Yoga B.
Updated, Samcart Tech support Resolved Issue
Customer service is relatively non existent. After posting to the AI chat bot who could not answer my questions lead to nothing more than an email saying it would be passed to a live person, I paid for live chat support. That was a week ago. I got an email from a support person and four days later I still don't have resolution or a response saying that the issue is being worked on. What exactly am I paying for? Update 3/4 Tech support came to the rescue and resolved the issue I was having. They were very professional and apologetic about their slow response time. Let's move forward.
Response from SamCartMar 5, 2026
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously. We understand how frustrating it must be to wait over a week for support resolution, especially when you've invested in live chat support. Could you please contact us directly at [email protected] with the subject line 'TrustPilot - Assistance' and include in the body of the email your TrustPilot username? This will help us prioritize your support request! We would appreciate the opportunity to review your account further and make things right. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.