Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

Safe Step sales pitch was spot on. My 84 year old mother made the purchase. Install was good. Service is horrible. The electrical reset (I don’t know correct terminology) has gone bad. Tech came and investigated, and said Safe Step would send electrician to fix. This has been ongoing since 12/20 I believe. Still no fix. Numerous calls to Safe Step. Same message “I have talked to my Manager and you will be receiving a call in approximately 2 days to schedule.” If you are considering Safe Step, RUN!!!

My Safe Step hybrid tub is the best investment I have ever made. I have been so busy enjoying my tub, that I have not written a review until now. I have had my tub for close to 6 months now, and I have spent 2 hours most days in it. I love soaking in the hydro jets. It is clearing up my skin condition that I have suffered with for years. It has truly been a lifesaver. I would not trade my tub for anything. It is so much more than I even expected. Everyone should have one of these.

From first contact with the SafeStep people in Tennessee through the complete installation of the unit; this has been a very friendly, professional installation of a very high quality unit. Like so many others, we wonder why we waited so long to finally take this step - the Safe Step!

Purchased 9/22/21.No contact until 6wks.We should have been called to set up appmt in 2wks.Then set appmt up to Dec16.Installed.Big gough in bathrm door left off piece of trim around tub,no shower curtain left.took us in to show us how it worked.Main power board quit after 10min.Said hed call installer by Dallas,have part sent to him.Would call us back.Never heard from him.Called salesman.He said call Tempie Project mgr.She was attitude from the getgo.Makingso many excuses that she never listened to what my concerns were.I hung up.She called back,said she wasnt finished talking.I was.She was not going to be of any help so no need to keep listening to her attitude.That wason 9/17.Not one communication since then.We did not release financing $ due to issue.I we would really like to have it cancelleddue to problems and likely more if repairs are ever needed.We are VERY DISAPPOINTED in SafeStep,and ppl handeling our job.For that price,we should get better results.Will never get goodreview from us!

The insulation was delayed several times due to size of tub and vehicle problems. The tub looks great!! The installer wanted to make sure I was happy and asked questions about what I wanted. Cleaned their mess up and left my bathroom clean. I enjoyed them, they were fun and very considerate!!!

Very disappointed! Not at all as expected! Feel we weren’t informed and definitely didn't ask the correct questions! Definitely not for us!

It took 2 full days to install my tub but it was worth it. So far it is flawless and works as advertised. The two installers were very professional and respected my property and cleaned up after themselves and put my door frame and door back in a working condition with minimal superficial damage and I am very happy at the work performed.

Edited on 12/08/2021. I heard from Safe Step and they have offered to cancel my contract and refund my down payment. I was wrong to accuse them of being heartless. They were very sympathetic to my circumstances. I have not had the tub installed yet. My partner and I were looking forward to this due to his various handicaps. My partner passed away on 11/25/2021. I asked to please cancel the order since now I had a funeral to plan and could use the money. They would not agree to this, just offered to move the installation date. I myself will be having surgery for lung cancer in the near future. Was just hoping for some sign of humanity. I even offered to forego the $2000 deposit.