Rafi
Ten days overdue
UPDATE: The company understood my concerns promptly and provided a full refund for my order. They followed up several times to make things right beyond the refund. Although the shirt never made it on time for its purpose, I appreciate that the company does listen to the needs of their customers. Thus, I upgraded my review from 1 to 3 stars. I ordered a shirt for a specific event and it was not delivered until 10 DAYS after the original promised delivery date (June 6) because it “the courier attempted to pick up the order several times but was unsuccessful.”How can a business not be available for a UPS pickup? This seems extremely unprofessional for a business of this size. I contacted customer support the day of originally scheduled delivery (June 6). They promised to rectify the issue and that it would be delivered by June 9, which was the latest I would accept the order. However, the order didn’t end up delivering until JUNE 16, which was what the UPS tracking site indicated. I’m surprised they didn’t expedite shipping and did not take a customer’s request seriously. As a result, the shirt was missed for the event entirely and is now worthless after delivery. I asked for a refund and they only offered a 5% refund?? For a $30 T-shirt that’s only $1.5 - how is that acceptable for a service I paid for that I did not receive? Plus I never even received this 5% refund - it was only lip service to act “considerate” I assume this company stands for providing meaning to their customers’ personal lives through the stories that these shirts provide. If all they care about is delivering the piece of cloth, calling it a done deal if it was delivered without regard for the occasion it is meant for, and not what that shirt may mean for their customers, then they should call themselves “Ten days overdue overpriced cloth”. I will never order from this company again, and I urge you to not do so also if you want service from a company that keeps their promises. UNLESS they fairly provide a full refund for a promise they failed to keep.
Response from SameDayCustomJul 17, 2026
Hello Rafi, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn about your experience, and we completely understand your disappointment. We sincerely apologize that your order did not arrive in time for your event. We recognize that custom apparel is often created for meaningful occasions, and missing that deadline meant the order could not serve its intended purpose. We understand how frustrating and upsetting that must have been. We also apologize for the conflicting delivery expectations you were given and for not meeting the revised timeline we communicated. While the delay was related to issues with the courier pickup, we understand that this does not lessen the impact on your experience. We take full responsibility for ensuring better communication and follow-up in situations like this. We are equally sorry that our previous resolution did not meet your expectations. Your feedback has been shared with the appropriate team for further review, as we always strive to treat our customers fairly and continuously improve both our service and our processes. We genuinely appreciate you bringing this to our attention. Although we cannot change what happened, your comments will help us improve the experience we provide to future customers. Once again, we sincerely apologize for the inconvenience and disappointment caused, and we appreciate the opportunity to review your concerns. Kind regards, Tuleen Client Success Team SameDayCustom