better prices in amazon and ebay. The electric current in Europe is 220 volts. I googled and stumble upon samstores.com. They had the whole world of 220 volts appliances and video products. We tried them with a small order first blu ray dvd player. It came in time and worked as it said.We called them one of the sales rep abbey helped us and showed us all the items they had ready to ship. in 5 days And next thing was one big order with Kitchen appliances and big freezer. I was surprise with the accuracy and service . I got a call from the delivery guy 1 day before and they delivered all my item came in 3 days .All the items came before .time.

I just ordered an air conditioning unit from them and when I placed the order I saw there was a $150 shipping charge. This was not clearly stated on the previous page when I was putting in my information. Then when I called to cancel it, they told me there was a 10% fee for cancelling. I couldn't find this information on their site anywhere. Not only that but the 10% was on the order and the shipping! Sorry but I'll be going to a more reputable company that clearly states all of their policies and doesn't have to dupe people out of their money to make a profit. Update 7/23: I complained to Worldwide Voltage about how they were not upfront about their charges. They did apologize and refunded me the 10%. I still would not shop there, but I do appreciate that they refunded it. I hope they are more upfront about their charges in the future for other customers.

Got a super deal & service. Will come back soon for more Multisystem Tv

So a couple of months ago i bought a cell phone from these guys and they got it to me on time, but there was a problem with my phone. i dont know what went wrong with it but i couldnt make calls and it would freeze up on me. so i gave them a call and they talked me through a process of returning my phone. so they couldnt fix my phone (iphone 5), but they ran out of 16 gig iphone 5's and they had a 32 gig in stock. with a little talking the nice guys told me that they could give me that phone they had in stock with no extra charge. I instantly agreed, and within days i had my phone. thanks samstores

I had ordered a multisystem dvd player, which I wanted to use oversees. I had a deadline for the item and specifically had mentioned that when I placed the order. The item was shipped in a timely manner and also the interesting thing about the whole transactions was that I was given a follow up call by the company to make sure that my dealine for the item was met.

I bought a new Maytag washer in first week of May and I was thinking that it will take more than two weeks to make it delivered to my house, but it was delivered the very next day. The guys who come to deliver take it off from the truck and put it with care inside the house, usually companies do not offer inside delivery. The most amazing part was when I was ordering, I did not have much idea of how to choose the washer, so I called Samstores and the person named by Abbey was a great help to me. I was quite happy to me helped by a live person which online companies usually do not offer. I have installed the washer now and really happy to order it from the right place, I would say, fast, reliable and amazing customer service.

It took almost two months between my credit card payment and the delivery of my order 1. First, I got a call from customer service : the fridge, allegedly in stock with immediate delivery on the order page, was NOT in stock after all, but it had already been paid for. I got an offer for a similar fridge with a different brand, from Maytag to Whirlpool. I asked for an ice maker to be added to the second choice, since it had been included in my first one.... I was told that was OK, no mention of delays. 2. After 3 weeks and no news, I called and was told that the additional order of an ice maker was causing the delay...Sort of : "it's your fault". I asked for the shipment to be made without the ice maker, and was told it would leave immediately. No mention of refund for the price difference. I passed on that. 3. It took over another two weeks for the fridge to be delivered to a US address . 4. I live in the West Indies, so I eventually got the final delivery two days ago for a : -A brandless fridge, no tag, no brand. I do not know what that thing is really worth. -A stainless steel fridge, which only has stainless steel doors, the rest pitch black, horrible in a clear colored kitchen... -No invoice ( apart from the first one through the order site for a different item), making it a pain to clear customs. All that happening with absolutely NOT ONE WORD IN WRITING, NO RISK TAKEN from customer service. 5. Considering the numerous bad reviews I have read on this site, I am not even going to call customer service, enough said about such blatant dishonesty. Try to avoid this company if you live overseas as I do....When you receive the wrong stuff, the process of complaining, returning something that has been put onto a container, has been charged by a freighter and customs, etc. is just impossible to even consider. 220 volts appliances can be bought from a regular European supplier and it will be cheaper, safer and probably faster even if you live on this side of the Atlantic. That's my lesson learned !

I spoke to.a person by the name KP. He was very friendly rep to work with. I ordered a phone with him and I received the phone witbin two days. Great customer service.