Kaleef M.
Horrible customer service Buyer Beware
I placed an order of approx $180 which including using $61 in store credit. Fish were shipped WITHOUT A WARM PACK during a nationwide cold snap. i notified Saltwaterfish.com by email within 5 min of arrival that several specimens were either dead or dying and that there had been no warm pack. Rec'd an email in return referencing their general guarantee (but no warning to read the fine print, and no mention of the 5 hour rather than 15 day portion) and to send pictures of the bodies. Of the 6 fish, 4 were DOA and I took photos. It was a couple of days before I could get someone to upload the photos, I am not technologically adept. A 5th fish died the next day (sole survivor in the order was 1 damsel) but by the time I could get to it the scavengers had reduced it to being unrecognizable, so I just let it go. Now they tell me that rather than refund my entire amount of loss, I am only receiving a portion because store credit was used in the purchase. I spent valid money with them to begin with, now twice as much in additional cash beyond the store credit. They improperly shipped the fish which were DOA. Now they are deducting a portion of the refund from every item I purchased so that I am only receiving a partial refund. I called and spoke to customer service who basically told me I should have sent photos of the improper packaging and should have sent it within 5 hours. I guess that was in the fine print somewhere. And that it's too bad, but credit for dead fish is only good if they don't send you more dead fish. Buyer beware, I will never use these people again.
Response from Saltwaterfish.comFeb 7, 2018
Thank you for your review and feedback. Please feel free to review our guarantee policy. If you need further assistance, please contact our customer service by phone:772-462-0203, email: [email protected], or via the chat link on our home page.