Need to know if this 6.99 chicken monday offer its fresh?
The woman very strange
She. Went kn the back to get my order.
Why?
I wanted to be served from the front supply .
She said it was better.
I didnt trust her..
She is there yo sell.
So I figure its expired chiken the store didnt
Sell over the weekend.
TR
Terry R.
Shelf prices lower than scan price.
They list prices on the shelf lower than what they scan for. I am so tired of thinking I am purchasing a product for a price that is lower than the product actually scans for at checkout.
RR
Rrrr
Safeway has been crap for quite some…
Safeway has been crap for quite some time. However, the final straw came when it took nearly a month to receive a refund/ resolve a refund issue.
I placed an order on June 28th for pickup at the Diamond Heights Blvd location in San Francisco. The following morning, I received an email stating that four out of the five B2G3 items were not in stock. Since Safeway has a history of trying to keep most of my money when items are missing (i.e. hiking up the prices on other items to keep as much money as possible), I checked the refund amount. The paid items in the B2G3 should have been $11.XX each. However, the refund amount was $7.XX. I looked over the receipt and noticed that the second group of B2G3 had turned into an instance where I ended up paying for three times instead. As a result, I canceled the entire order. Safeway informed me that it would take 5-7 business days to receive a refund.
A few days later, I logged into my account and realized that the order had been listed as "picked up." I immediately contacted Safeway to inform them that I had not picked up the order and asked them to assure that this lie would not affect my refund. They assured me that I'd be refunded within five to seven business days. However, I wasn't.
I contacted Safeway when they failed to uphold their policy of refunding orders after 5-7 business days. They escalated it for the zillionth time. No one called me, no one responded to the complaints that I made.
They simply gave themselves a new 5-7 business days to refund me.
A second set of business days ended without one dollar being refunded. Finally, I decided to level with them. After presenting my proof that I'd never gone to the store to pick up the groceries, I offered to retrieve the groceries at the sales prices during the time when the order was placed. The representative obliged and gave me the number to the store to ask if they'd do that instead of having to wait another two weeks.
I called the store and more drama ensued. I explained how we were three days shy of making a month since I first requested a refund. I informed them that I was willing to return the small fee that they'd given me ($7.XX when they didn't have some items in stock) and that the $7.XX along with the $47.XX that they owed me would cover the groceries on the list.
The woman on the phone tried to argue that I owed her the amount of the second B2G3. First, I did the math for her, then I pulled up the receipt and advised that I should only owe the amount that was returned and that anything else would mean they are illegally hiking the price after the fact. I advised her to look at the receipt to see the incorrect fee that was returned and advised that it would be all that I owed. She continued arguing and when I advised her to have someone check her math, she took offense, and said, "Well now, there's no need for comments like that." I wasn't being rude. People ask others to check their math all the time, but whatever.
As it turns out, there was more than a need for comments "like that" as the woman failed to give proper counts of individual items. I also had to drive back to switch out an item that I told her could not be substituted (the sausage had to be all beef). However, she gave me turkey/pork/beef- I can't eat turkey as it causes a stomachache and then projectile vomiting. I had to drive allllll the way back to that side of the city to trade in the sausages. I didn't even both with the individual produce. I've since closed out my Safeway account. It's over for me.
I've had it with Safeway. I'm taking my business to Giant Food. Every shopping experience I try to get something buy one get one free, yet it NEVER rings like that at the self checkout. And of course there's no employee around. I've had it.
DP
Dale P.
Your family rich beef mince pies should…
Your family rich beef mince pies should be removed from your stores who in their Wright mines purrey the mince filing .we still have enough smarts to know what a beef mince pie is your interpretation is well below average
PS
Paul S.
New Safeway app sucks
7/12/24 - The new Safeway app is terrible. You cannot simply search for sweet relish or hot dog buns and get the selections. Instead, if anything on the app works at all, you get a generalized page of hundreds of condiments, which you must scroll through. This new app sucks. Fix it, Safeway!
DO
Dorothy
Helpful and Expert Service
I shop at the Safeway located at 51st and Baseline in Laveen Az. I was having trouble getting on the Safeway app for the UDeals section, so I could select the products I wanted. One if the service clerks named Clarice and Store Manager David help me Tremendously on how to get on, then select the items I wanted. Thanks Guys for making my shopping experience a GREAT One!! ☝🏼 👍🏼