SamCartReviews of samcart.com

A complete rip off and Horrible at upsells, staff thinks they know it all and come that to find out they know very little about actually selling online. Save yourself money and brain and use go high level. Excellent check out.!!!!

Nice folks, they train, but very poor at anything else. They were really unclear in their online software where to find things and how to sell. Very much over sold to get you to sign up. Promises that aren't kept. Again, their online account is 'shady' - you can't go in there and figure out very easily where things are and how to use it. Clunky.

Samcart is cool in theory but basic in execution. I signed up via an ad that told me I was getting 80+ templates for social media to post my e book with. There was about 15 templates and all of them looked like power points from the 2005. I don’t see how any of those could get you interest on any new age social media platform. The templates to create an ebook was pretty good, the execution of coming up with an idea and it designing and creating an ebook was good. The template themselves looked a little basic but would have been fine if other things worked. Every time I downloaded an ebook it was missing sections of texts, photos etc and I tried to work with customer service but after weeks of no resolution I decided to just cancel. I didn’t see the point of paying for a service that wasn’t doing what was advertised (social templates) and wasn’t creating the ebooks so I could download and sell them. In fairness due to these things holding me back I never got to checking out their funnel system, so I can’t say anything on that part. For $70 a month it’s not worth it in my opinion. If they created social media templates that actually were in this decade and fixed issues with ebooks not downloading and maybe had books look a bit more polished, it would be. Again, cool In theory.

Feels like they overpromise in their ads and underdeliver. So clunky and painful to get started. None of the features appeared in my dashboard. AI customer service bot responds until you reach a dead end and it sends the problem to a human. Add ons that they say are add ons like typeset aren't actually add ons and require a second paid subscription. Just seems really clunky. Pretty much wasted a day trying to even access the bloody features. On a positive - the AI content creation bot is VERY good.

⭐️⭐️ Two Stars – Not Ready for Physical Product Subscriptions SamCart may work well for digital products, but if you sell physical products with subscriptions, proceed with extreme caution. We are a Top 100 Small Business in the United States, and we migrated to SamCart expecting a streamlined, scalable subscription experience. Instead, this switch caused months of operational disruption due to fundamental limitations with physical products. The most serious issue was shipping on subscriptions. SamCart charges shipping per product on every rebill, rather than once per order. What should have been a single $7 shipping charge per cycle was instead applied to each item in the subscription, resulting in customers being overcharged by $20+ per cycle. This directly impacts customer trust and retention. The “solution” provided by support was a workaround requiring duplicate versions of every product: • One product with shipping enabled • Another with shipping disabled for order bumps This is not scalable for a real physical-goods business. Even more problematic: once a customer purchases a product, that product becomes locked and cannot be edited. Any issue with pricing, shipping, or subscription logic requires duplicating the product and creating an entirely new one just to fix mistakes. This leads to product sprawl, operational confusion, and unnecessary risk. Customer support was also slow and not particularly helpful, with long response times and no clear ownership of the problem. We were told the system was “being tested” while customers were actively being overcharged. This transition hurt our business for several months until we were able to unwind the setup and move back to Shopify, where shipping logic works correctly, subscription products are editable, and fulfillment and checkout live in one system. SamCart has potential, but it is not production-ready for physical product subscriptions. If you sell supplements, consumables, or any recurring physical goods, this platform still has significant growth to do.

Very difficult to use and get support. Perhaps the support would be better someday, but not now.

The biggest barrier to any piece of software is support. Basically simply knowing how to use the platform to actually accomplish the thing you set out to do, and the entire reason you’re even with the company to begin with. The problem then with Samcart is they have very general help guides that almost never actually help you accomplish the task at hand. Then they offer dedicated live help at a small upcharge which sounds great but is no where to be found. When you email support, you get an Ai bot responding with the same garbage non-answers.. just more articles. The way they keep you going is is with motivational videos telling you how easy it is and how Samcart is the best thing since sliced bread… The biggest annoyance is the lack of customization.. it’s abyssmal… as a funnel builder, this alone was enough for me to opt out.

I invested a significant amount of money with SamCart in 2025 after being assured their “Done For You” program would meet me where I was. I already had a completed e-book and only needed help with restyling, rebranding, and creating a landing page and funnel that spoke to my audience. What I received was not what was promised. Instead of personalized support, I was placed into a large group with a very generic process. The landing page I got was fully AI-generated, did not reflect my brand or message, and did not speak to the divorcing homeowners and families I serve. It felt like a one-size-fits-all template, not a custom service. I gave SamCart a second chance, hoping for a different experience, but the same thing happened again. Being misled twice after such a big investment was extremely disappointing. If you’re considering this program, ask very specific questions about what “done for you” actually means, how much personalization you’ll receive, and who is doing the work. My experience did not match what I was sold, and I want others to be aware before they commit.