Sally BeautyReviews of sallybeauty.com

I asked a simple question about where a specific color brand was located, and the associate I approached (long brown hair; I didn’t catch her name) responded in a dismissive tone: “What you see, that’s what we have—if you don’t see it, we do not have it.” The store wasn’t busy, so there was no reason for the attitude....you think it's over...nope...at checkout, when I asked how long I should leave the color on, the same unpleasant associate said, “You know, you can Google those things.”

Paid for delivery and the driver claims they knocked on my door but I was home the entire time about 4 metres from my door and no one ever knocked. Now I have to go and pick the order up instead - asked for a refund for the delivery fee and was told because the driver has a photo of my door that they attempted delivery and they can’t refund my delivery fee

First off, I used to shop at Sally’s all the time until I recently bought a hair color that turned my hair red instead of the color that I bought, which was a dark brown. When I went to Sally’s and ask for a refund on the color, they wouldn’t even honor what they said they would. As for their credit card That’s a joke as well. They overcharge you with that even when you pay your card off and are not using it.. You can pay the bill off and they still charge you without you even using the card so don’t get the credit card and don’t shop at the store. It’s all a joke and them just trying to pocket free money! The products they sell may seem cheaper but they are not as good as what the others are charging us for!

Really knowledgeable and very friendly customer service. For the first time in 58 years I have a hairbrush that can cope with my hair! Staff are always happy to advise and make the shopping experience a positive one 😊

The website is very glitchy, prepare for your card to be charged but no order fulfillment. Call customer service and get ready for promises for compensation that are never fulfilled, they'll say you denied compensation. They will patronize you just short of calling customers a liar.

The district manager Vanessa Lara is a horrible district manager that is rude and very disrespectful to her employee's. She's very unprofessional and seems to have a drug or alcohol problem. She over talks people and never let them speak. She's a bully in a management position and needs to be fired ASAP. Corporate needs to investigate her and get feedback from all manager's and employees under her. HR needs to fire her before they have a lawsuit filed against them.

They don’t return or change their items horrible

Fantastic place. Nowhere else I can get professional hair dye to do my own hair. Staff are great at the Coventry one. Never have a problem there.