SafewayReviews of safeway.com

I HATE Safeway! They over charge you constantly. Their sale and coupons are the biggest pain, and are usually a way they get you to buy stuff without getting the discount. Be prepared to spend an eternity trying to scan stuff and clip coupons on your phone only to have problems at the checkout or worse after you get home and discover it didn’t work out right. It is a nightmare.

I went into the Cottle Safeway around 4:35 as I have done eversince it opened. Today I asked if someone could help me at customer service. Laura was too busy chatting with different staff but finally came to the counter. She insisted that I find my receipt on my app; honestly couldn't find. When I finally found it I said I found it, meanwhile Guida walked in ( she is always nice and polite). I said Laura wouldn't wait on me because she was too busy talking to all the Spanish speaking customers. I found the receipt and then they refused to wait on me and had me escorted out. I called corporate, Laura has several complaints filed against her. I have been shopping at Safeway for the past 25 years, long before this store opened and before this lousy employee Laura. No customer service skills at all.She should be fired!

Killing some time why my sandwich was made. Stop by the wine Area ask for a review from the wine stuarted ? I was taught that wine should be a good experience with your food. Not just to get "high"if that what you're looking for he's your man. Totally ruined my dinner for the night. I want to enjoy a good tasting alcohol with my dinner, not just get" high"

I appreciate that there are better employees here today, This is the worst grocery store ever, the business model is bait and switch or lets have a great sale n turkeys for christmas when we have no turkeys and we don't plan on getting any. I don't believe this company could improve at this point, they never have sale item's the app and the website claims the item's are in stock, walk there or even order via their site just to find out that time and time again they've sold out, they had whole turkeys in the advertisement for Christmas and then never stocked them, they sold out of diet Pepsi before noon on Friday Father's day weekend 2025 I await the class action settlement that is to come from their messy business model. Safeway/Albertsons Stop disrespecting the communities that you serve, and treat us like you actually want us to shop here. I have to say. You have done everything in your power to make the store less hospitable, it's no wonder why the employee's feel like they can treat people like these reviews claim and I have witnessed/ experienced myself, Stop charging EBT customer's for bags too! {L. Safeway}

I have used the Safeway for U delivery service for over a year and every month it’s gotten worse and worse. The biggest problem is when something goes wrong during the time the shopper is filling the order, there is no way to contact anyone. Today was the last straw. The shopper kept asking me if I wanted to replace an item that was out of stock, and I wrote back on chat as asked to do. Told him that I had already listed a substitution on my order. He continued to ask me the same question and I kept telling him what I needed. He eventually finalized my order without adding the item I needed for this week’s meals. I am injured from a fall so now I have to struggle to drive to Bel Air and walk to the dairy case to get the item.

What went wrong this time is a good way to start reviews. The gustapo working self checkout this morning is a complete drag. Never asked for his help!!! Continued to argue with me while I was trying to get my card to pay. Threatened to call security. Then called me names while leaving because I did not take my cart after his very assaulting attitude.

On 6/14/25, I ordered groceries online. 1/3 of the items I ordered were out of stock, but it’s marked available on the App. I requested delivery time frame of 1 pm to 5 pm. Around 5:15 pm, I received a text that they’re running late and could not deliver within the time frame requested. I immediately called the customer department to cancel as I’m leaving my house at around 5:30 pm. The customer rep tells me not to worry as the order will be canceled. At around 8:45 pm. I received a text saying my order is on the way with a delivery time estimate of 8:50 pm ??!! Unbelievable. I immediately called Customer Dept and was told, “Oh, because we cannot get a hold of the store to cancel”. Seriously? whose problem was that! Such incompetence. So I double checked and was told that I should get my refund within 5-7 business day. The days passed and I called again and was told that the previous customer rep did not process the refund correctly! Seriously? Now I have to wait another 5-7 days for my refund. This is not right! Because, if you place an order, within less than a minute monies are taken out of your bank account, but refund takes 5-7 business dayd (that is if they do it properly!). so frustrating.

We keep giving Safeway a chance because they’re fairly close but now we are tired of getting produce that is moldy, because you can’t see produce, that is packaged up, or spoils within two or three days, or a product purchase, only to find that the expiration date is within a week. For example, we just bought a carton of half-and-half on Saturday the 21st to find out that it expires on the 24th. Maybe I should be a more careful consumer, but I don’t want to have to look at every single item at Safeway to find out the expiration date. Conversely, going to the other grocery stores in my area, have products where the expiration date is several weeks out, and their produce lasts the normal amount of time. We have. specifically shopped at the Safeway near Green Mountain off of Alameda. Unfortunate. Thx.