Saia Motor Freight Line, Inc.Reviews of saia.com

I wish I could give zero stars. So, I’ve had five deliveries by them now. Every single one has been an absolute disaster. Every single one of my deliveries requires that ‘they call me to set up a scheduled time to deliver ‘ because they are heavy and on pallets. Guess what? They just randomly show up and drop a heavy pallet with tile in the middle of my driveway, in the snow, and I have no idea the delivery is coming. No phone call, no email, no text, no pre-scheduled delivery that they are supposed to do. this has happened with three of my deliveries from them where they show up unannounced and don’t even try or attempt to schedule the delivery with me that they are supposed to do. I can’t move a pallet from the middle of my driveway. That’s 800 pounds. Two of my deliveries took multiple weeks because I called them ahead of time and pre-rescheduled a delivery drop off. Guess what happened there? They didn’t show up for their scheduled date and time. No call no show. Then the next day rules around, I call to follow up and make a scheduled delivery again. That next scheduled delivery was another no call no-show. Honestly, no one should be doing business with this company.

Terrible, terrible customer service. This company cannot operate a pallet jack.

Showed up in the 5 hour window driving and 18 wheel semi truck, but driver could not unload kitchen cabinets because the pallet jack and 8’ long pallet would not fit on the lowering lift. Driver would not unload individually because he said he had to get to another Business for a pick up and they would reschedule tomorrow. The office said they would be there at 9 o’clock in the morning and it’s now 5 o’clock in the evening, and I haven’t heard a word from him since his company. I highly recommend not to use and if you’re a customer request a different delivery company because they have no basic logic in the office of what’s going on out in the field.

Wreckless driver almost ran us off the road trying to get into the right lane from the left lane. Driver honked aggressively and proceeded to force us onto the shoulder instead of accelerating to safely pass us or wait until we passed and there was room to make the lane switch.

I used their online freight calculator and when the bill arrived it was more than double almost triple. I filed a dispute but they declined to adjust it. They charged an extra $77 for it taking more than 30 min for us to sign the BOL. It took longer, because some of the materials were damaged and it takes time to check this out. I would not recommend that shippers use online freight calculators, this is the 2nd time I have been burned by using one.

They showed up a day late for the pickup and delivered 2 days late. Then try to up the charges.

I was receiving an LTL through Saia and they called and scheduled the appointment for the day it was supposed to arrive. Long story short they actually send it to the wrong state (they said is was their fault). A day later they scheduled another delivery appointment with me. It didnt show. I called to find out what happened and everyone all of a sudden didnt know what to do so after i asked t speak to a supervisor I got a lady named Tammy (denver location) and she was extremely rude, didnt say sorry or anything just kept saying she can cancel the shipment and send it back since its giving me so many problems. Obviously I wouldnt want it to be sent back but anyway lets see if it comes for the third appointment.

We ordered an 18' x 52" above ground pool from Lowe's, which was shipped from Las Vegas, Nevada, to our home in Northeast North Carolina, with several stops along the way. After reading reviews, we were a bit concerned, but our worries were clearly unnecessary. The pool arrived two days earlier than originally expected, and the packaging appeared to be in perfect condition! We haven't opened it yet, but it seems to have been a flawless delivery. The box was neatly secured to a pallet, and my husband met the driver out front with our tractor to move the box into our garage. Many thanks to SAIA Motor Freight and their professional driver for an excellent delivery experience!