SamCartReviews of samcart.com

Response from SamCartJul 6, 2023

Hey Naveed, I want to acknowledge you for taking the time to give some feedback about your experience with SamCart. We have been experimenting with a few different cancellation flows, and the feedback you provided is invaluable. I would be very interested in your feedback as to what happened when you tried to cancel originally, but was unsuccessful, in hopes to try and identify any outstanding bug, or perhaps just enhance the user experience all together. We appreciate the time you spent with us as a customer, and are working hard to make using SamCart a great experience for all! The SamCart Team

Response from SamCartJun 29, 2023

Hey Alex, While checking into your account I see that your purchase was for Creator U with the Traffic Bundle. This was an introductory product that renews yearly at $120 per year as explained on the page, as well as in the terms of service. However, Creator U is a separate business than SamCart, and is ran as such with its own team, own website, own terms of service, it also has its own Trust Pilot Account. SamCart is a Software as a Service provider, Creator U is an education platform. They are separate businesses. You have never made a purchase, nor been a customer of SamCart. As such, I would kindly ask that you remove this review, and migrate it over to the CreatorU.com Trust Pilot account so that their customer service team can be notified of your complaint and proper actions may be taken. Thanks in advance!

Response from SamCartJun 21, 2023

Hey Piper! We certainly appreciate the kind words, and will pass along your praise to our support department! They always love a nice pat on the back for their hard work!

Response from SamCartJun 21, 2023

Hey Meriah! Simplicity is what we strive for, complexity is over rated ;-) We appreciate the kind words, and will pass along your praise to our Customer Service Team!

Response from SamCartJun 6, 2023

Hey Samuel! We appreciate your feedback, and I have passed it along to our product team. We are working extremely hard on optimizing the in app user experience. Feedback from our customers is pivotal in this process, please do not hesitate to reach out directly to our support team anytime you feel like something can be improved upon!

Response from SamCartMay 30, 2023

Hey Joachim, After a quick investigation into your account, it looks like a more than amicable solution has already been made. Your account was active from September 18th 2022, through January 18th 2023. It looks like you requested a refund for all 5 months your account was active, in which a partial refund was provided to you on March 1st 2023. I understand that it was not the refund you were hoping for and requested, however, we went above and beyond our terms of service to accommodate a refund for you, even though your account was active for 5 months, and the refund request came nearly 1 month after your account was cancelled. We wish you the best, and hope you find the success you are searching for! The SamCart Team

Response from SamCartMay 24, 2023

Hey Alex! We are extremely happy to hear you have had such a great experience with SamCart over the years. But were even more excited to see our customers success! (and you are killing it!) - The SamCart Team