SameDayCustomReviews of samedaycustom.com

Response from SameDayCustomAug 26, 2026

We’re sorry to hear that you were disappointed with your order. We take feedback like this seriously and always want our customers to feel confident about what they’re purchasing. That said, we’d like to clarify that our team processes a large volume of orders, and designs are not individually reviewed or consulted on unless the customer specifically requests assistance or consultation. We have a dedicated team available to help with product selection, design considerations, and recommendations when requested. We’ll be reaching out to you directly to better understand your concerns and discuss this with you further. Andre A. Client Success Manager SameDayCustom

Response from SameDayCustomAug 19, 2026

Hello Alfonso, Thank you for taking the time to share your feedback. Please know that matters like this do not go unnoticed on our end. We have informed the Partner Store of the issue, along with the pictures you provided, so they can properly review and address what occurred. As Morgan previously informed you, a full refund has been issued for your order. We completely understand that this was a custom-made product, and receiving it with an issue like this defeats the very purpose of having a product customized specifically for you. We sincerely apologize for the inconvenience and disappointment this experience caused. Your feedback has also been shared with the relevant team so we can learn from this and work to prevent similar issues from occurring in the future. We appreciate you bringing this to our attention and giving us the opportunity to make things right. Andre A. Client Success Manager SameDayCustom

Response from SameDayCustomAug 11, 2026

Hello, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had with your order. We understand your frustration, especially regarding the quality of the shirts, the express shipping, and the delay in receiving your order. While shipping is handled by a third-party carrier and unfortunately is outside of our direct control, we completely understand how frustrating it is when an express delivery does not arrive as expected. We would truly appreciate the opportunity to make things right. Please feel free to reach out to us by phone or email so we can discuss your concerns further and look into the refund request for you. We're sorry again for the inconvenience and appreciate you bringing this to our attention. We hope to hear from you soon and have the opportunity to improve your experience with us. Best regards, Tuleen Client Success Team SameDayCustom

Response from SameDayCustomAug 10, 2026

Hello Ryan, Thank you for sharing your feedback, and we're truly sorry for the inconvenience and frustration you experienced with your order. Our system assigns orders based on the ZIP code provided at checkout and the availability of active vendors in the area. We understand how frustrating it was to receive a pickup location that was much farther than expected. We'd like the opportunity to make things right. If you have not yet picked up your order, we'd be happy to ship it to you at no additional cost. Please feel free to contact us again by email or phone, and we'll be happy to assist you with the next steps. We sincerely apologize again and appreciate your understanding. Best regards, Tuleen Client Success Team SameDayCustom

Response from SameDayCustomAug 10, 2026

Hello Trevor, Thank you for taking the time to share your feedback with us. We're truly sorry for the inconvenience and frustration you experienced with your order. We understand how disappointing it was to expect a nearby pickup location and then find that your order was assigned to a location farther away. At checkout, the website provides the distance between the ZIP code entered and the nearest active vendor. It appears this information may have been overlooked during the checkout process, and we sincerely apologize for any confusion this caused. Nevertheless, we completely understand your frustration and would genuinely appreciate the opportunity to make things right. If you ever decide to give us another chance, please feel free to contact us directly by phone or email, and we'll be happy to assist you personally. Thank you again for your feedback, and we wish you all the best. Best regards, Tuleen Client Success Team SameDayCustom

Response from SameDayCustomJun 29, 2026

Hello, This is Andre, Client Success Manager at SameDayCustom. First, I'd like to sincerely apologize for the experience you described. I completely understand how frustrating it must have been to miss such an important occasion, especially when the order was intended as a graduation gift. I'd like the opportunity to personally investigate what happened and review every step of your order, including the pickup location assignment, your cancellation request, the shipping decision, and the communication you received from our team. When you have a moment, could you please reply with your order number or the email address used to place the order? This will allow me to review the complete order history, our internal communications, and determine exactly where things went wrong. Thank you for bringing this to our attention. I look forward to investigating this thoroughly and following up with you once I've completed my review. Kind regards, Andre Client Success Manager SameDayCustom

Response from SameDayCustomJun 29, 2026

Hello Erica, This is Andre, Client Success Manager at SameDayCustom. First, I'd like to sincerely apologize for the experience you had. I understand how frustrating it must have been to expect same-day pickup in your area, only to learn after placing your order that the available pickup location was much farther away. Your feedback regarding the pickup location, the additional delivery fee, and the lack of communication after requesting a cancellation is very concerning. This is certainly not the experience we aim to provide. I'd like the opportunity to personally investigate what happened. Could you please reply with your order number or the email address used to place the order? I'll review the order timeline, the chat conversation, the pickup location assignment, and why your cancellation request was not addressed promptly. Thank you for bringing this to our attention. I appreciate the opportunity to look into this thoroughly and will follow up with you once I've completed my investigation. Kind regards, Andre Client Success Manager SameDayCustom

Response from SameDayCustomJun 12, 2026

Hello, Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling this way. While we work with a network of production partners to provide expedited turnaround times, we understand that reliability and clear communication are extremely important. Our goal is never to create confusion regarding fulfillment locations, and we regret that your experience did not meet your expectations. In order to investigate your order and overall experience further, I would kindly ask that you contact me directly at [email protected] with your order number and any additional details you would like to share. I would be more than happy to personally review the matter and better understand what occurred. Thank you for bringing this to our attention, and we appreciate the opportunity to look into it further. Andre A. Client Success Manager