Michelle
SameDayCustom is Garbage
Ridiculous Same Day Custom print is garbage on service. We chatted with an agent explaining we needed shirts in 2 daysby 4:00 p.m. They charged us for rush service, ok that's fair. Limited inventory due to time, ok I get it. We design with their drop/ drag system which is very limited but works okay if you only need something simple. - only mention this because you will be very limited on what you can do within the software versus designing something yourself in another software - We selected a pickup location based on our zip code - downtown Austin We are ready for pickup only to receive an email from Same Day Print "oops that location wasn't available so we sent it to a location 20+ miles away - in Cedar Park Like they don't realize that's an entirely another city. I've been calling all morning they're not answering the phone and of course because it's a third party software the store itself won't take any accountability on anything. I really love paying $40 each for 1 color 1 text line tee shirts printed an hour away. Our event is completely thrown off by this and their customer service won't even respond at this point so we're stuck either sending a staff member and losing 3 hours or canceling and trying to get our money back I definitely don't recommend using them especially if it's business related or important
Response from SameDayCustomJun 12, 2026
Hello Michelle, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by your order. We understand how important timing and pickup location were for your event, especially after selecting a specific pickup location and paying for rush service. Unfortunately, due to operational limitations at the originally selected location, your order had to be reassigned to another production partner. We recognize that the alternate location was significantly further than expected and understand the impact this had on your plans. While we strive to provide accurate location availability throughout the ordering process, there are rare instances where production capacity changes after an order is placed, requiring us to reroute fulfillment to ensure completion within the requested timeframe. We understand that this does not lessen the inconvenience you experienced. We also apologize for the difficulty you encountered when attempting to reach our team. We understand how frustrating it can be when an urgent concern is not addressed as quickly as expected. To ensure your concerns are reviewed properly, I would kindly ask that you contact me directly at [email protected]. I would be more than happy to personally review your experience and discuss your order and service in greater detail. Regarding our design studio, we understand that it may not meet every customer's design needs, particularly for more complex projects. While it is intended to support simple and straightforward designs, we also offer a complimentary design service through our graphic design team for customers who would like assistance creating or refining their artwork. Our goal is to provide options that accommodate both basic and more customized design requirements. We appreciate your feedback regarding both our design platform and the overall fulfillment process. Feedback like yours helps us identify areas where we need to improve communication and customer experience. Again, we apologize for the inconvenience and appreciate the opportunity to address your concerns. Andre A. Client Success Manager