Saltwaterfish.comReviews of saltwaterfish.com

I thought they were a great company back around 2000. They sure have disappointed me recently. Compare their prices with other livestock e-commerce sites. SWF is exceptionally high. This is not just an opinion. Check for yourself. Closely check their arrive-alive guarantee. It really has some horrible stipulations when you get credit for losses. Those stipulations ensure you are disadvantaged twice. Adding insult to injury if you look closely. I was once their loudest fan. Not at all lately.

When it comes to getting the size as described on their website, DO NOT trust them.

I have a suspicion that their "sales" are for a reason: the fish are sick, or at least the clownfish are. I got 2 clowns, both died of what appeared to be Brooklynella (shedding mucus, respiratory distress). When I told them my fish died they gave me a partial refund. Partial refund because I didn't have a photo of one of the dead fish. I was already attached to my fish and the whole dying process was quite upsetting, so taking photos to only exacerbate my trauma doesn't seem like a great idea at any rate. I told them my fish looked like they had brooklynella but they ignored the portion of that comment, probably because they knowingly sell diseased clownfish. I rate them at 2 out of 5 stars because I did get a healthy blenny which has been a joy.

I've had very little luck getting fish on-line. they arrive late or dead or die within a day while all the other fish just smile and watch my pain. everyone is so nice and if I just order $200 or $300 more... they'll send me more. Problem is.. they have the fish and crabs I need.

Many things went wrong. Period. First I ordered 5 gobies. In one bag that marked had 3 gobies inside, I only got 1. So I filed a request for missing items. They automatically texting told me come back in a few days. Next for the Anthias I ordered. It was thin/malnutrition down to like a piece of paper. It died after the 1st day in my standalone tank. I wish this site allow me to upload picture so I can show how skinny the fish is when it arrives. In both cases above, I have to wait 3 days to see if they will pay for the deceased fish. Overall, I think while they give out lots of freebies but you need to think about quality of fish you are getting. How many really arrive in good condition and how many make it in the next few days. Then the hassle and turn around time on filing claims (assume they will take your claim)

Bought 3 fish, 2 maroon clowns and 1 blue tang. One of the maroon clowns died the next day after receiving the fish, looked very sick when I received the fish. The Blue tang had fin rot, I definitely won’t buy anything from this website again

Clam is gorgeous, but came with 5 tiny aiptasia attached to it and its extremely inconvenient to have to deal with them.

I have spent a lot of money from this website and has mixed results. Some fish survived and some didn't. I would say 40% of the fish that I have bought have survived. They did honor their guarantee with store credit which I can appreciate, but the last order they sent me a Coral beauty angelfish that had a visible bacterial infection on its right eye that spread to the rest of its body, eventually killing the fish. Unfortunately for me, it was 2 days passed the guarantee period when it died. I attempted to treat the fish in my quarantine tank with antibiotics with no success. After that incident, I began to question their business practices. Why send a fish with a visible infection?