SafewayReviews of safeway.com

Safeway at 470/Smokey Hill in aurora Colorado is USUALLY a good store but on JUNE 14TH I have to say a bit disappointing. I emailed about some discrepancy with the store and was IGNORED! We stopped in and started our shopping as usual (The last 5 years). They had some Chicken Drumettes on sale at 5.00 a bag. (Great Price) The limit wasc5 bags per person..(SUPPLY ISSUE COMING UP) We went and looked and they were completely out (READY) The area they were in could probably hold 10 bags (IF THAT) so basically TWO PEOPLE GRABBED ALL 10 BAGS....(Whoops) It looks like "SUPPLY" COULDN'T keep up with even 10% of the DEMAND...... We asked for a raincheck for ONE BAG!!!!!!!!!!! The manager (ROBERT) IMMEDIATELY SAID NOPE! I hope in the future that "COMMON SENSE" ARRIVES at this store....(COURTESY TOO).

Delivered rotting meat.

$10 a pound for carne asada and majority of it was fat and unusable.

I’m a local and I shop at this location often. This morning, I came in to buy the Kombucha and juice shot drinks. This morning was a bad experience at this Safeway location. It’s so horrible that I’m compelled to write this review. Do better Safeway and this is specifically to the cashier guarding the self checkout this morning, date, Sunday, June 1, 2025, 9:00AM. I specified the date, and time so they can check the books who was scheduled to work the self checkout area, so that the correct is person is address. Safeway, you all get your business for every customer that spends money in your store. It’s a give and trade , you have product, customer sees product and buys it. Customer is happy and business continues to stay in business. I spend $22 and some change today at your store. And obviously, that’s not much compared to other customers who spend more. However, that’s not the point here, a customer is a customer, regardless of the amount they spend. That’s still money earned for the business. Now, I came in here this morning, and like I said, bought juice shots and kombucha. I done this on many occasions spending money at your store for goods. This morning, the juice healthy drink that I picked up said, $2.99 each if you buy 3 or more. The regular price is $3.99 each if not on sale. I picked up 3 bottles, so I could get the $1.00 discount for each bottle. I bought 3 bottles. When I entered my rewards card #, the items showed $3.99. That said, I told the cashier, “Excuse me this is not showing as $2.99, but on the tag, it clearly shows buy 3 or more, it’s $2.99, so she said, “Okay, let ask staff to do a price check.” After, 3-5 mins pass, staff employee (not the cashier who was watching the self checkout area) comes back and tells me “Your right, it does say $2.99.” I’m like okay, I knew I wasn’t seeing it incorrectly. After another minute or so pass by, the lady cashier comes back and tells me , “Oh, it’s for a different item”, so I said back to her, “Ahhh, okay, well, you all should remove that tag because if you look at the placement of the sale tag, it can be confusing to the customer because the item (juice shots drink) is placed above the sale tag causing the customer to read it as a sale item.” A person who has judgement would have said something, “ Yes, you’re right, that’s our mistake and will fix it.” This cashier ignored the suggestive feedback and instead immediately, gaslighted me, the customer, and insist to me “No, it’s for a different item , we can go look together to prove to you that it’s a different item.” In my mind, being calm (I’m chill and calm individual) I’m thinking, I understand that it’s for a different item , but what I’m saying is, “The sale tag is placed incorrectly, causing confusion to the customer thinking this is a sales item because of where the item and sale tag is placed.” She didn’t take the feedback and instead defended herself. This whole time, I’m just watching her facial expression and body language, thinking in mind, “Are you serious, I get that it’s for a different item, but I suggest you remove that tag so that the customer isn’t confused.” Obviously, I wasn’t speaking this out loud and just thinking in my mind. Why argue with her, she isn’t using rationality here, she gaslights the customer, instead. I basically didn’t say anything anymore and told her “It’s okay.” Clearly, she isn’t logic and rational person here, Safeway. And she is suppose to set an example for cashiers and represents Safeway employees , but no, she defended herself and didn’t take the constructive feedback. No sorry , no nothing from the mistake on your end at all. Wow! Anyways, some caution and suggestions for customers who come in here, you all should take photo of all the sale items you get because they will not honor the sale tags even if it’s their mistake. And yes, I wanted to save $3 . BUT no, this cashier will gaslight you. Mind you the staff that checked the price said, “Your right, it does say “$2.99”, but when the cashier came, “She said, no, it’s for a different item.” And obviously I wanted to save $3 but more than anything it’s PRINCIPLE of it, Safeway. I been a shopper at this Safeway location for years providing them business and support local businesses here in Vacaville. You all should do better with making sure the tags are place in the correct spots instead of giving false advertisement to the customers. And instead of making it correct, you all tolerate that cashier gaslighting the customer. Not a great way to start Sunday morning! Other groceries competitors in here in Vacaville aren’t this way. Only at Safeway did I experience a mediocre and not great shopping experience.

On May 30, 2025 I went out of my way at great inconvenience to take advantage of an advertised deal on bagels. When we got there, we were told that it was an error and not being honored. There was no attempt to offer a discount, raincheck or any other amendment to address the inconvenience. As of this posting, the ad still appears on their digital ad on their website. This is not the first time this has happened with this store. If it’s a good deal either they run out or it’s an error.

There was this regular customer Dennis that shoped at the 75th and Evergreen Safeway. He didn't have a smart phone, and wasn't able to use the app for digital coupons. He shopped there almost everyday, and spent a lot of money. The managers all refused to give him the sale price, and would have talk about him behind his back. They didn't like him, so thats what they did. Even though he shopped there almost everyday. It was really sad to see how horrible the customer service was at that store. I told him he should stop shopping there, and go somewhere that treated him better.

The employees in this store are amazing! I have gotten numerous pick orders and have been pleasantly surprised that both girls did the best produce shopping which is always a worry doing pick up anywhere. Love this store don’t believe the bad reviews!

There is a constant shortage of goods, prices are too high, the site does not accept the order but the money was taken and is being returned for a long time